Export RSS des offres - Seulement les offres à la une : Non / Profil : COMMUNICATION-->COMMUNICATION, FREIGHT FORWARDING-->OPERATIONS FREIGHT FORWARDING, SYSTEMES D'INFORMATION-->SUPPORT

2026-10274 - Head of Retail/FMCG/ Technology/Telecoms M/F

Thu, 20 Aug 2026 12:59:45 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: To obtain new business Retail/FMCG/Technology/Telecoms clients through prospecting, client interface, proposals, estimates and achieve specified sales targets. Successfully implement new business obtained and continue to build relationships and service clients. Job Function: • Promote an awareness of AGL in the market. • Business Development - Identify and target new business opportunities within the Retail/FMCG sector • Responsible for achieving sales target through lead generation, prospecting, client meetings, drawing up of proposals, estimates, presentations etc. • Identify and target sales opportunities at low, medium, and high level. • Formulate strategy to successfully wind new business and in doing so, increase market share. • Opening of new business accounts according to the applicable procedure. • Creating and implementing of SOPs, SLAs, and other related documents. • Weekly and monthly reporting as required internally and to client. • Regular meetings – for the purpose of new business or servicing of existing business. • Managing Concerto (CRM) according to applicable requirements. • Rate negotiation with suppliers where required to procure nest rate for specific client requirements. • Handling of queries (operational, financial, or other). • Client entertainment. • Create awareness and understanding of industry vertical information, requirements, and general knowledge. • Keep abreast of industry changes, information, and skill requirements. • Any other delegated tasks deemed as reasonable as assigned by the reporting manager

Minimum Education and Experience Requirements: • Matric essential. • Previous Clearing & Forwarding sales experience required. • 3 years or more proven sales track record required. • Previous formal sales training required. • Strong understanding of the Retail/ FMCG/ Technology/Telecoms sector and its unique logistics needs. • Ability to build and maintain strong client relationships. • Well presented, professional individual with excellent written and verbal language skills. • Ability to effectively negotiate. • Ability to read and interpret financial information, including budgets, financial statements, and P&L data. • Full computer literacy. • Ability to create and implement strategies. • Ability to work within a target driven and pressured environment.
Niveau d'études min. requis : Licence ou équivalent

2026-10272 - Sea Freight Export Supervisor M/F

Thu, 20 Aug 2026 12:07:32 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: To oversee and coordinate daily operational activities, ensuring efficiency, productivity, and compliance with company policies and standards. Job Function: List Key Tasks and Responsibilities • Check handover and rates on file - ensure its updated and correct. • Allocate new business to controllers and ensure clear understanding of scope of work. • Need to have knowledge and good understanding of Out of Gauge & hazardous shipments. • Need to monitor and ensure that Out of Gauge & hazardous shipments are arranged correctly. • To prepare meeting minutes for any Team meetings. • To conduct daily management meetings. • Prepare Weekly GM and activity reports. • Daily job file listing / stats and missing events controls. • Weekly check on warehouse stock reports and to Investigate cargo over 2 months in our warehouse. • SOP files and sign off for new accounts and implementation. • 24 hours turn around on all accounts queries. • Daily check on file issues with each controller. • Daily feedback to Sea Freight Manager as required. • Check draft invoices and monitor service providers rates and if staff are purchasing correctly. • All customs stopped shipment and inspections must be monitored. • Ensure smooth flow of documentation between carrier/clients/controllers. • Maintain service levels with client and subcontractors / AGL Network. • Control of internal processes and procedures. • Successfully supervise the operations team with assistance from the Manager. • Implement the SOP in place for the department. • Ensure that deadlines and procedures are adhered to. • Assist to maintain good service levels and good revenue margins as per the contract rates/estimates and write offs / errors are kept to the minimum. • Work closely with the Seafreight team and monitor all current shipments for Seafreight. • Standardize formats for files, documentation templates. • Authorize reconciliation and draft invoices on each file prior to confirming the final invoice. • Sign cheque requisitions to pay Shipping lines and ensure invoice is according to the scope of work. • Supervise and give guidance on daily operational issues. • Monitor the invoicing on a daily basis . to check which files are open that have not been closed. • Any other delegated tasks deemed as reasonable as assigned by the reporting manager. • Work closely and oversee daily operation of existing staff and manager. • Take full ownership of daily operations. • All correspondence to be kept easily accessible on file, with authorization from the client. • To comply with the Compliance Self-Assessment. • Supervise and give guidance on daily operational issues. • Maintain update on rates and advise clients of increase. • Ensure all controllers and clerks work according to their Job Descriptions/ daily functions. • Manage Annual leave within the department. • All files to be Quality checked ensuring E-Docs are in order prior to Filing.

Maintain service levels • With existing clients / subcontractors /AGL Network. MANAGE FINANCE • Ensure each shipment are profitable. • Ensure clients are invoiced in line with what has been agreed and the costing is accurate. • Ensure invoices are dispatched regularly and in line with the procedure set out. • Ensure supplier Invoices are in line with proposed costing on Pegasus and returned to the Seafreight Manager. • Ensure that the best possible rates are purchased from our service providers. • Ensure that clients are invoiced according to the Credit terms set out for their respective Account i.e. CIA and Account clients • Ensure the guidelines are carried out in accordance with the Procedure manual for the Department. PROMOTE GROWTH • Ensure that clients are serviced in such a manner that more business in other areas (modes of transport) and other routes are considered by clients. • Ensure that AGL portrays a professional and friendly image to all clients.  Responsible as Arms Control Compliance Officer to ensure Africa Global Logistics adherence to Regulations R.326 and R.321 as defined in the Africa Global Logistics Internal Compliance Programme (ICP) Minimum Education and Experience Requirements: • Matric • Relevant qualifications • 5 years' relevant industry experience, including supervisory experience
Niveau d'études min. requis : Licence ou équivalent

