Key Accounts & Operations Manager H/F

	Key Accounts & Operations Manager H/F

Informations Générales

AGL (Africa Global Logistics) est l'opérateur logistique multimodal (portuaire, logistique, maritime et ferroviaire) de référence en Afrique. L'entreprise fait désormais partie du Groupe MSC, compagnie maritime et logistique de premier plan. Grâce à son expertise développée depuis plus d'un siècle et à plus de 23 000 collaborateurs mobilisés dans 50 pays, AGL fournit à ses clients africains et mondiaux des solutions logistiques globales, sur mesure et innovantes, avec l'ambition de contribuer de façon durable aux transformations de l'Afrique. AGL est aussi présente en Haïti et au Timor.

Vous souhaitez vivre une expérience enrichissante dans un environnement international ? Avoir de l'impact dans une entreprise qui met l'Afrique au cœur de son projet ?

Rejoignez AGL, l'opérateur de logistique multimodal de référence sur le continent africain ! 

Description du poste

Description de la mission 

Mission

The Key accounts and Operations Manager is responsible :

- for managing the HQ Operations team, supporting and monitoring the performance of local shipping agencies, and ensuring the delivery of high-quality services that meet customer expectations.

- The role also focuses on developing and consolidating the customer portfolio to increase market share and revenue, providing market intelligence, and ensuring compliance with AGL Group policies, procedures, and governance standards across the network.


Key Responsibilities

1. Commercial Development

· Contribute to the definition and implementation of the (HQ) annual commercial action plan.

· Work closely with local agencies to conduct commercial actions aimed at increasing AGL's market share and revenue in agency and stevedoring activities.

· Consolidate, develop, and strengthen relationships with key customers, including ship owners, operators, traders, and industrial companies.

· Identify new business opportunities and support business development initiatives across the network.

· Monitor market trends, competitor activities, and industry developments to provide relevant market intelligence.


2. Operations Management

· Manage and lead the HQ Operations Team, ensuring high standards of service delivery and customer satisfaction. Back up of operations team whenever needed.

· Monitor and evaluate the operational performance of local agencies, identifying areas for improvement and implementing corrective actions where necessary.

· Support local agencies in resolving operational issues, customer complaints, and claims.

· Ensure the consistent application of operational best practices across the agency network.


3. Financial Management

· Contribute to budget preparation and support the achievement of financial objectives.

· Assist the HQ DA-Desk in debt recovery (FDA balance/SOA) and claims management.

· Support local agencies on financial matters involving clients such as pre-funding arrangements, SOA settlements, and dispute resolution.


4. Reporting

· Prepare and submit monthly reports covering operational performance & commercial activities

· Produce bi-annual market reports highlighting industry trends, customer developments, and business opportunities.

Profil 

Experience :

At least 15 years of experience in the shipping industry, mainly tramping activities.

· Proven experience in both commercial and operational management.

· Strong understanding of shipping operations, agency services, husbandry, stevedoring activities, and maritime business practices.


Skills & Competencies

· Fluent in English and French (written and spoken).

· Strong leadership and team management skills.

· Customer focus

· Excellent communication, commercial and customer relationship management abilities.

· Proactive, results-oriented, and solution-driven mindset.

· Strong prioritization and organizational skills, with the ability to manage multiple priorities effectively.

· Ability to work under pressure

· Adaptable and effective in multicultural and international working environments.