Change Relay M/F

	Change Relay M/F

General informations

  With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Mission Description                      

Job Purpose:
The Change Relay plays a key role in the successful adoption of DRIVE 2030 new solutions within the country. Acting as the local change-management focal point before and throughout the deployment lifecycle, the Change Relay connects the Central Change Team, local country management, and users to ensure that business and operational impacts are understood, communication remains continuous, and local adoption needs are addressed.

The Change Relay also acts as a guide for users throughout the transition from the current state to the targeted future state, helping local teams understand not only what is changing, but also how to adapt their ways of working accordingly. This requires a strong understanding of the country's existing systems, processes, organizational structure, and operational practices, as well as a solid knowledge of the future systems, processes, roles, and organization introduced through DRIVE 2030.

The role combines change impact coordination, local communication, stakeholder engagement, and adoption monitoring, with a strong focus on translating DRIVE 2030 changes into clear, practical, and operational guidance for local teams.

Job Function:
Deployment Preparation

• Ensure completion of DRIVE preparation deployment checklist in coordination with Country sponsor and central teams
• Build and maintain a good understanding of the DRIVE 2030 ecosystem, deployment & change strategies, and key project milestones
• Onboard local teams on the DRIVE 2030 program and its projects (DRIVE, DECLARE, CARLO…) and support early awareness and engagement though the organization of dedicated meetings and workshops and through the usage of a change kit provided by the DRIVE Central Change Team.
• Participate in organization workshops and help assess impacts on roles, ways of working, organization, and local operations
• Coordinate the DRIVE 2030 local Ambassadors' network.
• Individual is responsible for onboarding and training, through the referential provided by the Central Change team.
• DRIVE 2030 ambassadors aims at supporting the Change Relays in their daily change activities and act as the DRIVE 2030 influencers.
• Supports local HR teams and coordinates with central teams as part of the recruitment process deployment roles (with priority on Deployment Officers' recruitment).

During Deployment

• Ensure clear and regular communication on DRIVE locally, through the adaptation of the DRIVE communication kit and deploying of the DRIVE communication plan
• Monitor change adoption throughout the project using Change Surveys and other feedback mechanisms.
• Identify and escalate to the central change team any change-specific needs, risks, and resistance points that may affect user readiness or adoption
• Provides support to all DRIVE 2030 + STREAMLINE local project managers on change activities.

 

Profile

Minimum Education and Experience Requirements:
• Strong knowledge of local operational processes and legacy systems
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in change management, stakeholder engagement and internal communication
• Good understanding of the DRIVE 2030 ecosystem
• Strong listening and stakeholder-engagement skills, with credibility among managers and users
• Strong communication, facilitation, and presentation skills
• Ability to work effectively with central and country teams in a multi-cultural environment
• Ability to animate a network of Ambassadors
• French speaking would be advantageous