2026-10270 - Code 14 Driver x 5 M/F

Thu, 20 Aug 2026 10:42:22 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: To safely and efficiently operate company heavy-duty vehicles (Code 14) for the transportation and delivery of goods and materials as directed, while ensuring compliance with road traffic regulations, company policies, and health and safety standards. Job Function: Driving and Transport • Operate a Code 14 (EC) truck in a safe, responsible, and lawful manner at all times. • Transport goods, equipment, or materials to and from designated locations as instructed. • Ensure all loads are properly secured and comply with load and weight regulations. • Adhere to all traffic laws, road safety rules, and company driving policies. Vehicle Care and Maintenance • Conduct daily pre-trip and post-trip inspections of the vehicle. • Report any mechanical faults, defects, or accidents immediately to the supervisor. • Ensure the vehicle is kept clean and in roadworthy condition. • Monitor fuel usage, oil, tyre pressure, and overall vehicle performance. Documentation and Reporting • Accurately complete trip sheets, delivery notes, and logbooks. • Obtain signatures, delivery confirmations, and proof of deliveries where required. • Record mileage, routes, fuel consumption, and delivery times accurately. Safety and Compliance • Always Follow company Health and Safety procedures. • Use all Personal Protective Equipment (PPE) as provided. • Immediately report any incidents, accidents, or unsafe conditions. • Comply with all company policies regarding alcohol, drugs, and workplace conduct. Operational Duties • Assist with loading and offloading of goods when required. • Plan routes effectively to ensure timely deliveries and fuel efficiency. • Communicate any delays, route changes, or delivery issues to dispatch or supervisor. • Always represent the company professionally when interacting with clients or the public. ________________________________________ Behavioural Competencies • Reliable and punctual. • Honest and trustworthy. • Safety-conscious and disciplined. • Good communication and teamwork skills. • Professional attitude and customer-focused approach.

Minimum Education and Experience Requirements: • Matric • Valid Code 14 driver's licence with a valid PrDP (Professional Driving Permit). • Minimum of 6 years' experience driving heavy-duty trucks. • Clean driving record. • Good knowledge of South African road networks and regulations. • Ability to read, write, and complete required documentation accurately. • Cross Border experience. • Dangerous goods compliant. • Valid passport.
Niveau d'études min. requis : Licence ou équivalent

2026-10269 - Multimodal Operations Controller M/F

Thu, 20 Aug 2026 09:34:29 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose Ensuring that indent/new order is sent to our origin office for sea imports cargo relating to Sea, Air and Road. Updating clients on daily basis or when the client requires it. Ensuring that shipments are cleared, and procedures are correctly followed. Ensuring that our destination offices received pre alerts timeously for all exports. Ensure profitability of all files. Retain and grow clients through delivery of excellent service. Job Function: Handle Multi Modal/Exports/Imports Shipments according to client requirements. • Receive new order booking from sales representative or customer. • A file to be opened immediately, all correspondence to be printed and kept in the file. • Get in touch with our office in the origin country, to contact the shipper and arrange shipment. • Provide our office with the necessary information such as booking confirmation, contract number, shipper contact detail etc. • Keep client updated daily on the progress of their shipment/orders using prescribed Status Report format. • Once the vessel sails all documents to be prepared for arrival in line with procedures obtained from booking office and file • Invoicing Timeously such that complete set of documents are delivered with the shipment. • Daily pre alerts/status reports to customers • Ensure all Customs regulations are met including the prompt return of documents. • Ensure PODS are returned by both the Haulier and /or office or destination. • Requesting ANFS/ SOBS from various lines and registering your file • Preparation of SADC Certificates where required. • Follow up on complete, correct and accurate documentation including clearing instructions to execute shipments. • Requesting Invoices from service providers to create a complete set of documents at the time the file is invoiced. • Ensuring your files are invoiced within 24 hours after delivery at most. • Arranging transport for deliveries of your shipments, Locally and Long distance • Advise client of any cost amendments from original Estimate • Operating within budget allocated through estimate given to the client and highlight any discrepancy if full scope of work is not covered by commercial/estimator/front office staff. • Handover all relevant documents to Customs Department for necessary framing of the Entry. • Ensure clients are invoiced in line with what has been agreed and the costing. Is accurate and within agreed credit terms. • Ensure invoices are dispatched regularly and in line with the procedure set out. • Ensure supplier invoices are in line with proposed costing on Pegasus. • Foster a strong operations relationship with client to allow for growth of business. • Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Minimum Education and Experience Requirements: • Matric • 5 - 10 years' experience in the Sea/Air/Road Freight Imports and Exports environment • Computer Literate – MS Office Suite Knowledge of Excel • Proactive and Tenacious
Niveau d'études min. requis : Licence ou équivalent

2026-10251 - Corridor Administration and Invoice Controller / Analyst M/F

Thu, 13 Aug 2026 09:26:21 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: • Invoicing and maintenance of Corridor business • Maintenance of a Detailed INVOICE Tracking report for Corridor Shipments • Corridor Control Tower Administrative Duties • Supplier Payments

