General information

Entity

"AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

  

Reference number

NBO/0052/2025-8450  

Job details

Division

Transport & Logistics

Function

FREIGHT FORWARDING - SOLUTIONS

Position title

IFF OPERATIONS SUPERVISOR-OPERATIONS M/F

Type of contract

PERMANENT

Mission description

1.Manage the team
1.1 Inform the team of the entity strategy/ evolutions and communicate on required alignments
1.2 Set goals in terms of quality of service
1.3 Assess teams performance against set Key performance indicators develop & maintain teams competencies
1.4 Responsible for the induction of new modules concerning TMS & DMP
1.5 Responsible for team productivity and expertise
1.6 Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO


2.Manage the operational relationship with the Client
2.1 Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
2.2 Follow up on Consignments and ensure that Clients have been updated on the status in real time.

3.Monitor file processing
3.1 Ensure that SOPs are applied at each step of the business process
3.2 Monitor all documentation and ensure compliance with required laws and regulations
3.3 Ensure tariffs for existing Clients are regularly updated
3.4 Allocate the files to be processed to Operators
Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
3.5 Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
3.6 Assist Operators and other staff members in case of operational issues
3.7 Ensure that files are regularly archived (physically & electronically, once a month at least)
3.8 Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...)
3.9 Control the quality of formalization & documentation of the files.

4.Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.
4.1 Get to know the exact details of quotations related to operations in progress
4.2 Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences)
4.3 Validate the supplier invoice file allocations & amounts
4.4 Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators.
4.5 Check the disbursements of each file
4.6 Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port
4.7 Liaise with credit control department on collection of outstanding payments both from cash and credit clients.

5.Control the costs of the IFF unit in line with approved budget
6. Alert/Inform Management in case of significant operational issues which may impact on quality of service,/invoicing .

Profile

1. Diploma in Clearing and Forwarding
2. East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
3. Knowledge of Single Customs Territory

Job location

Job location

Africa, Kenya

City

NAIROBI

Applicant criteria

Education level

Short cycle tertiary

Languages

ENGLISH (Fluent)