CLEARING AND FORWARDING MANAGER

	CLEARING AND FORWARDING MANAGER

General informations

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics)  is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 49 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description                      

Job Summary:
We are seeking an experienced and dynamic Clearing and Forwarding Manager to lead our logistics team in delivering top-notch service to our clients while maximizing operational efficiency. This role requires a natural leader who can drive performance, manage client relationships, and ensure compliance with industry standards.
Key responsibilities encompass:
• Sea freight Import: Streamline import processes to ensure timely and compliant entry of goods.
• Sea freight Export: Optimize export operations to meet customer expectations while adhering to regulations.
• Airfreight: Manage air freight services for expedited shipments, focusing on cost efficiency.
Main Tasks and Responsibilities:
1. Team Leadership & Development:
• Directly manage a team of N-1, ensuring alignment with organizational strategies.
• Set and communicate clear performance goals focused on quality service and cost control.
• Conduct regular performance assessments and provide feedback to develop team competencies.
• Collaborate with HR to create an effective induction program for newcomers and oversee leave management.
• Facilitate recruitment processes, including interviewing and selecting potential staff in coordination with HR and COO

2. Process Optimization:
• Continuously review and adapt the Clearing and Forwarding organization to ensure a balanced skill set across COM units, seeking COO validation as needed.
• Develop and define Standard Operating Procedures (SOPs) in collaboration with the QHSE department, ensuring regular updates and compliance.
• Organize quality reviews with operations, supporting QHSE in implementing validated recommendations.
3. Client Portfolio Management:
• Proactively assess the client portfolio across departments, focusing on service quality and profitability.
• Ensure adherence to quotation conditions and protect potential business opportunities with existing clients.
4. Client Relationship Management:
• Establish and validate the general tariff grid with the COO to ensure competitive pricing.
• Collaborate with the Sales department to support quotations and client presentations, including involvement in the credit control committee.
• Oversee cash client validation in business software and resolve any operational issues to maintain client satisfaction.
5. Quality and Profitability Monitoring:
• Take responsibility for meeting budget goals across departments, focusing on gross margin, costs, and quality of service.
• Review disbursements regularly and actively participate in the disbursement control committee to address anomalies.
6. Subcontractor Management:
• Manage operational relationships with selected subcontractors, monitoring service quality and workload balance.
• Provide feedback to COO on subcontractor performance and address any service deficiencies.
7. Risk Management & Reporting:
• Implement controls for potential operational risks.

 

Profile

Personal Qualities Required:
• Highly organized with strong leadership capabilities.
• Collaborative team player and self-starter.
• Strong problem-solver with technical curiosity.
• Proven ability to unify a team towards common objectives.
Required Skills:
• University Degree in Logistics, Business Administration or Procurement
• Minimum of 10 years of experience in clearing and forwarding, with 5+ years in a managerial role.
• Proficient in Microsoft Office and adaptable to new systems; experience with logistics software preferred.
• Excellent written and verbal communication skills.