Export RSS des offres - Seulement les offres à la une : Non / Profil : COMMERCIAL & MARKETING-->MANAGEMENT COMMERCIAL & MARKETING, FREIGHT FORWARDING-->OPERATIONS FREIGHT FORWARDING

2026-9891 - INTERNATIONAL FREIGHT FORWARDING OPERATOR - SEA IMPORTS LOCAL M/F

Thu, 14 May 2026 06:58:55 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9890 - IFF - OPERATIONS SUPERVISOR - SEA IMPORTS LOCAL M/F

Thu, 14 May 2026 06:44:42 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
The successful applicant will be responsible: - 1. Manage the Team • Inform the team of the entity strategy/ evolutions and communicate on required alignments. • Set goals in terms of quality of service. • Assess teams performance against set Key performance indicators. • Develop & maintain teams competencies. • Ensure a smooth transfer of files/issues. • Ensure the correct application of induction program for newcomers. • Responsible for team productivity and expertise. • In charge of annual performance interview with each IFFO including training, mobility & productivity discussions. 2. Manage the operational relationship with the client • Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators. • Provide support to credit control in case of cash collection issues • Follow up on Consignments and ensure that Clients have been updated on the status. 3. Monitor file processing •Ensure that SOPs are applied at each step of the business process. • Allocate files to be processed to IFF Operators • Validate the opened file before the process begins (for clients exceeding their credit conditions, escalate to N+1 for validation) • Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) • Assist Operators and other staff members in case of operational issues • Ensure that files are regularly archived (physically & electronically, once a month at least) • Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...) • Control the quality of formalization & documentation of the files. Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued •Get to know the exact details of quotations related to operations in progress. •Select the most adapted means to the operations to be performed, with respect to quotations validated by the client (preferences) • Validate the supplier invoice file allocations & amounts (submission by Operators) • Validate the Client invoices and corresponding attachments (must fit with quotation & submission by Operators). • Check the disbursements of each file. • Alert/Inform N+1 when a quotation is not compliant with operations to be performed. 5. Control the costs of the IFF Unit • Monitor the costs level (in line with budget). It includes salary, extra-hour follow-up, special fees e.t.c • Monitor and ensure that costs allocated to the IFF unit belong to it. 6. Alert/Inform Management • Alert N+1 in case of significant operational issues (impact on quality of service, invoicing, sensitive client. • Identify & work on the issues raised during the file processing. • Prepare monthly KPI reports.

• Diploma in Clearing and forwarding. • East Africa Freight Forwarding practicing certificate is an added advantage. • Knowledge of Single customs territory. • 5 years in Clearing and forwarding • Experience in a supervisory role is an added advantage.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9889 - Operations Manager M/F

Thu, 14 May 2026 06:34:00 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Job Purpose: The Operations Manager will be responsible for directing, coordinating, planning and overseeing tasks and operations involving transportation activities. This responsibility will extend to developing strategies to ensure the efficient and cost-effective functioning of the distribution services. Develop activities, considering the policy and objectives fixed by General Management. To manage all the processes, staff and resources for the transport operations, contributing to the operational effectiveness, client/customer satisfaction, profitability and compliance to relevant policies and regulatory requirements. Job Function: Financial & Performance Management • Take accountability for department P&L performance • Prepare and manage budgets, forecasts, performance and management reports • Ensure accurate financial reporting and reconciliation process • Drive cost control initiatives and identify opportunities for operational improvements • Manage profitability and margin improvement initiatives • Monitor fuel usage, maintenance, staff and variable cost • Assist and support in the procurement and vendor management • Drawing up the dashboards and issuing the reports • Monthly rate adjustments (fuel) • Annual rate and statutory increases • POD and invoicing management Employee Management & Leadership • Lead, motivate and develop high performance staff across all operational functions • Promote staff engagement, communication and morale • Manage employees effectively in line with the company standards, policies and code of conduct • Support succession planning and employee development initiatives • Set performance goals and measurable targets • Ensure that his team master the necessary tools and processes • Monthly staff meeting with action plans • Discipline and operational behaviour management