Job Function: • Registering of Job Files for Shipments and Documentation preparation for invoicing • Real Time Reporting of invoicing status • POD Filing • Daily Invoicing of all shipment files as defined by the Operations / Supervisor • Submission of daily EFT Requests to Finance Department and processing of supplier invoices for monthly payment • Submission of payment requests • Job File Costing / preparing recons for each billing prior to invoicing • Statement reconciliation • Credit committee, disbursement, open folios, litigation and mutual reports • Resolution of Shipment and invoice Queries to supplier and customers • Sending of invoices & supporting documents to clients • Any other duties as assigned by the Management Minimum Education and Experience Requirements: • Grade 12 certificate with relevant post matric certificates / qualifications • Over border Knowledge Advantage • Accurate and Meticulous • Computer Literacy (Microsoft Excel / Word / In house programs) • Financial knowledge / experience • Self-starter • Ability to work within the team • Be able to work in a pressurised environment • Be able to adapt to a changing environment
Niveau d'études min. requis : Licence ou équivalent

2026-10150 - Key user H/F

Mon, 10 Aug 2026 17:52:14 Z

Fonction : SYSTEMES D'INFORMATION/SUPPORT
Type de contrat : CDD
Description du poste :
Dans le cadre du programme stratégique DRIVE 2030, AGL déploie un nouveau Transport Management System (TMS) destiné à digitaliser et harmoniser les processus métiers. L'Utilisateur Clé (Key User) joue un rôle central dans la réussite du déploiement. Véritable relais entre les équipes projet et les utilisateurs finaux, il accompagne les phases de tests, de formation, de démarrage et de support afin de garantir une adoption efficace de la solution. Au-delà du déploiement, il contribue à l'amélioration continue du système et au support des utilisateurs dans leurs activités quotidiennes. Mission principale Assurer un accompagnement de proximité des utilisateurs finaux, participer à la validation de la solution et fournir un support fonctionnel de premier niveau tout au long du projet DRIVE 2030 et après sa mise en production. Responsabilités principales 1. Participation à la préparation du projet Accompagner le Responsable Déploiement Local dans la collecte des données nécessaires au projet. Contribuer à l'identification des besoins spécifiques du pays. Participer à la définition des scénarios de tests métiers avec les équipes projet. Représenter les besoins et contraintes opérationnelles locales. 2. Tests et validation de la solution Participer activement aux phases de tests et de validation. Exécuter les scénarios de tests métiers. Vérifier la conformité de la solution aux besoins opérationnels. Identifier, documenter et remonter les anomalies. Assurer un reporting précis des résultats de tests. Valider la solution avant sa mise en production. 3. Accompagnement des formations Assister les équipes de déploiement lors des formations utilisateurs. Fournir un support de proximité aux participants. Répondre aux questions fonctionnelles des utilisateurs. Faciliter l'appropriation des nouveaux processus et outils. Identifier les besoins complémentaires en formation. 4. Préparation du Go-Live Vérifier que tous les utilisateurs disposent des accès nécessaires à DRIVE. Participer aux activités préparatoires à la mise en production. Accompagner le Responsable Déploiement Local dans les opérations de bascule. 5. Support Go-Live et Hypercare Assurer le support fonctionnel de niveau 1 auprès des utilisateurs finaux. Répondre aux questions et résoudre les incidents simples. Accompagner les équipes dans l'utilisation quotidienne de la solution. Escalader les incidents complexes vers les équipes projet ou les Officiers de Déploiement. Veiller à la bonne utilisation des outils de support et de ticketing. 6. Amélioration continue et support Run Assurer un support fonctionnel de proximité après la phase Hypercare. Participer aux tests des nouvelles versions de la solution. Contribuer à l'amélioration continue des processus. Accompagner les utilisateurs lors des évolutions fonctionnelles du système. Partager les retours terrain avec les équipes projet.

Profil recherché Formation Bac+2 à Bac+5 en Logistique, Transport, Finance, Gestion, Commerce ou domaine équivalent. Expérience Expérience significative dans les opérations métier concernées. Bonne maîtrise des processus opérationnels et/ou financiers. Une expérience dans un projet de transformation digitale est un atout. Compétences techniques Bonne connaissance des activités Transport, Logistique ou Finance. Maîtrise des processus opérationnels. Capacité à exécuter et documenter des tests fonctionnels. Maîtrise des outils bureautiques. Connaissance des outils métiers et systèmes d'information. Compétences comportementales Sens du service client interne. Esprit analytique. Pédagogie. Rigueur et organisation. Excellentes capacités relationnelles. Esprit d'équipe. Réactivité et autonomie. Capacité à accompagner le changement. Critères spécifiques Disponible pendant toute la durée du projet et au-delà de l'Hypercare. Forte proximité avec les utilisateurs finaux et les opérations terrain. Capacité à devenir référent métier sur son périmètre. Aptitude à travailler avec des équipes locales et internationales. Français ou anglais courant. Vous êtes reconnu pour votre expertise métier ? Devenez Utilisateur Clé DRIVE 2030 et accompagnez vos collègues dans la transformation digitale d'AGL. Votre expérience du terrain est essentielle pour construire les opérations de demain.
Niveau d'études min. requis : Master ou equivalent

