Export RSS des offres - Seulement les offres à la une : Non / Métier : RESSOURCES HUMAINES / Profil : SYSTEMES D'INFORMATION-->EXPERTISE SOLUTION, JURIDIQUE, FISCALITE & ASSURANCES-->MANAGEMENT JURIDIQUE, FISCALITE & ASSURANCES

2026-9830 - HR Social Control & Reporting Specialist KSSC

Tue, 30 Jun 2026 09:35:43 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION The HR Social Control & Reporting Specialist is responsible for ensuring the quality, reliability, and consistency of HR data across the various systems and entities within the Group. The role plays a key part in consolidating workforce data, producing HR reports and dashboards, and monitoring the billing processes related to employee benefits (healthcare, insurance, retirement). The position also actively contributes to processing automation and the continuous improvement of reporting tools and methodologies within the shared service center. KEY RESPONSIBILITIES 1. HR Data Quality & Governance • Ensure the quality, completeness, and consistency of HR data across all systems used by different countries (A ‘Community, Enablon, SESAME). • Define and align with local HR teams on data standards, management rules, and expected quality levels. • Implement regular data reliability checks and monitor data discrepancies. • Act as the HR data reference point for entities and internal stakeholders. 2. Workforce Data Consolidation • Centralize and consolidate all HR and workforce data from various Group entities. • Produce consolidated social/workforce reports on a monthly, quarterly, and annual basis. • Analyse key HR indicators (headcount, employee movements, absenteeism, Labor costs, benefits, etc.). • Provide reliable insights and metrics to support HR and management decision-making. 3. Reporting & Dashboards • Design, produce, and maintain standard and ad hoc HR reports for various HR processes within the AGL Group. • Develop dashboards and KPIs using: o Advanced Excel o Power BI • Ensure clarity, reliability, and automation of reporting wherever possible. • Address reporting needs from Group HR, Finance teams, and local HR teams. 4. Employee Benefits Control & Billing • Review and validate billing processes related to: o healthcare coverage, o insurance/protection schemes, o pension/retirement plans. • Reconcile invoices with HR data and existing contracts. • Identify discrepancies, analyse root causes, and coordinate corrections with relevant teams and providers. 5. Continuous Improvement & Automation • Contribute to the standardization and optimization of HR social control and reporting processes within the SSC. • Participate in data consolidation and process automation projects. • Develop solutions to improve productivity and reporting reliability (Power BI, Excel automation, data flows). • Proactively suggest improvements to tools, processes, and controls. 6. Stakeholder Coordination & Support • Work closely with local HR teams, Finance, and external providers. • Support and train users on reporting tools and HR data interpretation. • Participate in HR transformation projects (tools, reporting, data).

Technical Skills • Strong experience in social control, HR reporting, or HR data analysis • Advanced Excel expertise (Power Query, pivot tables, complex formulas) • Strong proficiency in Power BI (data modelling, DAX, dashboards) • Good understanding of HR processes and employee benefits • Experience in data consolidation and process automation is highly valued Behavioural Skills • Strong analytical mindset and attention to detail • High level of accuracy, reliability, and confidentiality • Ability to work in an international, multi-country environment • Autonomous, well-organized, and results-oriented • Strong interpersonal skills and ability to work cross-functionally Education & Experience • Master's degree (Bac +5) in Human Resources, Finance, Controlling, Data Analytics, or equivalent • Minimum 3 to 5 years of experience in a similar role • Experience in a Shared Services Centre (SSC) or international environment is a plus Languages • Fluent English required • Proficiency in French and/or other languages is a plus
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9792 - Head of HRIS Service Center KSSC