Continued Client & Stakeholder Management • Build and maintain strong relationships with clients/stakeholders • Participate in client reviews and service KPI meetings • Resolve escalations and service failures promptly • Support business development and new revenue opportunities • Collaborate with sales regarding capacity and solutions Reporting & Governance • Prepare and present departmental reports • Report on KPI's, financial, safety and operational performance • Communicate meeting outcomes and action plans to the team • Report on departmental profitability, cost/km, fleet utilisation, on-time delivery etc. • Ensure audit readiness and document control • Monitoring health and safety and ensure HSE compliance Manage and supervise the operational activities • Oversee daily depot operations, load planning, route optimisation and scheduling • Ensure planning vs actual performance is monitored and corrected • Lead and manage all departmental operations and service planning activities • Manage and optimise fleet productivity to ensure on-time delivery and collection • Oversee TMS compliance and operation control reporting • Ensure POD control, booking accuracy and invoicing deadlines • Manage fleet availability, maintenance planning and compliance • Monitor KPI's (fuel, km's, utilisation, tonnage, on-time delivery, standing times, dead km's etc.) • Meet and improve SLA, process and activity KPI's • Manage asset tracking and movement reporting • Manage on board cameras and driver behaviour • Manage and monitor vehicle service scheduling and maintenance • Manage vehicle uptime, breakdowns and repair turnaround • Ensure inspections, COF's, permits and certificates are current • Driver and shift management • Driver working hour and overtime compliance • Oversee the activities and performance indicators • Be responsible for Data Quality and integrity • Ensure compliance requirements are fulfilled • Be Responsible for local market expertise • Insure updating the rate database and the various transport-related taxes (DMP Platform when available) • Assist & support Middle & Front Office in the setting-up of solutions • Promote the communication from and towards the operations managers within their area of Responsibility • Handle industrial relations related issues as management representative in conjunction with HR • Develop a healthy team culture Minimum Education and Experience Requirements: • Matric • At least 5 years' experience in transport management • At least 2 years' experience as a manager • Knowledge of transport methods, costs and benefits • Good knowledge of Microsoft Office • Complex problem-solving skills • Good attention to detail. • Good use of email • Excellent communicator
Niveau d'études min. requis : BAC

2026-9873 - IMPLANT M/F

Mon, 11 May 2026 12:07:04 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence. 1. Operations Coordination Manage day-to-day logistics activities at the customer site for the Sea Export of their products Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution. Monitor shipment status and ensure adherence to agreed timelines and service levels. Handle documentation for outbound shipments, customs clearance, and compliance where applicable. 2. Customer Interface Act as the primary point of contact between the customer and the AGL. Understand customer requirements and ensure alignment with operational execution. Provide regular updates on shipment status, delays, and exceptions. Address customer queries, complaints, and service issues promptly. 3. Exception Handling & Problem Solving Identify operational issues and initiate corrective actions. Escalate critical issues to management in a timely manner. Work closely with stakeholders to resolve delays and service failures 5. Compliance & Process Adherence Ensure all operations comply with regulatory requirements. Follow internal SOPs and maintain documentation for audits. Support continuous improvement initiatives in processes and efficiency. 6. Reporting Prepare daily/weekly/monthly operational reports. Track KPIs such as delivery timelines, turnaround time, and service levels. Highlight risks, bottlenecks, and improvement opportunities.

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field. Experience in customer-facing or implant roles is an advantage. Knowledge of customs procedures and regulatory requirements (preferred) 2 Years in logistics, freight forwarding, and supply chain operations
Niveau d'études min. requis : Licence ou équivalent

2026-9869 - INTERNATIONAL FREIGHT FORWARDING - OPERATOR M/F

Fri, 08 May 2026 14:56:55 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: - 1. Handle day-to- day operational relationship with the client • Receive the orders from Clients. •Request for missing documentation and more detailed instructions, if necessary, from the client. • Inform the client of the files processing progress in real time. • Proactively resolve Client queries. 2. Manage the file processing • Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file. • Process export documentation for shipments • Book cargo with shipping lines • Organize transport for delivery of containers for stuffing /POR • Follow up with shipping lines on the arrival of vessels • Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval • Update the system • Regularly archive the files (physically & electronically) • Ensure that client files have all the required attachments and copies of these maintained on file 3. Alert/Inform Management • Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

1. Diploma in Clearing and Forwarding. 2. East Africa Freight Forwarding Practicing Certificate will be an added advantage. 3. 2 years' experience in C & F.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9868 - IFF OPERATIONS SUPERVISOR -SEA EXPORTS M/F

Fri, 08 May 2026 14:51:42 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : INTERIMAIRE
Description du poste :
Reporting to the Senior Supervisor - Sea Exports. The Key responsibilities will be: - 1.Manage the team 1.1 Inform the team of the entity strategy/ evolutions and communicate on required alignments 1.2 Set goals in terms of quality of service 1.3 Assess teams performance against set Key performance indicators develop & maintain teams competencies 1.4 Responsible for the induction of new modules concerning TMS & DMP 1.5 Responsible for team productivity and expertise 1.6 Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO 2.Manage the operational relationship with the Client 2.1 Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators 2.2 Follow up on Consignments and ensure that Clients have been updated on the status in real time. 3.Monitor file processing 3.1 Ensure that SOPs are applied at each step of the business process 3.2 Monitor all documentation and ensure compliance with required laws and regulations 3.3 Ensure tariffs for existing Clients are regularly updated 3.4 Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation) 3.5 Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software) 3.6 Assist Operators and other staff members in case of operational issues. 3.7 Ensure that files are regularly archived (physically & electronically, once a month at least) 3.8 Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...) 3.9 Control the quality of formalization & documentation of the files. 4.Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued. 4.1 Get to know the exact details of quotations related to operations in progress 4.2 Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences) 4.3 Validate the supplier invoice file allocations & amounts 4.4 Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators. 4.5 Check the disbursements of each file 4.6 Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port 4.7 Liaise with credit control department on collection of outstanding payments both from cash and credit clients. 5.Control the costs of the IFF unit in line with approved budget 6. Alert/Inform Management in case of significant operational issues which may impact on quality