2026-10151 - TRAINING COORDINATOR H/F

Mon, 10 Aug 2026 17:51:44 Z

Fonction : SYSTEMES D'INFORMATION/SUPPORT
Type de contrat : CDD
Description du poste :
Dans le cadre du programme stratégique DRIVE 2030, AGL déploie un nouveau Transport Management System (TMS) destiné à transformer et digitaliser les processus métiers. Le Coordinateur Formation est responsable de la préparation, de l'organisation, du suivi et de la complétion du parcours de formation DRIVE pour l'ensemble des utilisateurs concernés. Il garantit que chaque collaborateur dispose des compétences nécessaires pour utiliser efficacement le nouveau système avant, pendant et après le Go-Live. Mission principale Piloter et coordonner l'ensemble des activités de formation liées au déploiement de DRIVE 2030 afin d'assurer la montée en compétences des utilisateurs et la réussite de l'adoption de la solution. Responsabilités principales 1. Gestion du dispositif de formation Déployer localement la stratégie de formation DRIVE 2030. Assurer l'application de la méthodologie de formation définie par les équipes centrales. Accompagner les parties prenantes locales dans la compréhension du parcours de formation. Garantir le respect du calendrier de formation du projet. 2. Pilotage du parcours de formation Suivre la réalisation des prérequis obligatoires de formation. Assurer le suivi de la progression des apprenants sur les différentes étapes du parcours DRIVE. Veiller à la complétion des formations obligatoires et certifications requises. Produire les reportings de suivi et les indicateurs de complétion. 3. Construction et déploiement du plan de formation Élaborer la matrice de formation par rôle et par population cible. Identifier les besoins de formation des différentes catégories d'utilisateurs. Planifier les sessions de formation en coordination avec les équipes projet et les managers. Assurer le suivi des inscriptions et de la participation des apprenants. 4. Organisation logistique des formations Identifier les besoins en salles et équipements de formation. Coordonner la préparation des infrastructures nécessaires aux sessions. S'assurer de la disponibilité des supports pédagogiques. Garantir l'accès des utilisateurs aux plateformes de formation et à DRIVE. 5. Accompagnement des formateurs et utilisateurs Fournir les supports pédagogiques aux formateurs. Accompagner les Utilisateurs Clés et les formateurs locaux. Assurer la diffusion des communications relatives aux formations. Répondre aux questions liées au parcours de formation. 6. Support durant le Go-Live et l'Hypercare Identifier les besoins complémentaires en formation. Organiser les sessions de renforcement après le démarrage. Assurer le suivi des utilisateurs nécessitant un accompagnement spécifique. Contribuer à l'amélioration continue du dispositif de formation.

Profil recherché Formation Bac+4/5 en Ressources Humaines, Formation, Gestion, Management ou domaine équivalent. Expérience Minimum 5 ans d'expérience en gestion de la formation ou développement des compétences. Expérience en gestion de projets de transformation ou de déploiement d'outils digitaux appréciée. Expérience dans la coordination de programmes de formation à grande échelle souhaitée. Compétences techniques Ingénierie de formation. Gestion de projets. Élaboration de plans de formation. Gestion des parcours d'apprentissage. Suivi et reporting des indicateurs de formation. Maîtrise des outils bureautiques et LMS. Organisation logistique des formations. Compétences comportementales Excellentes capacités d'organisation. Rigueur et sens du détail. Gestion des priorités. Pédagogie. Communication et influence. Esprit d'équipe. Orientation résultats. Capacité à travailler dans un environnement multiculturel. Critères spécifiques Disponible pendant toute la durée du projet DRIVE 2030. Basé idéalement sur le site principal du pays. Capacité à gérer plusieurs sessions et populations simultanément. Forte orientation service et accompagnement des utilisateurs. Français et/ou anglais professionnel. 🎓 Vous êtes passionné(e) par le développement des compétences et l'accompagnement au changement ? Devenez Coordinateur Formation DRIVE 2030 et contribuez à préparer les équipes d'AGL aux outils et processus de demain. 🚀📚 Former aujourd'hui, transformer demain.
Niveau d'études min. requis : Master ou equivalent

2026-9867 - CLEARING AND FORWARDING OPERATOR - AGL SEZ M/F

Mon, 10 Aug 2026 05:29:09 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-10226 - Training Officer M/F

Thu, 06 Aug 2026 14:52:38 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: Training Officer is responsible to ensure all drivers are trained, assessed, and certified in accordance with legislative, TETA/QCTO, and company requirements, promoting safe, compliant, and efficient transport operations. The role is responsible for delivering driver training, verifying compliance, monitoring competency, and maintaining accurate training records to support operational excellence and continuous improvement. Job Function: Training Delivery & Assessment • Deliver scheduled internal driver training sessions (classroom, yard-based and in-cab practical) • Conduct daily toolbox talks / pre-shift DG safety briefings (placarding, segregation, TRECs, PPE, emergency procedures) • Perform practical assessments and re-assessments of drivers against US 123259 and internal standards • Provide on-the-job coaching/mentoring to new and under-performing drivers Compliance Verification (before dispatch) • Verify daily that drivers hold valid PrDP-D, DG certificate and medical fitness certificate before departure of Depot — flag non-compliant drivers to Operations immediately • Observe pre-trip vehicle inspections: placards, orange diamonds, fire extinguishers, PPE, spill kit, DG documentation/tremcards Records & Evidence • Complete attendance registers for every session (TETA/QCTO POE evidence) • Capture all training activity into the training records system/LMS same day • Update the driver training matrix daily • Conduct incident/near-miss debriefs and record corrective coaching Medicals & Certification Oversight • Review the medical expiry tracker (30/60/90-day lookahead) and book drivers for occupational medical examinations • Follow up on medical results; escalate "unfit" or conditional findings to HR/Ops • Prepare HAZCHEM/DG certificates for drivers found competent during the week (medical must be valid before issue) PTOs (Planned Task Observations) • Execute the scheduled weekly quota of PTOs (loading, offloading, pre-trip, en-route behaviour, emergency equipment checks) and log findings • Raise corrective actions from PTO deviations and close out previous actions Training Management • Plan and schedule the coming week's training (new hires, refreshers, product/route-specific) • Update the compliance dashboard: % drivers with valid medicals, PrDP-D, DG certs • Review incident/inspection reports to identify training gaps • Compile weekly training report for the Training/Fleet Manager • Maintain training aids (PPE sets, demo placards, spill kits, fire extinguishers)

