General information
Entity
"As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics) is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.
Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.
With over a century of expertise and a dedicated team of more than 23,000 employees in 49 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.
Reference number
2026-9523
Job details
Division
Transport & Logistics
Function
SALES & MARKETING - MARKETING
Position title
KEY ACCOUNT MANAGER M/F
Type of contract
PERMANENT
Mission description
To provide a link between the company and key clients to enhance satisfaction and retention.
Business Growth
1. Analyze and profile client accounts based on
performance, value and potential and generate periodic
reports
2. Determine the crucial needs of key clients and ensure
that they receive first-class customer care and service
3. Develop a strategy for managing key accounts and ensure
its implementation
4. Conduct regular customer satisfaction surveys and make
necessary improvements for key accounts
5. Develop pricing structures for key clients
6. Resolve disputes and maintain client relationships to
promote client retention
7. Conduct account reviews
8. Analyze and adapt new strategies to react to changing
business trends
9. Conduct client visits based on target prospects.
10. Generate weekly sales reports and submit to
management
Cross-Functional Collaboration
11. Work closely with Operations, Customer Service, and
Finance teams to ensure seamless, service delivery, and
profitability.
12. Participate in internal planning meetings to align
customer requirements with operational capabilities and
trade-lane capacities.
13. Support the implementation of CRM systems by logging
interactions, and updating pipeline stages regularly.
14. E. Reporting & Performance Management
15. Prepare weekly and monthly reports on pipeline
performance, conversion rates, and customer activity.
16. Ensure accurate CRM data entry and reporting to
support visibility and management decision-making.
17. Track key metrics including TEU volumes, gross margin,
and account retention.
Profile
Experience
• 3 years
Personal Attributes
• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive
Qualifications
• Business Degree
• Diploma in Sales & Marketing
• Knowledge of the freight
industry
Job location
Job location
Africa, Uganda
Applicant criteria
Education level
Bachelor or equivalent
