AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. AGL is also present in Haiti and Timor.Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? Join AGL, the leading multimodal logistics operator on the African continent!
FREIGHT FORWARDING OPERATIONS Southbound Supervisor M/F
PERMANENT
Africa, South Africa, JOHANNESBURG
Job Purpose:Ensure liaison between customer and various AGL agencies. Ensure all queries and requests are resolved timeously.
Job Function: • Successfully supervise the operations team and give guidance on daily operational issues with assistance from the Manager. • Work closely with the Control Tower team and monitor all current shipments for Southbound Metal Clients• Daily check on file issues with each controller. • Daily feedback to Head of Hinterland. • Liaise between the customer and AGL origin/destination teams to ensure all discrepancies are resolved and / or necessary corrective actions are implemented and communicated.• Manage Shipments from A to Z for your lane assigned and take full ownership of daily operations. • EDI; trigger the transport request and input events for all shipments.• Manage monthly allocations.• Book all transport for allocated tonnages.• Adhere to Cargo Loading / Receipt timelines as per SOP.• Ensure accurate communication to both clients and management.• Ensure that invoicing is done on time and as per KPI and SOP'S • Follow up on exception reporting in line with relevant SOP.• Regularly track and action issues on all shipments • Ensure constant and accurate identification and communication of circumstances that could lead to claims. • Assist and support operations when action should be taken with the client (escalation)• Report any operational issues that require escalation and/or to help drive continuous improvement to AGL Management• Allocate new business/lanes to controllers and ensure clear understanding of scope of work.• Ensure that daily tracking is sent and QC'd• Maintain service levels with subcontractors / AGL Network. • Control of internal processes and procedures. • Update the work instruction and SOP in place for the department.• Ensure that deadlines and procedures are adhered to. • Standardise formats for files, documentation templates. • Ensure all controllers work according to their Job Descriptions/ daily functions.• Manage Annual leave within the department. • Ensuring that all files documents are in E-Docs. • Assist to maintain good service levels and good revenue margins as per the contract rates/estimates and write offs / errors are kept to the minimum. • Supervise the invoice and cost control process in line with the relevant SOP.• Any other delegated tasks deemed as reasonable as assigned by the reporting manager. Minimum Education and Experience Requirements:• Matric.• 5 years' experience in freight forwarding covering import/export and cross trade for air, road and sea cargo.• Experience in Pharmaceutical temperature control goods.