• Diploma in Clearing and Forwarding or related field. • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage • Knowledge of Single Customs Territory • Minimum of 4 Years experience in sea export freight forwarding/logistics • Experience in a supervisory or team lead role will be an added advantage.
Niveau d'études min. requis : DEUG, BTS, DUT

2026-9867 - CLEARING AND FORWARDING OPERATOR - AGL SEZ M/F

Fri, 08 May 2026 13:56:35 Z

2026-9866 - SENIOR SUPERVISOR - SEA EXPORTS M/F

Fri, 08 May 2026 13:47:18 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards. 1. Operational Management - Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution. - Ensure timely processing of export shipments (FCL/LCL) from origin to destination. - Monitor shipment milestones and proactively resolve operational issues or delays. - Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution. 2. Documentation & Compliance - Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.). - Ensure compliance with international trade regulations, customs requirements, and shipping line policies. - Maintain accurate records and ensure timely updating of internal ERP systems. 3. Customer Service - Act as a key point of contact for major clients and handle escalations effectively. - Ensure high service levels and maintain strong relationships with customers, and partners. - Liaise with overseas offices, carriers, and vendors for efficient cargo movement. - Provide shipment updates and ensure proactive communication. 4. Team Leadership - Lead, mentor, and supervise the sea export operations team. - Allocate workload, monitor productivity, and ensure team KPIs are met. - Conduct training sessions to enhance team capabilities and compliance awareness. - Foster a performance-driven and customer-focused culture. 5. Vendor & Carrier Management - Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation. - Negotiate operational arrangements and escalate capacity constraints. - Monitor carrier performance and maintain strong vendor relationships. 6. Performance & Reporting - Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality. - Prepare operational reports for management review. - Identify process improvements to enhance efficiency and reduce costs. 7. Risk & Problem Management - Identify operational risks and implement corrective and preventive actions. - Handle shipment discrepancies, claims, and disputes. - Ensure adherence to company policies, safety, and quality standards.

• Business Degree in Logistics, Supply Chain Management, Business Administration, or related field. • Diploma in Logistics and Distribution. • Minimum 5 years of experience in sea export freight forwarding/logistics • At least 2–3 years in a supervisory or team lead role. • Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation
Niveau d'études min. requis : Licence ou équivalent

2026-9853 - Track and Trace Officer M/F

Tue, 05 May 2026 07:50:19 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
oEnsuring strict compliance with company regulations by drivers. Identifying on-road exceptions and taking immediate remedial action. Coordinating and responding to emergency situations. oTrack vehicle by GPS system: Connect on the IVMS daily to get the truck position of each transporter (MSA, on the route, at the site, coming back empty) oSubmit daily, weekly, and comprehensive monthly reports to the supervisor on vehicle movements and problems: •Daily 09:00 am report of truck situation per transporter to Mombasa team •Truck in rotation •Transit time •Performance per truck/rotation per truck •Mileage covered •Alerts (speed, night driving) o Monitoring truck driver performance (50-plus vehicles): daily violations report to QHSE Bollore and transporters. o Ensuring strict compliance with company regulations by drivers; Sharing daily violation reports to Bollore and transporter. Keeping a weekly, and monthly tracking of all these violations per truck and per transporter. o Report daily transport and loading forecasts from the Mombasa team and consolidate all information into the tracking report (contact with transporter and Mombasa) o Share the daily tracking report with the client. o Alert the client for all convoys approaching the site + update of ETA (this must be done 2 times per day = 2 communications to the client per day) o Be in touch with the convoy leader to ensure convoy management rules are respected o Compare the transporter tracking vs IVMS (with respect to convoy distance + contact transporter in case of distance or gap created on the road) o Prepare the TSO based on tracking documentation and participate in the transporter invoice approval process. o Identifying on-road exceptions and taking immediate remedial action.

