General information

Entity

"With the group's expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies."
  

Reference number

AGL 830-8760  

Job details

Division

Transport & Logistics

Function

INFORMATION SYSTEMS - INFORMATION SYSTEMS OPERATION

Position title

IS Support Co-ordinator M/F

Type of contract

PERMANENT

Mission description

Job Purpose
The IS Support Co-ordinator is responsible for providing first-line technical support and coordination of all IT-related
activities within the AGL Terminals Cape Town branch. This includes desktop support, hardware and software
troubleshooting, network maintenance coordination, and user training. The role ensures the smooth functioning of IS
systems to support terminal operations effectively.

Profile

Job Function
• Function as the first point of contact for IT-related issues within the branch (onsite and remote).
• Provide desktop, printer, and application support to end-users.
• Log and manage support tickets, ensuring timely resolution or escalation as needed.
• Consult with central IS teams and external service providers to coordinate branch-specific IT projects or support
interventions.
• Monitor the performance of local IT infrastructure and escalate issues proactively.
• Ensure all hardware and software is compliant with group IT standards and policies.
• Maintain accurate IT inventory records (hardware, software, licenses).
• Assist in onboarding of new employees by setting up user accounts, devices, and access permissions.
• Coordinate regular maintenance, backups, and updates in conjunction with the regional IS team.
• Provide basic user training and support to improve digital literacy and system efficiency.
• Participate in audits, compliance checks, and implementation of cybersecurity measures.
Education and Experience Requirements
• Diploma or Certificate in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of experience in IT support or coordination role.
• Experience working in a logistics, terminal, or industrial environment is an advantage.
• Strong working knowledge of Microsoft Office, Windows OS, and common business applications

Job location

Job location

Africa, South Africa

Applicant criteria

Education level

Bachelor or equivalent