Reporting (Core KPI) • Compile and submit the Monthly Training Hours Report — hours per driver, per programme, per site — feeding into the WSP/ATR (TETA/QCTO) and internal KPIs • Submit the PTO completion report — confirming the required number of PTOs per month were performed, with trend analysis of deviations Medicals & HAZCHEM Certificates • Reconcile the medicals register: all drivers medically fit, bookings done for expiries due next month • Issue HAZCHEM/DG certificates for all competent drivers; submit results for NLRD upload via the SDF • Report certification/medical compliance % to management Internal Driver Training • Conduct the scheduled monthly internal driver training module (e.g., DG refresher, emergency response drill, spill response, firefighting, product-specific handling, defensive driving element) • Run at least one practical emergency drill with drivers Material Review & Development • Review training material — update when: SANS standards are amended, NRTA regulations change, new products/routes are added, or PTO/incident trends reveal gaps • Develop new material/toolbox talk content as required; ensure continued alignment with TETA/QCTO accreditation scope Quality & Admin • Conduct internal moderation of the month's assessments • Audit a sample of driver training files for completeness • Plan next month's training schedule with Ops; reconcile training budget/spend • Present training compliance status at the monthly SHEQ/Ops meeting Minimum Requirements • Assessor qualification – US 115753 "Conduct Outcomes-Based Assessment" (NQF 5) • Registered Constituent Assessor with TETA (or QCTO), with scope specifically covering US 123259 – this is the single most critical requirement; without it, the trainer cannot sign off competent certificates or have results uploaded to the NLRD • Facilitator qualification – US 117871 "Facilitate Learning Using a Variety of Given Methodologies" (NQF 5) • Personally competent in US 123259 or Equivalent • Valid Code 14 (EC) driver's licence with a current PrDP-D (Professional Driving Permit – Dangerous Goods category) • Current DG training certificate (note industry recertification cycle of ±12 months) • Minimum 2–3 years' practical experience in dangerous goods transport/logistics
Niveau d'études min. requis : Licence ou équivalent

2026-10181 - SENIOR EXPORTS SUPERVISOR M/F

Mon, 27 Jul 2026 15:12:29 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations. 1. Operational Supervision • Supervise daily export operations to ensure timely execution of customer requirements. • Coordinate documentation, customs clearance, shipping, transport, and warehouse activities. • Monitor operational KPIs and implement corrective actions where required. • Escalate operational risks and service issues promptly. 2. Client Service & Relationship Management • Maintain strong relationships with existing clients and ensure service excellence. • Resolve customer concerns within agreed service levels. • Conduct client service reviews and support customer retention initiatives. • Support tariff reviews and implementation. 3. Regulatory & Compliance • Ensure compliance with customs regulations, KRA requirements, and company procedures. • Coordinate submission of bond returns and statutory documentation. • Support internal and external audits. • Ensure documentation accuracy and process compliance. 4. Reporting & Performance Monitoring • Prepare daily, weekly, and monthly operational reports. • Monitor departmental KPIs and productivity. • Analyse operational trends and recommend improvements. • Maintain accurate operational records. 5. Business Development Support • Support the identification of new business opportunities. • Prepare quotations and operational proposals. • Participate in customer visits where required. • Support implementation of new customer accounts. 6. Team Leadership • Supervise, coach and develop the exports team. • Allocate work and monitor productivity. • Conduct performance discussions and provide continuous feedback. • Identify training needs and support capability development. • Drive adherence to company policies and operational standards. 7. Continuous Improvement • Identify opportunities to improve efficiency and reduce operational costs. • Champion process improvement initiatives. • Support implementation of operational excellence projects.

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field. • 4 years of experience in export operations. • 3 years managing a team at a supervisory level
Niveau d'études min. requis : Licence ou équivalent

2026-10124 - INDOOR SALES (COMMERCIAL INDOOR) H/F

Thu, 16 Jul 2026 08:26:28 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
- Accueillir et orienter la clientèle en back office. - Analyser les demandes des clients et élaborer des offres commerciales adaptées. - Préparer les cotations. - Assurer le suivi et mener des relances commerciales. - Collaborer étroitement avec les équipes opérations afin de garantir la qualité des prestations. - Participer à l'amélioration continue de l'expérience client. - Contribuer à l'atteinte des objectifs commerciaux de l'entreprise.

