DRIVE 2030 - DEPLOYMENT OFFICER M/F

	DRIVE 2030 - DEPLOYMENT OFFICER M/F

General informations

 AGL - Africa Global Logistics Mozambique, S.A., a company specialized in logistics services, international freight forwarding, shipping, freight and chartering, warehousing, appraisal and superintendent services and stevedoring services, with head office at Rua dos Desportistas nº 833, building JAT V-1, 12th floor, Maputo city and agencies in Maputo, Matola, Beira, Nacala-Porto, Pemba, Tete, Xai-Xai, Inhassoro, Chimoio, Inhambane, Nampula, Quelimane and Lichinga.

Job description

Mission Description                      

Role Purpose

The Deployment Officer (DO) plays a key role in the successful rollout of Drive TMS across countries. Acting as a
local execution backbone, the DO bridges business teams, Key Users, and the Central Project Team to ensure
solution readiness, effective training, and smooth Go-live adoption.
The role combines business and solution expertise, training delivery, testing coordination, and post-Go-live support,
with a strong focus on user enablement and deployment quality.

Key Responsibilities

Deployment Preparation
• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
• Support local deployment preparation and prerequisites phase
• Enable and coordinate DRIVE local templates completion
• Prepare Key User onboarding, training, and deployment readiness activities

Test & Validation
• Coordinate and animate Key Users during test definition and execution
• Consolidate test plans and ensure business critical scenarios are prioritized
• Identify risks, defects, and readiness gaps impacting deployment
• Ensure test environments (data, access, tools) are ready
• Contribute to Go/No-Go assessment through test and readiness insights

Training & Change Enablement
• Adapt and deliver training materials for Key Users and End Users
• Deliver solution training prior to Go-live
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption

Go-Live & Hypercare
• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live

 

Profile

Skills & Experience

Professional Background
• Strong understanding of logistics and/or finance business processes (5 years' experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience

Skills & Competencies
• Strong communication and facilitation skills
• Ability to coordinate and animate a network of Key Users
• Handson, solution-oriented mindset
• Ability to work in multi-country, multi-cultural environments
• Strong learning capability and adaptability

Tools
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)


Work Conditions
• Travel across AGL Africa countries for training, Go-live, and support