Tue, 30 Jun 2026 09:27:19 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
To Manage the operational, functional, and technical supervision of HRIS support. Lead level 1 and 2 support teams, ensure the stability, performance, and scalability of the HRIS system, and guarantee a high level of service to HR and operational users. While ensuring strategic coordination between IT, HR, and vendors, ensure consistency between HR/Payroll processes, the HRIS solution, and the Group's HR digital strategy. HRIS Service Center Management Key Responsibilities • Define the HRIS support strategy, service objectives, and key performance indicators (SLAs, resolution rate, user satisfaction, etc.) • Supervise and coordinate level 1 and 2 teams, organized by functional domains (Core HR, Talent, Payroll, Data, Integrations…) • Develop the service operating model: procedures, tracking tools, prioritization, and escalation organization • Ensure a consistent level of service across all group entities Team Management and Skills Development • Manage, lead, and develop the skills of support teams (technicians, consultants, administrators…) • Promote a culture of internal customer service, operational excellence, and collaboration between support levels • Identify recruitment, training, and HRIS certification needs • Organize cross-functional collaboration between support, projects, and ongoing maintenance Functional and Technical Supervision of the HRIS • Ensure with the vendor the availability and reliability of the HRIS system and its modules • Manage complex escalations (critical incidents, cross-functional issues) • Oversee access security, role management, and GDPR compliance • Coordinate functional or technical updates with vendors and IT Continuous Improvement and Innovation • Identify incident trends and lead continuous improvement plans for the system in coordination with the vendor • Develop the knowledge base and self-service tools to reduce support workload • Propose optimization opportunities for HR processes through the use of the HRIS • Contribute to the HRIS evolution roadmap in collaboration with project teams and HR leadership The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Governance, Reporting, and External Relations • Ensure regular reporting to the HR and IT executive committee on Service Center performance • Manage relationships with vendors, integrators, and external partners • Participate in defining the overall HRIS governance (roadmap, budgets, priorities) • Manage the HRIS Service Center budget

KEY REQUIREMENTS Minimum of 8 to 10 years of experience in HRIS project management or operations Including at least 3 to 5 years in a support team management role Proficiency in one or more HRIS systems (HR Access, Workday, SAP SuccessFactors, Oracle HCM, Talentsoft, etc.) Proven experience managing a Service Center or HRIS center of expertise Experience working in a multi-site and multi-country environment Strong and continuous focus on customer satisfaction KEY SKILLS Strategic vision in HRIS and HR/Payroll processes Strong understanding of the HRIS ecosystem In-depth knowledge of HR/Payroll functions Strong understanding of integration and system update challenges Proven experience in HRIS project management, including T&A (Time & Attendance) Mastery of support performance indicators (SLAs, resolution rate, backlog tracking) Ability to manage outsourcing service contracts and application maintenance (TMA) contracts Ability to audit an organization and challenge change requests Cross-functional management and organizational agility Strong change management skills and user support capabilities Excellent communication with Group support functions and local/regional management Excellent verbal and written communication skills Strong proficiency in office tools (PowerPoint, Word, Excel) KEY COMPETENCIES Collaborative leadership and empathy Strong customer and results orientation Strong analytical skills Ability to prioritize and manage stress effectively Interest in optimization and simplification Tenacity Proactivity Ability to propose solutions and improvements Strong sense of customer service and attention to detail Strong organizational skills and rigor Adaptability Analytical and synthesis mindset
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Professionnel

2026-9855 - Recruitment Officer M/F

Tue, 30 Jun 2026 09:25:53 Z

Fonction : RESSOURCES HUMAINES/TALENT MANAGEMENT
Type de contrat : CDI
Description du poste :
CONTEXT The AGL Expertise Center, based in Kigali, supports Africa Global Logistics entities by delivering standard and high-quality recruitment services. The role reports to the Recruitment Manager. Key responsibilities As a Recruiter, you will contribute to the full recruitment cycle, ensuring a smooth, professional, and efficient candidate experience. You will focus on reliable execution, structured candidate assessment, and accurate data management, while applying defined recruitment processes and service standards. This role is ideal for a recruiter who enjoys operational excellence, working in a structured environment, and contributing to large scale recruitment activities with international exposure. Job Description • You execute recruitment activities throughout the full recruitment cycle, from application management to selection support, in line with validated job requirements and recruitment guidelines. • You perform CV screening for all profiles, using predefined selection criteria, and prepare clear, structured screening summaries. • You conduct prequalification calls to assess candidate motivation, skills alignment, availability, and mobility, and document outcomes accurately in the ATS. • You manage candidate records throughout the recruitment process, ensuring timely follow up, accurate status updates, and professional communication with candidates. • You support end to end recruitment execution when required, including interview scheduling, coordination with stakeholders, and process tracking within agreed timelines. • You ensure the accuracy and consistency of recruitment data and contribute to reliable recruitment reporting. • You apply recruitment processes consistently and escalate issues or risks when identified. • You support recruitment delivery for KSSC client entities, ensuring responsive, high-quality execution aligned with service standards and business needs. • You organize and deliver practical recruitment workshops for the recruiter community, sharing tools, methods, and best practices to improve execution quality and process consistency. • You design and facilitate professional development workshops, including ATS training sessions, strengthen recruiter capabilities, ensure consistent system usage, and promote best recruitment practices across The AGL Expertise Center.