- Bac +3 en Commerce International, gestion, Transit et douane, Logistique ou domaine équivalent. - Expérience de 3 ans minimum dans le transit, la logistique ou le transport international. - Bonne connaissance des incoterms, des procédures douanières et des réglementations du commerce international. - Maitrise parfaite de la langue française et bon niveau en anglais. - Maîtrise des outils informatiques. - Bonne capacité d'organisation, de planification et de gestion des priorités. - Sens du service client, rigueur et réactivité. - Bonnes capacités relationnelles et de communication.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Bilingue
Langue / Niveau :
ANGLAIS : Courant

2026-10122 - IFF OPERATOR - OPERATIONS M/F

Tue, 14 Jul 2026 14:49:17 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
To provide quality customer service and facilitate clearance of Clients cargo. 1.Handle the day-to- day operational relationship with the Client Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department Request for missing documentation and more detailed instructions, if necessary, from the Client. Inform the Client of the file processing progress in real time (standard or specific report, according to quotation) 2.Manage the file processing Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file Receive and open operation files on a daily basis. Share shipment status with Clients on a daily basis. Mitigate on disputes on behalf of Clients i.e. drafting KPA waiver letters on additional charges Share loading pre-alerts on a daily basis Share TEU projection with the transport team every month Update SPOT & way in real time. Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice. Avail all files with disputes/issues to the immediate supervisor for action. Once shipment is cleared process draft invoice and forward file for billing 3. Alert/Inform Management Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

Diploma in Clearing and Forwarding East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage Knowledge of Single Customs Territory 3 years of experience in Clearing & Forwarding or related field
Niveau d'études min. requis : DEUG, BTS, DUT

2025-9349 - Coordinateur Operations Shipping H/F

Wed, 01 Jul 2026 15:50:03 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
CONTEXTE DE RECRUTEMENT Vous aurez plus précisément la responsabilité de : - Contrôler et amélioration de la qualité de service offerte aux clients par les agences du réseau Afritramp et lignes régulières General cargo - Veiller à la parfaite adéquation entre notre offre de services et les exigences de nos clients afin d'assurer leur entière satisfaction - Contrôle du respect des procédures opérationnelles Groupe - Support au Développement commercial & service facturation FDA Missions principales : - Contrôle de la qualité de service offerte par les agences du réseau - Réception, traitement et suivi des demandes Tramp client - Suivi des escales /opérations navires au niveau Corporate - Support technique, commercial, juridique et opérationnel aux agences - Cotations (PDA) & suivi préfinancement escales - Documentation : vérification (B/L) - Assistance DA-desk pour la facturation (FDA) / recouvrement - Suivi des réclamations clients - Customer service (newsletter) - Veille commerciale et support développement portefeuille clients - Suivi contrôle opérationnel logiciel (opérations) Gatship - Statistiques / suivi KPI - Etudes de marché Cette liste n'est pas exhaustive.

Le profil recherché : Expérience : à partir de 5 ans d'expérience dans le secteur maritime (en tant qu'agent consignataire, opérateur de navires…) Compétences requises : - Anglais et français courant/ maitrise des outils informatiques - Rigueur, organisation, esprit d'équipe & sens du collectif, bon relationnel, proactivité, force de proposition, sens des priorités et gestion du stress
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-10063 - IFF OPERATOR - DECLARATION M/F

Wed, 01 Jul 2026 13:58:39 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
1.Ensure all the necessary documents required to make entries are in order. 2. Lodge accurate Customs entries in the KRA system, ensure a set of the local COC processing is shared with the supervisor. 3. Support Supervisor with all taxes /fee computation enquiries including e.g. KEBS, Port health, radiation etc. 4. Constantly check in Tradex/ICMS to confirm any passing & KENTRADE or rejection of entries, respond to Customs messages pertaining to any queries raised regarding the same through TRADEX. 5. Ensure customs files have all the necessary attachments, ensure KEBS consignment documents are complete and a set to obtain local COC is shared with the supervisor or PORT operation team in real time. 6. Support the supervisor on enquiries regarding documents, Customs duties, Customs requirements and regulations. 7. Handle Customs queries in liaison with the supervisor. 8. Lodge accurate IDF's in the KRA ICMS system. 9. Lodge PGA regulatory import permits & other consignment documents in TFP-KenTrade system.

1. Diploma in Clearing and Forwarding or related field. 2. EACFFP Certificate 3. ICMS training and password is mandatory. 4. 2 years relevant experience.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-10032 - HEAD OF AIRFREIGHT M/F

Thu, 25 Jun 2026 09:10:26 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
The Head of Air Freight will lead and oversee all air freight operations, strategy, and business development for the logistics company in Uganda. This role requires strong leadership, deep industry knowledge, and the ability to drive efficiency, profitability, and customer satisfaction in air cargo services. Key Responsibilities 1. Strategic Leadership: Develop and implement air freight strategies aligned with company goals and market trends. 2. Operational Management: Oversee daily air freight operations, ensuring compliance with international aviation and customs regulations. 3. Business Development: Expand market share by building partnerships with airlines, freight forwarders, and key clients working with the commercial department . 4. Financial Oversight: Manage budgets, pricing strategies, and profitability of air freight services. 5. Team Leadership: Lead, mentor the N-1, and develop a high-performing team of air freight professionals. 6. Customer Relations: Ensure excellent service delivery and resolve escalated client issues. 7. Compliance & Risk Management: Guarantee adherence to aviation safety standards, customs laws, and company policies. 8. Innovation & Technology: Drive digital transformation in air freight processes, including automation and tracking systems.

Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration or related field. Master's degree is an advantage. Experience: Minimum 8–10 years in air freight or logistics, with at least 5 years in a similar role. •Industry Knowledge: Strong understanding of international air cargo operations, customs clearance, and aviation regulations. •Leadership Skills: Proven ability to lead diverse teams and manage cross-functional projects. •Analytical Ability: Strong financial acumen and ability to analyze market trends. •Communication: Excellent negotiation, presentation, and stakeholder management skills. •Technology Proficiency: Familiarity with freight management systems, ERP platforms, and digital logistics tools.
Niveau d'études min. requis : Licence ou équivalent

2026-10031 - Stagiaire Chargé de support Applicatif H/F

Wed, 24 Jun 2026 15:19:04 Z

Fonction : SYSTEMES D'INFORMATION/SUPPORT
Type de contrat : STAGE
Description du poste :
Sous la supervision du Responsable des Opérations, le stagiaire interviendra sur la résolution des incidents et problèmes liés aux applicatifs de gestion Logistique. Vos principales attributions : - Analyser et qualifier les demandes de support des utilisateurs : requêtes, incidents ou problèmes ; - Participer à la résolution et au suivi des incidents qui vous sont confiés ; - Effectuer, si nécessaire, des investigations sur les applicatifs métiers afin d'en identifier les sources de dysfonctionnement ; - Assurer la surveillance du bon fonctionnement des applications de votre périmètre ; - Assister les utilisateurs dans la résolution des incidents rencontrés ; - Contribuer à la mise à jour de la base de connaissances sur les incidents et problèmes recensés ; - Produire un reporting régulier de votre activité ; - Participer au déploiement de l'outil ITSM (Service Now) ; - Mettre à jour les systèmes de documentation.

- De formation Bac+4/5 en Informatique, Systèmes d'Information ou domaine équivalent ; - Une première expérience en support applicatif est exigée ; - Bonne compréhension des mécanismes logiques des applications métiers ; - Des notions en bases de données sont un atout apprécié ; - Une connaissance des processus ITIL serait un plus ; - Des connaissances dans les domaines de la comptabilité, de la logistique ou du transport sont appréciées ; - La maîtrise de l'anglais écrit et oral est indispensable dans ce contexte international ; - Aisance relationnelle et capacité à analyser et diagnostiquer avec rigueur et rapidité ; - Sens de l'adaptation et curiosité technique face aux évolutions rapides ; - Esprit de proposition, bonne écoute et sens aigu du service ; - Autonomie, implication, ténacité et bonne aptitude au travail en équipe ; - Sens de l'organisation pour faire face à des situations complexes.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Professionnel

2026-10021 - TRANSPORT MANAGER M/F

Mon, 22 Jun 2026 14:28:57 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
TASKS AND RESPONSIBILITIES •Manage the team (N-1) including Fleet drivers, Workshop and Subcontracted Transport •Inform N-1 of the entity strategy/evolutions and communication on required alignments •Build & adapt the logistics services offer according to market situation or market anticipation, capacity of the organization, profitability and associated risk level in coordination with Sales department and General Management •Monitor quality of service of the Uganda fleet to generate the required turn truck around to achieve budget target (Kenya/EDRC/South Sudan) including KPI's based on number of trips, number of containers delivered in time, number of trips/available truck •Manage the operational relationship with AGL Internal Departments or direct clients •Receive instructions from the client (internal or external) prior to cargo delivery or collection (Mainly Aid & Relief clients) •Inform the client (internal or external of delivery/ collection status) •Alert the client in case of operational issue (potential/ real) •Drive the deliveries for vehicle service while controlling overheads and Workshop costs •Based on the received cargo delivery/ collection requests, prepare/ validate the operations planning and inform COMs and FOPs •Track the fleet (via central GPS system) and ensure optimization of the mobilized means •Organize and control the documentation transmission: Delivery proof (POD, RCN) to COM units and interchange to container Logistics Manager •Liaise with QHSE for audit recommended actions implementation •Analyze and focus on staff costs: casuals, extra- work •Monitor and challenge workshop costs: Gas, Oil, Tyres etc. •Implement any option that would allow decreasing costs (training for drivers, road selection) •Report any operational issues (including cargo) to COMs/ FOPs in charge •Request instructions in case of arbitrations to be rendered between cargo deliveries •Alert N+1 in case of significant operational issue (impact on quality of service , invoicing, sensitive client) •Inform N+1 and sales department of all quotation non-compliant with COM goals (gross margin, turnover, feasibility.) •Identify and work on the issues raised during the files processing whatever in the responsibility scope or not. •Receive work order from internal departments and generate the JMP accordingly SUBCONTRACTED TRANSPORT •Provide subcontracted transport for both internal and external needs with emphasis on service delivery, profitability and cost control •Select the authorized subcontractors. The selection of subcontractors with risky profile (limited means or quality of service, weak financial situation, competitor...) WORKSHOP •Manage and distribute the day-to-day workshop administration activities including but not limited to procurement, stock management / control, job planning / preventive maintenance scheduling... •Coordinate workshop daily meetings in conjunction with the Workshop Administrator.

• Minimum – Degree in Business Administration, Supply Chain Management or its equivalent • At least 5 yrs experience in running a fleet of more than 25 trucks • Local knowledge of the East African Region • Good knowledge of Microsoft office • Experience in using Fleet Management Software (Ideally Telematix) • Excellent communicator • Good record in supervising team members • Knowledge of URA Customs Procedures • Good computer knowledge in Microsoft Excel, Words and SPSS
Niveau d'études min. requis : Licence ou équivalent