REQUIRED SKILLS • Excellent knowledge of Microsoft Office Packages • Good communication skills (verbal & written) • Flexibility MINIMUM EDUCATION REQUIREMENTS • A minimum of 1-2 years' experience in a similar role in a busy environment. • Certificate in Logistics • A minimum of a bachelor's degree in information systems or any other relevant discipline. • Certificate in Microsoft Office packages
Niveau d'études min. requis : Licence ou équivalent

2026-9828 - Customer Operations Manager H/F

Wed, 29 Apr 2026 16:32:27 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
Le Customer Operations Manager pilote les activités de transit et de logistique de son portefeuille clients. Il supervise l'exécution des opérations, garantit la qualité de service, le respect des délais et des engagements financiers, et assure une communication fluide et professionnelle avec les clients, tout en manageant son équipe (N-1). Vos responsabilités principales Management des équipes Définir les objectifs de qualité de service en cohérence avec les directives du N+1 Informer les équipes sur la stratégie et les évolutions de l'entreprise Évaluer la performance des collaborateurs et développer leurs compétences Mettre en œuvre les procédures de passation en cas de changement Appliquer les programmes d'intégration, de formation et de gestion des absences Maintenir un climat de travail structuré, collaboratif et orienté résultats Animation de la relation client opérationnelle Réceptionner et analyser les instructions de transit des clients Coordonner les nouveaux dossiers avec la Direction Commerciale et les Solutions Logistiques Requérir et vérifier la documentation et les instructions clients Suivre l'avancement des dossiers et transmettre les rapports convenus Alerter les clients en cas de risques ou incidents opérationnels Assister le service recouvrement sur les dossiers de créances client Pilotage du traitement des dossiers Garantir l'application des procédures opérationnelles standards (SOPs) Répartir les dossiers entre les File Operators Valider l'ouverture des dossiers (et escalader les sujets crédit au N+1) Contrôler le respect des étapes, délais, saisies et documentations Assister les équipes en cas de problématique opérationnelle Assurer l'archivage physique et électronique hebdomadaire Mettre en œuvre des actions d'amélioration continue (process, outils, ressources) Contrôler la qualité de formalisation et de documentation des dossiers Suivi de la rentabilité et des débours Maîtriser les cotations et contrats liés aux opérations clients Sélectionner les moyens opératoires adaptés, dans le cadre de la cotation validée Valider les factures fournisseurs et leur affectation aux dossiers Valider les assignés et pièces justificatives soumises Contrôler les débours par dossier Alerter le N+1 en cas d'écart entre cotation et réalité opérationnelle Reporting & conformité Alerter le management en cas de problème opérationnel significatif Reporter toute information pertinente liée à l'activité ou à l'environnement Identifier et remonter tout dysfonctionnement opérationnel Signaler tout obstacle impactant la performance Respecter strictement les procédures internes, HSE et règles de sécurité Contribuer à l'amélioration continue et à la prévention des risques

BAC +3 / +4 en Transport, Logistique ou diplôme équivalent Minimum 5 ans d'expérience en transit/logistique ou activité similaire Bonne connaissance du management d'équipes et de projets Bonne maîtrise de Microsoft Office Excellent usage des outils et moyens de communication Excellentes capacités rédactionnelles et orales Sens aigu de l'organisation et rigueur Dynamisme et leadership naturel Fort esprit d'équipe Capacité de prise d'initiative et orientation solutions Respect des délais courts et capacité à travailler sous pression Capacité à mobiliser et fédérer une équipe autour d'objectifs communs
Niveau d'études min. requis : Licence ou équivalent

2026-9831 - File Operator H/F

Wed, 29 Apr 2026 16:31:51 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Le File Operator est propriétaire du dossier, de l'ouverture à l'archivage. Il assure le traitement opérationnel complet des dossiers transit et logistiques, en respectant les procédures internes, les exigences clients, les délais, les engagements financiers et les normes QSE, tout en mobilisant les ressources nécessaires à chaque étape du processus. Principales missions Gestion et suivi des dossiers Veiller au respect des KPI contractuels avec les clients et intervenants et alerter le N+1 en cas de risque Réceptionner les pré‑alertes et créer les dossiers dans l'outil métier après réception des instructions S'assurer du respect des procédures spécifiques (E&E, création dossiers) Vérifier l'existence d'un accord tarifaire valide (cotation ou contrat) Contrôler, collecter et compléter la documentation obligatoire :Ordre de transit B/L. Facture commerciale Packing List ECTN DPI / CAF AC / AI, etc. Positionner et classer correctement la documentation physique et électronique Scanner l'ensemble des documents via EDOC avant transmission Pilotage opérationnel du dossier Suivre en temps réel le statut de traitement de chaque dossier Animer le processus de traitement de bout en bout Sensibiliser les parties prenantes aux procédures d'importation du pays Organiser : Les enlèvements et transports (Door‑to‑Door) Les inspections à l'origine si demandées par le client Les échanges documentaires avec les agents d'armateurs Suivre l'obtention des exonérations dans les délais Coordonner la transmission des dossiers au Bond Manager Coordonner la mise en paiement des factures portuaires et compagnies Organiser les livraisons, informer le client et collecter les preuves de livraison Coordonner le retour des conteneurs vides aux ports Facturation, débours et contrôle Organiser la facturation d'intervention et soumettre les dossiers au N+1 pour validation Contrôler les factures fournisseurs par rapport aux estimations prévues dans la cotation Affecter chaque facture fournisseur à son dossier d'allocation Soumettre les factures en contrôle au N+1 Alerter en cas d'écart significatif entre débours réels et estimation initiale Contrôler l'exhaustivité et la qualité des pièces jointes aux factures client Communication & qualité Informer quotidiennement les clients de l'avancement des dossiers (rapports standards ou spécifiques) Contrôler en permanence la qualité, la cohérence et l'exhaustivité des dossiers physiques et électroniques Garantir la conformité avec ce qui a été validé par le client dans la cotation Activités spécifiques Apporter un appui opérationnel à l'équipe en cas de besoin Participer activement aux réunions quotidiennes d'exploitation organisées par les COM

