Sea Logistics Admin Reefer Expert M/F

	Sea Logistics Admin Reefer Expert M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

 

Profile

Job Function:
1. Sea Logistics Operational/ Product Related
• Daily invoicing of perishable and pharma invoices
• Weekly statements to be sent to clients with all the documents required by each customer.
• Resolving admin and finance queries from clients
• Assisting on FSL
• Checking Shipping Line invoices to contracts
• PPECB Invoices
• Daff invoices
• COO Invoices
2. Compliance / standards related
• Deliver minimum standards for every booked shipment
• Ensure credit notes kept to the minimum
• Accurate and correct data sent to clients
• Correct data and accuracy avoid non-payment and unnecessary write offs
• Ensure correct rates are used and invoiced any discrepancies avoided
3. Development / Innovation
• Within own sphere identify and escalate to FS-P incorrect information before sending to customers
4. Communication
• Support Management through the communication of current issues and continuous improvement of customer standard.
• Communicate any issues from Customer side to Management and Staff in order to ensure future non-payment is avoided
5. Support
• Support Sea Logistics operations teams in industry related questions / requirements (point of escalation)
• Support on any customer related issues and queries on rates


Minimum Education and Experience Requirements:
• Matric, a relevant Diploma or Degree will be an advantage
• Minimum 5 years relevant working experience
• Strong understanding of the industry
• Excellent attention to detail, organisation skills and ability to meet deadlines under pressure.