2026-10019 - CHARGE DE SUPPORT DATA & BI H/F

Mon, 22 Jun 2026 09:44:11 Z

Fonction : SYSTEMES D'INFORMATION/SUPPORT
Type de contrat : CDI
Description du poste :
Sous la supervision du Responsable Data & BI, vous assurez la fiabilité des données et des reportings BI à travers le support utilisateurs, l'administration des solutions Power BI, le développement des rapports, la gestion de la qualité des données et la supervision des flux de données. Principales activités Support utilisateurs (N1/N2) Traiter les tickets BI (incidents, anomalies, demandes) ; Diagnostiquer et résoudre les problèmes de performance, de connectivité ou de qualité des données ; Documenter les solutions et assurer le respect des SLA ; Escalader les incidents complexes vers le niveau N3. Administration et maintenance BI Maintenir et faire évoluer les rapports Power BI ; Administrer Power BI Service (espaces de travail, accès, licences) ; Gérer les déploiements, mises à jour et datasets ; Superviser les refresh et les passerelles de données ; Maintenir les règles de sécurité (RLS/OLS). Développement des rapports Concevoir des tableaux de bord Power BI répondant aux besoins métiers ; Développer des rapports paginés et optimiser les mesures DAX ; Réaliser les transformations Power Query (M) ; Optimiser les modèles de données et documenter les solutions développées. Gestion des données et SQL Server Développer et optimiser les requêtes T-SQL ; Maintenir les vues, procédures stockées et fonctions ; Identifier et corriger les anomalies de données ; Participer aux contrôles qualité et collaborer avec les équipes Data Engineering. Supervision des flux de données Superviser les pipelines de données Azure et les flux on-premises ; Analyser et résoudre les incidents d'exécution ; Garantir la continuité des flux entre les sources, le Data Warehouse et les outils de reporting ; Documenter les architectures et procédures de reprise.

Titulaire d'un Bac+4/5 en Informatique, Systèmes d'Information, Mathématiques Appliquées, Business Intelligence, Data Science, Génie Logiciel ou équivalent ; Certification Microsoft PL-300 requise ; les certifications DP-300 et DP-500 constitueraient un atout ; Justifier de 3 à 5 ans d'expérience sur un poste de Support BI, Analyste BI ou Consultant BI ; Disposer d'une expérience avérée dans la gestion des tickets et des incidents BI en environnement de production ; Maîtriser Power BI Desktop et Power BI Service, DAX avancé, Power Query (M) ainsi que SQL Server/T-SQL ; Avoir une bonne connaissance des rapports paginés via Report Builder/SSRS ; Maîtriser l'anglais, à l'écrit comme à l'oral ; Faire preuve d'excellentes capacités relationnelles et de communication ; Être autonome, rigoureux et orienté résultats ; Posséder un esprit d'analyse et de synthèse, ainsi qu'une forte capacité à proposer des solutions et des améliorations ; Faire preuve d'initiative, d'adaptabilité et d'un sens prononcé du service client.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Professionnel

2026-9828 - Customer Operations Manager H/F

Fri, 19 Jun 2026 17:02:59 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
Le Customer Operations Manager pilote les activités de transit et de logistique de son portefeuille clients. Il supervise l'exécution des opérations, garantit la qualité de service, le respect des délais et des engagements financiers, et assure une communication fluide et professionnelle avec les clients, tout en manageant son équipe (N-1). Vos responsabilités principales Management des équipes Définir les objectifs de qualité de service en cohérence avec les directives du N+1 Informer les équipes sur la stratégie et les évolutions de l'entreprise Évaluer la performance des collaborateurs et développer leurs compétences Mettre en œuvre les procédures de passation en cas de changement Appliquer les programmes d'intégration, de formation et de gestion des absences Maintenir un climat de travail structuré, collaboratif et orienté résultats Animation de la relation client opérationnelle Réceptionner et analyser les instructions de transit des clients Coordonner les nouveaux dossiers avec la Direction Commerciale et les Solutions Logistiques Requérir et vérifier la documentation et les instructions clients Suivre l'avancement des dossiers et transmettre les rapports convenus Alerter les clients en cas de risques ou incidents opérationnels Assister le service recouvrement sur les dossiers de créances client Pilotage du traitement des dossiers Garantir l'application des procédures opérationnelles standards (SOPs) Répartir les dossiers entre les File Operators Valider l'ouverture des dossiers (et escalader les sujets crédit au N+1) Contrôler le respect des étapes, délais, saisies et documentations Assister les équipes en cas de problématique opérationnelle Assurer l'archivage physique et électronique hebdomadaire Mettre en œuvre des actions d'amélioration continue (process, outils, ressources) Contrôler la qualité de formalisation et de documentation des dossiers Suivi de la rentabilité et des débours Maîtriser les cotations et contrats liés aux opérations clients Sélectionner les moyens opératoires adaptés, dans le cadre de la cotation validée Valider les factures fournisseurs et leur affectation aux dossiers Valider les assignés et pièces justificatives soumises Contrôler les débours par dossier Alerter le N+1 en cas d'écart entre cotation et réalité opérationnelle Reporting & conformité Alerter le management en cas de problème opérationnel significatif Reporter toute information pertinente liée à l'activité ou à l'environnement Identifier et remonter tout dysfonctionnement opérationnel Signaler tout obstacle impactant la performance Respecter strictement les procédures internes, HSE et règles de sécurité Contribuer à l'amélioration continue et à la prévention des risques

BAC +3 / +4 en Transport, Logistique ou diplôme équivalent Minimum 5 ans d'expérience en transit/logistique ou activité similaire Bonne connaissance du management d'équipes et de projets Bonne maîtrise de Microsoft Office Excellent usage des outils et moyens de communication Excellentes capacités rédactionnelles et orales Sens aigu de l'organisation et rigueur Dynamisme et leadership naturel Fort esprit d'équipe Capacité de prise d'initiative et orientation solutions Respect des délais courts et capacité à travailler sous pression Capacité à mobiliser et fédérer une équipe autour d'objectifs communs
Niveau d'études min. requis : Licence ou équivalent

2026-9869 - INTERNATIONAL FREIGHT FORWARDING - OPERATOR SEA EXPORTS M/F

Wed, 17 Jun 2026 08:46:14 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT