HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F

	HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F

General informations

 AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa.
The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor.

Job description

Mission Description                      

1. JOB SUMMARY: PRIMARY FUNCTIONS OF THE JOB
Job Purpose & Main Missions:
• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).

2. JOB FUNCTION: KEY TASKS & RESPONSIBILITIES
Manage and develop the Middle Office Team
• Define & communicate goals to N-1 based on objectives set by General Management
• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments
• Determine reporting lines and staffing requirements in line with the volume of business
• Assess the performance of N-1
• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director
• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility
• Ensure that their teams master the necessary tools and processes
• Manage the competencies (training needs) of N-1
• Plan and control the application of leave management
• Arbitrate internal litigations within own scope

Define and Validate Process & Organization
• Define the country policy for sea, road and air solutions in relation to the Group policy
• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)
• Validation of internal and external Standard Operating Procedures
• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans
• Contribute to the development of the TMS
• Track IT needs within their area of responsibility

Manage High Level Client and Supplier Relationship
• Act as main contact for the country's partners and maintain good relationships with them
• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions
• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients
• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.
• Validate complex (technical risk, top client, high return...) quotations in coordination with Sales teams
mobilization, costing and projecting profitability and related risks
• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.
• Assist the Front Office in designing solutions
• Approve the suppliers at a country level

 

Profile

Ensure Quality of Service
• Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.
• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.
• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.
• Monitor supplier service quality

Monitor Profitability
• Drive the country's operational performance of the country
• Monitor the profitability of all activities in relation to costs, gross margin, and risk.
• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)
• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.
• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the Company

Operational Risk Management and Reporting
• Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness
• Review and resolve outstanding disbursements in the Disbursement Control Committee
• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up
• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.
• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.
• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.
• Obtain and share information regarding business, legal, political or social environment.
• Represent the company in the local business associations.
• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.
• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)
• Be responsible for the country's reporting system (to Management and Middle Office)
10. MINIMUM QUALIFICATIONS, SKILLS AND EXPERIENCE
• University undergraduate or master's degree – preferably in a Logistics related field
• At least 10 years' experience in Logistics and International Freight Forwarding
• At least 10 years' experience as a manager
• Knowledge in Finance
• Good knowledge of Microsoft Office tools
• Excellent communicator