Cluster MIS Manager M/F

 

 

Cluster MIS Manager M/F

General Information

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent!   

Job description

Mission description

Job Purpose:
Cluster MIS Manager manages several countries within the cluster in 2 different domains:
• IS: Information System (Business Solutions)
• IT: Information Technology (both RUN & BUILD within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL))
to facilitate the achievement of organizational goals by maintaining it in operational conditions and developing it to meet operations expectations (level of service).

Job Function:
• Spokesman of the global AGL strategy of the MIS
• Understand the business to become force proposal
• Act as a liaison with centralized IS functions, keeping up to date with the catalog of solutions and evolutions and pushing them, as well as gathering local business needs due to the proximity to the field.
• Is also in charge of digitalization and transformation issues, in line with the IS Department's overall strategy.
• Manage discussions with local customs, as well as identifying and qualifying regulatory needs.
• Build up the MIS budgets of the several countries within the cluster and control its consumption follow-up
• Manage MIS Human resources (see deliverables here after)
• Plan, organize and assign tasks to the MIS team to ensure smooth running of operations (Production follow-up, Hotline, Administration, Management)
• Manage IT Hardware resources (see inventory and capacity planning in deliverables here after)
• Manage MIS projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, acceptance letter
• Ensure continuity of service for Infrastructure (Server Rooms, power feeding, data and electrical cabling, telecommunications) + Systems (Azure Cloud, Windows (including email)) hardware and software administration + Business applications
• Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL AL IT catalogue to address users' needs
• Ensure a ITIL MIS support process (single point of contact for hotline, ASCENS ticketing, troubleshooting, logs analyse, reporting, Centreon monitoring) for users in the country and eventually for smaller countries under responsibilities
• Ensure data backups (local archiving and external archiving)
• Ensure systems backups
• Apply AGL security policies regarding physical accesses (secured computer room, switching, WiFi, Internet via firewall), implementation of security tools and users rights over systems and businesses application
• Respect the purchasing procedure: DAC process, quotations from local official vendors or UNICAF or central purchasing process for licenses to provide AGL IT/IS standards/norms in accordance with group tariffs
• Manage IT licensing: all used software must be genuine and declared to the different publishers. Ensuring no unlicensed or cracked software usage.

 

Profile

• Provide cost effective solutions
• Request For Proposal: launch regularly tenders to increase the suppliers SLA and save the costs
• Manage IT contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL AL requirements, meeting our expectations. Eventually apply the penalties for non-compliancy.
• Communication: Main point of contact on all MIS-related matters (except daily hotline) for operational people
• Reports to Regional MIS manager and Head Office (Puteaux) on all MIS major incidents (plus Regional LISO for security incidents) and MIS requirements/needs from operations in the Country.
• Communicate with governmental institutions like Revenue Authority or Ports Authority and comply with government regulations (including copyright laws)
• Ensure MIS management is compliant with ISO processes, ITIL processes and QHSE processes.
• Techno watch, anticipate new technologies
MIS deliverables:
Ensure that Infrastructure & Network uptime complies with the KPI defined in performance reviews as part of the quality process (data backup, system, network telecom, infrastructure). Frequency = DAILY, WEEKLY, MONTHLY

IT Hardware resources management:
• Hardware inventory & Asset Tracking (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY

MIS Human resources management:
• MIS skills matrix (MIS team, Key Users) . Frequency = QUATERLY
• Organogram. Frequency = QUATERLY
• Raising MIS training program for (MIS team) including costs into MIS budget by mid-September. Frequency = YEARLY
• Appraisals (MIS team, define objectives with measurable KPIs) by end of November. Frequency = YEARLY
• Job Description (MIS team) . Frequency = YEARLY
• Career Planning Frequency = MID YEAR
Global MIS management:
• Validating IT invoices. Frequency = MONTHLY
• MIS Action plane update. Frequency = MONTHLY
• Monthly meeting with CFO. Frequency = MONTHLY
• Business applications cartography. Frequency = QUATERLY
• Capacity planning (mainly for telecommunications and hardware but also human resources) . Frequency = QUATERLY
• MIS budget consumption follow-up. Frequency = QUATERLY
• Key figures / Key information country by country and year by year. Frequency = YEARLY
• Software licensing declaration. Frequency = YEARLY
• M365 accounts cleaning. Frequency = MONTHLY
• MIS budget construction (pre-budget by end of July, budget by mid-September). Frequency = YEARLY
Minimum Education and Experience Requirements:
Key Skills
• Managerial / Leadership
• Communication
• Meeting skills
• Customer care
• Synthetic
• Conceptual
• Supervisory
• Technical
• Analytical

Qualifications
• Degree in Information Technology or Computer Science
• ITIL foundations certified (advantages)
• Knowledge Azure Cloud and Citrix
• Knowledge in network/telecom (Cisco and Aruba)
• Knowledge in VMWare virtualization technology