BAC +3 en Transport Logistique ou Transit Douane Minimum 2 ans d'expérience en transit/logistique ou dans une activité similaire Bonne maîtrise de Microsoft Office Bonne utilisation des outils et moyens de communication Excellentes capacités de communication orale et écrite Comportements professionnels attendus Organisation et rigueur Dynamisme et réactivité Excellent esprit d'équipe Capacité de prise d'initiative Orientation solutions Respect des échéances courtes Capacité à travailler sous pression Bonne anticipation des risques opérationnels Capacité à contribuer à l'atteinte d'objectifs communs
Niveau d'études min. requis : Licence ou équivalent

2026-9818 - Documentation Officer-Apprentice

Thu, 23 Apr 2026 15:19:56 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : STAGE
Description du poste :
OBJECTIVE: To review, process, and file documentation as well as manage the smooth running of all documentation operations during the project and provide document control support such as record management, revision control and routing document template updates. In addition, handling of document access intaking and archiving responsibilities. KEY RESPONSIBILITIES o Propose optimization, rationalisations, and synergies to avoid duplications in documentation and reporting systems. o Daily updates of company reporting files o Weekly reporting meetings with clients on documentation and delivery status o Compiling customs and shipping documents for and sending them for client's validation o Uploading of customs and shipping documents to clients SharePoint o Maintain on periodic basis either daily, weekly, or monthly reports as directed reflecting the highlights of the period/ progress report: main meetings held, main milestones reached, main decisions taken, and main problems solved o Checking documents for accuracy and compliance o Ensure that all documents are relevant and up to date and issued in line with the Correspondence and Communications Procedure o Develop and maintain a Master Document Register containing all documents that are to be used during the project o Controlling the flow of documents in and out of the department o Updating and maintaining document management systems and physical records o Maintaining the security of confidential documents o Contribute to ongoing process improvements with focus on document accuracy, efficiency, and regulatory risk mitigation o Develop and maintain an up-to-date PFI Register that should be available at anytime o Participate to all safety training as required o Adhere to all HSE requirements of the project

QUALIFICATIONS Education Bachelor's degree in business administration, library management, or record management Professional Training o Knowledge and usage of electronic documentation management systems Experience o Knowledge of electronic document management systems like SharePoint, DocuWare Cloud, Rubex etc. o Up to date knowledge with document management processes o Experience in documentation management in projects Skills o Excellent communication and Interpersonal skills o An excellent grasp of Microsoft Office programs o Excellent report writing and analytical skills o Detail-focused document organizing abilities o Familiarity with the relevant regulations regarding document keeping and handling o Team player o Able to proactively manage database changes using software management systems o Time-oriented approach to handling queries and tasks o Strong organizational skills o Ability to follow-up o Accuracy and a detail-oriented mindset
Niveau d'études min. requis : Licence ou équivalent

2026-9727 - Customer Service Officer (Imports)- Apprenticeship M/F

Tue, 21 Apr 2026 06:34:07 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : STAGE
Description du poste :
The Customer Service Apprentice supports the end-to-end processing of operational files by creating, updating and tracking shipments in the business software while ensuring all required documentation is complete and accurate. They coordinate actions across internal teams and stakeholders in line with SOPs, following up on customs, transport and delivery processes under supervision. The role also includes basic financial and documentation checks, with escalation of discrepancies and operational issues to management.

