SAP S4 Support and Deployment Officer M/F

	SAP S4 Support and Deployment Officer M/F

General informations

 Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics 

Job description

Mission Description                      

The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance team is recruiting SAP S4 support and deployment Officer in the local service center based in Kigali, Rwanda.
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Main Missions:
Steering deployments
• Participate in the deployment of SAP S/4HANA, ESKER, and NEOFI solutions across the Group's countries and entities.
• Support project activities, including requirements gathering, fit-gap analysis, system configuration, testing, go-live preparation, and post-deployment support.
• Coordinate assigned deployment tasks with the central program team, local finance teams, and external consultants.
• Prepare and execute test scenarios, document results, and follow up on identified defects.
• Track deployment progress, action items, dependencies, and risks, escalating issues to the relevant project leads when necessary.
• Assist with go-live activities and provide post-deployment support to ensure a smooth transition to production.
Application Support & Incident Management
• Provide first-level application support and contribute to second-level support activities for SAP Finance and related solutions, according to the established support model.
• Analyze and resolve user incidents and service requests within the scope of assigned responsibilities.
• Investigate recurring issues and coordinate with central support teams or external providers to ensure timely resolution.
• Monitor interfaces and data exchanges between SAP and connected applications, identify anomalies, and support corrective actions.
• Assist in managing incidents, service requests, and problems in accordance with established service-level agreements (SLAs).
• Support system availability, data accuracy, and the continuity of finance operations.
• Maintain clear records of incidents, resolutions, and outstanding issues.
Process Documentation & Continuous Improvement
• Document application processes, system configurations, test results, and support procedures.
• Contribute to the development and maintenance of user guides, FAQs, and troubleshooting documentation.
• Identify recurring incidents, process gaps, and opportunities to improve system performance and user experience.
• Participate in the implementation of corrective and preventive actions.
• Track support activities and contribute to the preparation of operational performance reports and key performance indicators (KPIs).

List Not Exhaustive

 

Profile

Experience
• 3 to 5 years of experience in ERP application support, implementation, or deployment, preferably within finance or accounting environments.
• Good understanding of financial processes and accounting principles.
• Experience participating in ERP implementation, testing, system upgrades, or application support activities.
• Experience handling incidents, service requests, troubleshooting, and user support.
• Exposure to international projects or multi-entity environments would be an advantage.
• Experience with SAP ECC and/or SAP S/4HANA, particularly the FI/CO modules, is an asset.
• Exposure to P2P (Procure-to-Pay) digitalization solutions, such as ESKER, would be an advantage.
Education
• Bachelor's degree (Bac +3) or Master's degree (Bac +5) in Information Systems, Information Technology, Finance, Accounting, Business Administration, or a related field.
• Additional training or certification in SAP, ERP systems, or IT service management would be an advantage.

Soft skills:
• Excellent oral and written communication skills
• Meaning of service and customer orientation
• Ability to analyze and solve problems
• Rigor, organization and management of priorities

Languages:
• Fluent English