HEAD OF FRONT OFFICE

	HEAD OF FRONT OFFICE

General informations

   AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 

AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

Mission Description                      

Sales Management
- Elaborate commercial plans of action and schedule of work
- Meeting the sales targets and effective implementation of the commercial strategies and aligning them with the business objectives and goals.
- Outlining the commercial policies for the business.
- Performing a budget analysis and developing, an effective budget plan as per the development of the business structure.
- Fulfilling the sales targets and regularly measures Key Performance Indicators (KPIs) for the same.
- Creating and promoting new leads and with the help of various approaches strengthening prospective accounts.
- Creating and promoting new leads and with the help of various approaches strengthening prospective accounts.

Customer Service
- Customer satisfaction evaluation (survey, customer complains)
- Customer relationship building with key client
- Developing strong and coherent bonds with other internal shareholders.
- Ensuring a strong after sales procedure to offer qualitative customer engagement, etc

Team Management
- Set up sales incentive scheme (commission) in line with financial objectives (Budget) and qualitative objectives (SL, Data quality within CRM, etc.)
- Set up sales staff objectives
- Define and allocate portfolio
- Handling a wide team of employees with expertise by striving towards excellence.
- Highlighting the objectives of sales and motivating the team to fulfil the objectives and meeting the specified targets.
- Fostering the culture of obedience within the organization by creating suitable measures and managing compensations and bonuses with these measures.
- Developing a high-achieving team of sales to implement end-to-end sales. It includes performing tasks related to pitching, outreach, accessing alignment, bargaining, ending deals and execution.
- Ensuring timely acknowledgment and prize for top performers and executing performance handing measures in case required.

System control and compliance
- Supervise good use of CRM application and implement any best practices to ensure full Data Quality compliance
- ISO compliance of sales activities
- Ensure the efficient communication channel in sales team

 

Profile

Qualifications & Experience
- A bachelor's or a master's degree in business administration or any associated field.
- An efficient track record of milestones in the role of senior sales leadership.
- Must have developed, promoted, and lead the high-performing teams of sales.
- Have good experience in consultative sales and be able to identify and handle senior-level relationships.
- Must be highly goal-focused and possess outstanding interpersonal and interaction skills.
- Must possess high analytical skills and ability to think with a broader perspective and a clear vision, including the ability to influence others, etc.