Recent graduates (Diploma or Bachelor's) Individuals at the start of their careers seeking hands-on experience Individuals passionate about logistics and operations
Niveau d'études min. requis : Licence ou équivalent

2026-9791 - Responsable développement offre PME – WEGOAFRICA H/F

Mon, 20 Apr 2026 12:17:24 Z

Fonction : COMMERCIAL & MARKETING/MANAGEMENT COMMERCIAL & MARKETING
Type de contrat : CDI
Description du poste :
AGL recherche un leader transverse en mesure d'aligner pays, métiers et écosystème digital autour d'une roadmap unifiée et opérationnelle dédiée aux offres PME — WeGoAfrica, e commerce — avec pour objectifs le déploiement d'une feuille de route consolidée dans les quatre pays pilotes, l'accélération de la croissance de WeGoAfrica, l'adoption renforcée des fonctionnalités digitales clés, l'amélioration durable des principaux indicateurs opérationnels et l'installation d'une gouvernance pérenne MISSIONS & RESPONSABILITES Stratégie et développement de l'offre PME • Définir et décliner la stratégie de développement des offres PME : o Offre WeGoAfrica dédiée aux PME africaines (C&F, groupage import/export, entreposage, chaîne du froid, …). o Solutions e commerce et services associés (notamment en Côte d'Ivoire dans un premier temps). • Affiner le positionnement des offres dans l'écosystème digital et logistique AGL. Roadmap & coordination transverse • Construire et maintenir une roadmap unique des initiatives PME / innovation, partagée et adoptée par : o les pays pilotes dans un premier temps (Kenya, Côte d'Ivoire, Sénégal, Afrique du Sud, …), puis l'ensemble du réseau africain. o les fonctions clés : opérations (transit, entreposage, transport), IT, finance, marketing, sales & sales performance. o Les partenaires (Safe Trade, Start-up) • Assurer la priorisation des chantiers (MVP, pays pilotes, quick wins vs. Investissements de long terme). • Organiser et animer les instances de coordination : comités de pilotage, points opérationnels, synchronisation avec les sponsors pays/métiers. Gouvernance projet & alignement multi-pays • Mettre en place une gouvernance projet claire : rituels, indicateurs, modes de décision, gestion des arbitrages. • Harmoniser les initiatives locales à partir d'un cadre stratégique commun o Groupage import / export, o Entreposage partagé o Besoins de chaîne du froid, o Digitalisation (WhatsApp, tracking, self-care), o Tarification et modèles adaptés PME. • Faciliter le partage de bonnes pratiques et les retours d'expérience entre pays pilotes. Pilotage des plateformes et produits digitaux • Coconstruire avec les départements marketing, IT & Innovation, la vision digitale de l'offre (Formulaire, back-office, portail clients Live, modules e commerce…). • Définir les fonctionnalités clés en lien avec : o Les usages PME (WhatsApp, mobile money, adoption digitale progressive), o Les besoins opérationnels logistiques (tracking, réservation, gestion de flux, self-service). o Le suivi et la performance commerciale (CRM Comone) • En lien avec le Marketing, veiller à la cohérence UX/UI, à la scalabilité et à la sécurité des solutions. • Contribuer aux lancements produits (kits marketing, formation des équipes

• Bac +5 (école de commerce, d'ingénieur, université) ou équivalent. • 7 à 10 ans d'expérience dans l'un ou plusieurs de ces domaines : o Gestion de projets / programmes transverses, o Développement d'offres ou de produits (digital, services, logistique, e commerce), o Consulting en stratégie / transformation, idéalement sur des sujets PME ou marchés africains. o Une expérience dans la logistique, le transport ou les solutions digitales B2B est un vrai plus. o Anglais courant.
Niveau d'études min. requis : Master ou equivalent

2026-9779 - WORKSHOP MANAGER M/F

Thu, 16 Apr 2026 13:27:22 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
KEY RESPONSIBILITIES • Oversee and coordinate all day-to-day workshop administrative operations, including procurement, inventory management and control, job planning, and preventive maintenance scheduling. • Lead daily workshop coordination meetings with the Workshop Administrator and Foremen to plan activities, monitor progress, identify operational challenges, and implement timely corrective actions. • Supervise and ensure effective utilization of workshop management systems (MAXIMO and/or other approved systems), ensuring accurate and timely data entry and system integrity. • Conduct regular stock counts (minimum quarterly) in collaboration with the Finance Department; reconcile physical inventory against system records, analyse variances, and implement corrective action plans with documented justifications. • Manage the procurement of spare parts, tyres, oils, and lubricants, including full responsibility for international procurement, ensuring cost effectiveness and adherence to quality standards. • Ensure proper control, monitoring, and accountability of all Local Purchase Order (LPO) books issued to the workshop in accordance with company policies. • Manage and control the workshop petty cash float in line with approved financial procedures and internal control requirements. • Establish and maintain regular benchmarking exercises to evaluate spare part pricing and supplier competitiveness. • Identify, evaluate, and appoint vendors through a compliant and transparent process, and negotiate competitive pricing and favourable credit terms to the company's advantage. • Prepare and submit accurate weekly, monthly, and quarterly operational and performance reports in line with management requirements. • Serve as the designated Super User for workshop management systems, providing oversight, system governance, and user support as required. • Assist in preparing and reviewing Standard Operating Procedures (SOPs) aimed at strengthening workshop controls and security measures, reducing operational costs, and improving workflow efficiency. • Assist in monitoring, analysing, and reporting discrepancies or anomalies, including but not limited to cost per unit, spare parts pricing, and usage variances. • Apply sound mechanical knowledge of machines and equipment to support workshop operations. • Ensure proper handling, storage, and control of spare parts. • Effectively delegate tasks and follow through to completion to ensure operational efficiency. • Maintain high standards of housekeeping and ensure compliance with workshop Quality, Health, Safety, and Environment (QHSE) standards. • Perform any other duties as may be assigned by management in line with the role.