KEY REQUIREMENTS • You hold a bachelor's or master's degree in human resources, Business Administration, or a related field. • You have at least 3 years of confirmed experience in recruitment operations, or talent acquisition support, with hands on experience in recruitment coordination. • You are comfortable working in an international environment and applying defined processes and standards. • Experience in an international or multi country context is a plus. • You are confident using an Applicant Tracking System (ATS), and you are meticulous. • You have strong organizational skills, clear professional communication, and a service oriented mindset. • You are fluent in English and French. Portuguese is a strong advantage.
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9856 - Senior Recruitment Officer M/F

Tue, 30 Jun 2026 09:25:11 Z

Fonction : RESSOURCES HUMAINES/TALENT MANAGEMENT
Type de contrat : CDI
Description du poste :
CONTEXT The AGL Expertise Center, based in Kigali, supports Africa Global Logistics entities by delivering standard and high-quality recruitment services. The Senior Recruiter operates in close partnership with HQ Recruitment, contributing to the deployment of group standards. He/She ensures high quality recruitment delivery across multiple countries. The role reports to the Recruitment Manager. Key Responsibilities You will be responsible for overseeing and delivering support services provided by the AGL Expertise Center to HQ and/or AGL entities. You are a recruitment partner for HR and hiring managers across our entities. The role demands effective coordination with recruiters, hiring managers, and external partners. Role Description 1- FULL CYCLE RECRUITMENT PROCESS The role ensures providing an End-to-end recruitment services end to end when required and ensures effective use of assessment tools for key roles. - Delivers the full recruitment cycle, covering recruitment planning, candidate screening, interviews, assessments, coordination, and process follow-up in A'Career Recruitment (our internal ATS). - Assess and qualify candidates using structured interviews and standardized criteria to deliver comparable shortlists across countries. - Ensuring alignment with hiring objectives and advising stakeholders on candidate suitability 2- AGENCY DATABASE MANAGEMENT The senior Recruiter manage the agency database system - Create and maintain an up to date and structured list of approved recruitment agencies - Track agency submissions, candidate ownership, and recruitment status in line with agreed processes and SLAs. - Ensure accurate documentation and traceability of agency activity to support operational follow up and reporting 3- TALENT POOL MANAGEMENT The Senior Recruiter supervises talent pool for strategic and recurring roles - Ensure that unsolicited candidates are correctly assessed, categorized, and integrated into relevant talent pool - Ensure high data quality in recruitment systems by checking job postings, candidate status, and process consistency. - Act as a quality checkpoint, identify risks or deviations in recruitment processes, and propose corrective actions. - Contribute to recruitment advisory support by sharing best practices with HR and recruitment stakeholders. 4- CANDIDATE MANAGEMENT PROCESS The Senior Recruiter supervises the candidate management process in our internal ATS - Ensure alignment with hiring objectives and advising stakeholders on candidate suitability. - Ensure candidate screening is performed against predefined and validated selection criteria. - Review and validate shortlists before submission to hiring managers 5- ASSESMENT The Senior Recruiter oversees the administration and interpretation of the Personality Assessment (SOSIE 2nd Generation) - Ensure internal assessment analyses are recruitment oriented and aligned with role requirements

KEY REQUIREMENTS • You hold a master's degree or equivalent in Human Resources, Business Administration, or a related discipline. • You have a minimum of 7 years' experience in recruitment or talent acquisition, with strong exposure to international or multi-country environments. • Experience in shared services or centralized recruitment models is a strong advantage. • You are comfortable working with senior HR and business stakeholders and influencing recruitment outcomes through credibility and expertise. • You demonstrate solid expertise in recruitment processes, candidate assessment methodologies, and the use of recruitment or personality assessment tools. • You are fluent in English and French and Portuguese.
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9826 - Human Resources Manager-KBL site