• Minimum of 5 years' experience in administration, workshop, automotive, or a similar industry. • Training in Engineering or Mechanical disciplines is preferred. • Computer literate with working knowledge of standard office applications. • Proficient in written and spoken English. • Ability to work independently with minimal supervision. • Proven ability to manage and supervise a team. • Strong communication and report writing skills. • Natural leadership ability. • Strong decision making skills. • Team player with the ability to collaborate across functions. • Resilient and able to perform effectively under pressure. • Highly organized with strong planning skills. • Open minded and adaptable to change. • Strong administrative and follow up skills. • Ability to motivate and drive a team toward common objectives. • Proven record of supervising and developing team members. • Knowledge of URA Customs procedures. • Good understanding of Electro Hydraulic Systems. • Strong computer skills, particularly in Microsoft Excel, Word, and SPSS. • Experience using Fleet Management Systems (Telematix preferred). • Minimum of 5 years' experience managing a fleet of more than 20 trucks.
Niveau d'études min. requis : Licence ou équivalent

2026-9758 - Finance Apprentice

Tue, 14 Apr 2026 05:23:57 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
Key Responsibilities Accounts Payable Check invoices against PO and supporting documents Ensure proper coding in SAP GL cost center Follow up on pending approvals target less than 2 days Track and resolve blocked or rejected invoices Maintain accurate supplier documentation Accounts Receivable Support customer invoicing system alignment between operations and SAP Ensure EFRIS compliance TIN FDN Follow up on cash customers before invoicing Assist in customer reconciliations SOA vs SAP Identify and flag billing discrepancies Reporting Support preparation of monthly financial reports Assist in variance analysis budget vs actual Extract clean and validate data from SAP Ensure consistency between financial and operational data General Accounting and Taxes Support monthly closing activities accruals prepayments Assist in account reconciliations Ensure all entries are properly documented and supported SAP and Internal Controls Ensure accurate data entry and integrity in SAP Support data cleaning migration and validation Support implementation and monitoring of internal accounting controls Sapin 2 framework Ensure all transactions are traceable justified and approved Maintain proper audit trail and supporting documentation Assist in control testing and gap remediation Contribute to risk identification and escalation Ensure compliance with anti corruption and internal control procedures

· Degree in Accounting / Finance / Business · Strong Excel skills · High attention to detail · Organized and reliable · Proactive and willing to learn · Comfortable working with systems (ERP environment)
Niveau d'études min. requis : Licence ou équivalent

2026-9750 - CONDUCTEUR G'ENGINS

Fri, 10 Apr 2026 11:51:15 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
1. MISSIONS: Le Conducteur d'Engins est chargé de manipuler et de déplacer des charges, ou des marchandises à l'aide d'engins spécifiques tels que des chariots élévateurs, des transpalettes, des grues… Il a également pour obligation de participer activement à la démarche Qualité, Hygiène, Sécurité et Environnement (QHSE) du Groupe, et de se conformer aux règles et procédures en vigueur dans l'exécution des tâches, notamment une application stricte des dispositions du code de bonne conduite. Ledit code étant transmis à chaque salarié. 2. RESPONSABILITES: • Contrôler l'état de fonctionnement de l'engin ; • Positionner l'engin en fonction des manœuvres ; • Réaliser les opérations de levage et de déplacement des charges selon les indications des équipes au sol ; • Sécuriser l'engin de manutention et les équipements ; • Réaliser la maintenance de premier niveau des machines et équipements ; • Il effectue toute tâche connexe à la demande de la hiérarchie.

3. PROFIL: • Avoir un niveau d'étude secondaire ; • Être titulaire d'un permis de conduire toutes catégories ; • Avoir un Certificat d'acuité visuelle ; • Connaissance de la réglementation du transport de personnes ; • Maitrise des règles de sécurité des produits Chargé ; • Connaissance de l'environnement géographique ; • Eléments de base en mécanique automobile.
Niveau d'études min. requis : Sans-diplôme

2026-9734 - Agent Compte d'Escale H/F

Wed, 08 Apr 2026 16:14:53 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : CDD
Description du poste :
 Faire la demande, auprès du département de la comptabilité, d'ouverture de compte client armateur.  Créer le chantier navire au sein du logiciel Shipping. Effectuer l'ouverture et assurer la gestion des dossiers (comptes d'escale) de chaque navire.  Renseigner et effectuer le suivi du fichier « Suivi compte d'escale navire final ». Informer le département comptabilité sur la nature des avis de débit et de crédit reçus.  Se tenir informé de l'exécution des opérations de chaque navire (arrivée, accostage, opérations, départ).  Collecter, dès le départ des navires, les factures de débours auprès des autorités portuaires et fournisseurs pour chaque escale.  Établir, envoyer et assurer le suivi des lettres de réclamation destinées aux autorités portuaires et fournisseurs en cas de factures incorrectes.  Identifier les moyens de paiement et les comptes à débiter (affréteur, armateur, owner, etc.) pour chaque escale navire.  Renseigner les factures de débours et prestations dans le logiciel Shipping pour la facturation finale.  Établir les factures pro forma de chaque compte d'escale et les soumettre au Directeur Shipping pour vérification et validation.  Effectuer le contrôle des débours de chaque navire en collaboration avec le Crédit Manager et faire valider par le Directeur Shipping avant envoi à l'armateur. Veiller à la bonne refacturation des débours sur les factures de consignation et de manutention, et contrôler la balance débours avec le Crédit Manager pour les postes concernés (ex. : RSM) pour chaque dossier.  Effectuer périodiquement l'analyse et le contrôle des comptes débours avec le Crédit Manager.  Envoyer le(s) compte(s) d'escale(s) final(aux) validé(s) au donneur d'ordre dans le respect des délais contractuels.  Traiter les demandes d'explication, réclamations et contestations des armateurs relatives aux comptes d'escale finaux.  Assurer le suivi du paiement ou du remboursement auprès du donneur d'ordre pour chaque compte d'escale après envoi.  Assurer le recouvrement en relançant les armateurs sur le solde antérieur de leur balance.  Effectuer et assurer le suivi de l'archivage des dossiers (comptes d'escale) selon les périodes définies par le Shipping Manager.  Suivre les travaux de clôture mensuelle avec le Directeur Shipping. Exécuter toute autre tâche assignée par le supérieur hiérarchique afin d'assurer le bon fonctionnement du service.

• Bac +2 minimum en Comptabilité, Gestion ou domaine similaire • Expérience professionnelle de 2 ans minimum à un poste similaire (documentation, facturation, comptes d'escale, shipping) • Bonne maîtrise des principes comptables, de la facturation et du suivi des comptes clients • Aisance avec les logiciels métiers Shipping et les outils bureautiques • Connaissance de l'environnement maritime / portuaire appréciée • Compétences & qualités • Rigueur, organisation et sens du détail • Réactivité, dynamisme et capacité à travailler sous pression • Bon relationnel et esprit d'équipe
Niveau d'études min. requis : Licence ou équivalent

2026-9731 - Commercial Pricing Officer-Apprenticeship M/F

Tue, 07 Apr 2026 11:57:33 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : STAGE
Description du poste :
The Commercial Pricing Officer develops, analyzes and maintains competitive pricing for logistics services, ensuring alignment with market conditions, company strategy and profitability targets. They prepare quotations, evaluate costs from suppliers and internal operations, and support the sales and operations teams with accurate pricing solutions for client proposals. Additionally, they monitor margins, update pricing models and provide insights to management to support commercial decision-making and business growth.

Recent graduates (Diploma or Bachelor's) Individuals at the start of their careers seeking hands-on experience Individuals passionate about logistics and operations
Niveau d'études min. requis : Licence ou équivalent

2026-9729 - Receptionist- Apprenticeship

Tue, 07 Apr 2026 11:53:02 Z

Fonction : FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type de contrat : STAGE
Description du poste :
Manage front desk operations by welcoming visitors, handling incoming calls and emails, and directing inquiries to the appropriate departments in a professional and timely manner. They support administrative tasks such as scheduling, filing, and maintaining records while ensuring smooth day-to-day office coordination. Additionally, they uphold a professional office environment, assist with basic client communication, and provide general administrative support to management and staff.

Recent graduates (Diploma or Bachelor's) Individuals at the start of their careers seeking hands-on experience Individuals passionate about logistics and operations
Niveau d'études min. requis : Licence ou équivalent