Mon, 22 Jun 2026 07:32:44 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : CDI
Description du poste :
The role exists to provide HR and administrative support to the KBL Warehouse team and will be based in KBL Ruaraka.Salary-Over Ksh.100,000 gross amount . Specific deliverables of the role will be to:- 1. Resource for all vacant positions in the KBL Warehouse team 2. Ensure all HR procedures are followed – Recruitment, Induction , separation, disciplinary, Salary Inputs, training , Appraisals etc 3. Monitor Staff Leaves to ensure that staff proceed on leave as scheduled and the leave liability for the team is aligned to the KPI. 4. Induct new staff on AGL and Client policies, procedures and regulations 5. Coordinate with the outsourced labour provider to ensure that staffing requests are serviced in line with business needs 6. Allocate staff and equipment according to the planning schedule 7. Verify Subcontracted Labor invoices and rates of pay as per utilization and attendance records 8. Monitor staff attendance in and out in a summary sheet to support invoicing 9. Handle disciplinary issues at the KBL site 10. Oversee day to day running of the HR & Admin desk-filing, response to staff queries in time, timely renewal of required certificates e.t.c 11. Prepare periodic reports-casual staff utilization, leave, absence from work, turnover, discipline, training e.t.c for the KBL team 12. Attend toolbox and works council meetings, take minutes and ensure follow up of action points to closure. 13. Prepare stationery requests for the KBL team. 14. Prepare weekly meals list for all staff & verify the same weekly to support invoicing 15. Follow up on creation & approval of new employees email & system account details 16. Monitor HR provider KPI and conduct periodic and documented review. 17. Ensure compliance with statutory & Company rules and regulations. 18. Ensure adherence to health and safety standards, rules, government regulations, Company policies and procedures

1.Degree in Human Resource Management or equivelent. 2.Knowledge of Labour laws 3. Full Member of IHRM 4. CHRP certification is a MUST 5. Flexibility to work in a day or night shift 6. Six (6) years experience in a busy Supply Chain /FMCG environment
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant

2026-10010 - STAGIAIRE FORMATION H/F

Thu, 18 Jun 2026 14:29:50 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : STAGE
Description du poste :
Assiste le responsable Formation dans l'accompagnement de ses tâches et missions : Back Office; Gestion administrative et Logistique. - Bonne maîtrise des outils bureautique (Excel et Word) - Organisation Logistique ; - Mise à jour tableaux ; - Classement et archivage ; - Rédaction des comptes rendus ; - Analyse des donées ; - Aisance relationnelle - Proactivité ; - Rigueur et sens de l'organisation ; - Dynamique ; Esprit d'analyse

Bac +3 ou Master 2 en Gestion administrative et RH
Niveau d'études min. requis : Licence ou équivalent

2026-9999 - STAFF CONTROLLER H/F

Tue, 16 Jun 2026 19:00:13 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : CDI
Description du poste :
• Sur la base de la commande des ressources J+1 émise par l'équipe planning, convoquer les équipes en respectant scrupuleusement le nombre par compétence demandée. • Procéder à l'appel en début du shift du personnel convoqué, et émettre un rapport sur le taux d'assiduité. • Assurer le remplacement des ressources manquantes. • Partager les effectifs commandés par shift, afin de préparer les besoins de la cantine. • Traiter et archiver tous les éléments liés aux justificatifs des absences autorisées ou de maladies. • Vérifier et Contrôler l'assiduité du personnel DEX quotidiennement via système Kelio : les absences, les repos médicaux et les congés annuels. • Organiser le repos des opérateurs pendant le shift et s'assurer du respect du temps alloué à chacun. • Assister le yard supervisor/controller pendant le shift, au cas où un employé ne se trouve pas à son poste de travail. • Assister le yard supervisor/controller pendant le shift change. • Sur la base de la commande des ressources J+1 émise par l'équipe planning, convoquer les équipes en respectant scrupuleusement le nombre par compétence demandée. • Procéder à l'appel en début du shift du personnel convoqué, et émettre un rapport sur le taux d'assiduité. • Assurer le remplacement des ressources manquantes. • Partager les effectifs commandés par shift, afin de préparer les besoins de la cantine. • Traiter et archiver tous les éléments liés aux justificatifs des absences autorisées ou de maladies. • Vérifier et Contrôler l'assiduité du personnel DEX quotidiennement via système Kelio : les absences, les repos médicaux et les congés annuels. • Organiser le repos des opérateurs pendant le shift et s'assurer du respect du temps alloué à chacun. • Assister le yard supervisor/controller pendant le shift, au cas où un employé ne se trouve pas à son poste de travail. • Assister le yard supervisor/controller pendant le shift change. • Traiter les requêtes envoyées par les responsables relatives aux demandes d'explication des employés. • Assurer le suivi des demandes d'explications émises, jusqu'à l'application de la sanction définitive. • Assurer le suivi des congés du personnel. • Travailler en étroite collaboration avec les RH en assurant le partage de toutes les informations relevant de leur ressort. • Planifier et assurer le suivi des visites médicales du personnel DEX. • S'assurer du fonctionnement des shuttles bus pendant le shift. • Suivre la délivrance des fiches d'autorisation de conduire. • Mettre à jour les cahiers de formations individuels. • Assurer toute autre tâche demandée par la hiérarchie.

• Avoir un Diplôme d'enseignement supérieur (BAC+4/5) en Informatique / Statistiques / comptabilité et finance/ Datascientist ou tout autre diplôme équivalent • Expérience dans la gestion du personnel : 2 ans minimum • Expérience avérée en traitement et analyse des données complexes d'au moins 1 an • Expérience Professionnelle cumulée 5 ans minimum • Bonne maitrise de MS Office (Word, Powerpoint, Outlook) et parfaite maitrise de Excel • Très bonne maitrise de Power BI • Maitrise des outils d'analyse de données et des bases de données • Très bonne maitrise de MS Office (Word, Excel, Powerpoint, Outlook) • Excellentes capacités d'organisation et de planification • Capacité à communiquer efficacement • Capacité à travailler sous pression • Forte capacité d'adaptation et d'apprentissage • Faire montre d'une bonne intégrité • Confidentialité et discrétion
Niveau d'études min. requis : Licence ou équivalent

2026-9661 - ASSISTANT SENIOR RECRUTEMENT H/F

Tue, 16 Jun 2026 15:41:00 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : CDD
Description du poste :
• Assurer la gestion opérationnelle et administrative des activités de recrutement ; • Coordonner l'ensemble du processus d'acquisition de talents, veiller à la qualité de l'expérience candidat et accompagner les managers dans leurs besoins de recrutement ; • Son rôle est clé dans l'optimisation des délais, la conformité des pratiques et l'amélioration continue des processus RH ; • Recueillir et formaliser les besoins en recrutement auprès des managers ; • Rédiger et faire publier les offres d'emploi via les canaux internes et externes ; • Effectuer le tri des candidatures et présélectionner les profils pertinents ; • Planifier les entretiens avec les managers et suivre les retours ; • Participer à l'évaluation des candidats selon les compétences techniques et comportementales ; • Assurer le suivi des candidatures et gérer les retours aux candidats ; • Mettre à jour les tableaux de bord de suivi des recrutements (KPI, délais, coûts…) ; • Préparer les dossiers administratifs liés aux embauches ; • Garantir la conformité des dossiers candidats ; • Participer à l'organisation d'événements RH : forums, sessions d'intégration, journées carrières ; • Assurer une interface efficace entre candidats, managers et équipe RH ; • Participer à l'intégration des nouveaux collaborateurs ; • Réaliser des analyses ponctuelles liées aux effectifs et prévisions de recrutement.

• Être de nationalité congolaise ; • Bac+3 en Ressources Humaines, Gestion ou équivalent ; • Justifier d'une expérience dans une entreprise multisites ou dans un environnement international est un atout ;
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
FRANÇAIS : Professionnel
Langue / Niveau :
ANGLAIS : Bilingue

2026-9981 - Human Resource Officer M/F

Sat, 13 Jun 2026 08:15:26 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : CDD
Description du poste :
Zalawi Haulage Limited is seeking an experienced and reliable Human Resource Officer to join our dynamic team. The successful candidate will be responsible for providing support to Management in employee relations, recruitment, employee management and the enforcing of HR policies and procedures. In addition, the successful candidate will Support the development and implementation of HR initiatives and systems. Providing counselling on policies and procedures.

Responsibilities General • Support the development and implementation of HR initiatives and systems to meet departmental objectives. • Supporting the HRBPs on key meetings as designated by the HR Manager. • Assist in recruitment and onboarding process for new hires. (Setting of interviews and conducting inductions for new hires). • Maintain a weekly tracker of all outstanding issues in respective departments and ensure the closure of action points with HRBPs. • Maintain active and inactive employee records. • Assist HRBPs in the management of disciplinary and driver grievance issues. • Participate in promotion and probation assessments to evaluate quality of hire. • Issuing all contract renewals for drivers and depot employees. • Filing of general correspondences and documentation relating to HR. • Assist in conducting of exit interviews and deactivating inactive employees from all Zalawi group communication systems i.e. WhatsApp group. • Maintain a register of current HR matters and compile monthly disciplinary statistics and outcomes. • Maintain GFE and GLA schedules • Assist on Operations team matters that involve HR (Sickness, leave, absentia) - Shared task • Ensure that all probationary reviews take place in line with employment laws and regulations • Preparing the forecast for contract renewals and new recruits for HR Manager check and Director's validation. • Maintain up-to-date records of all employees including personal details, job roles, and employment history. • Ensure all documentation is stored securely and in compliance with data protection regulations. • Organize physical and digital employee files systematically • Regularly audit files to ensure they are complete and up-to-date. Reporting and Housekeeping • Maintain up-to-date records of all employees including personal details, job roles, and employment history. • Ensure all documentation is stored securely and in compliance with data protection regulations. • Organize physical and digital employee files systematically. • Regularly audit files to ensure they are complete and up-to-date. Application Requirements • Full Grade 12 school certificate • Bachelor's degree in human resource management or its equivalent. • Good communication and interpersonal skills • 3 years experience in a similar environment
Niveau d'études min. requis : Licence ou équivalent

2026-9960 - Payroll Officer - SAREG M/F

Fri, 05 Jun 2026 11:47:13 Z

Fonction : RESSOURCES HUMAINES/COMPENSATION & BENEFITS
Type de contrat : CDI
Description du poste :
Job Purpose: The Payroll Officer is responsible for the accurate, compliant, and timeous end-to-end processing and administration of payroll across the Southern Africa region. The role is accountable for maintaining payroll integrity, statutory compliance, employee self-service (ESS) administration, leave management, reporting, reconciliations, and payroll-related system maintenance within Sage 300 People. The incumbent will serve as a key support function to HR Business Partners and business stakeholders by providing professional payroll support, resolving payroll-related queries, ensuring legislative compliance, and continuously identifying opportunities to improve payroll efficiency, accuracy, and internal controls. Key Responsibilities and Accountabilities: Payroll Administration and Processing • Execute full end-to-end payroll processing functions, including payroll capturing, imports, reconciliations, reporting, general ledger imports, and payroll validation controls. • Ensure accurate and timeous payroll processing in accordance with company policies, payroll calendars, statutory requirements, and applicable labour legislation. • Process and verify Net salary payments, ensuring all bank discrepancies and queries are resolved within agreed timelines. • Prepare and process payroll journals, general ledger reconciliations, and month-end payroll schedules. • Maintain accurate payroll records and ensure all supporting documentation is appropriately filed and readily accessible. • Ensure all employee movements, amendments, and new appointments are supported by fully approved SESAME documentation prior to payroll implementation. • Administer expatriate, local-plus, and regional payroll benefits and allowances where applicable. • Support payroll processing across multiple Southern African countries and provide operational flexibility to rotate into different country payrolls as required. Statutory Compliance and Reporting: • Ensure country compliance with applicable payroll legislation, statutory requirements, and internal governance standards. • Prepare, reconcile, and submit statutory returns accurately and within prescribed deadlines, including but not limited to: o EMP201 submissions o EMP501 reconciliations o UIF, SDL, PAYE, and COIDA requirements • Facilitate annual statutory reporting obligations where applicable. • Load and maintain employee information on relevant statutory online portals where required. • Maintain accurate audit schedules and provide monthly year-to-date payroll reports and supporting documentation for audit purposes. • Ensure proof of payment for all salary and statutory payments is obtained, validated, and saved in accordance with company controls and audit requirements.

Key Responsibilities and Accountabilities: Leave Administration and ESS Management • Administer and maintain employee leave profiles in accordance with approved leave policies and procedures. • Manage and maintain Employee Self-Service (ESS) profiles, access rights Systems, Controls, and Process Improvement • Maintain payroll structures, reporting lines, and position management on Sage 300 People in collaboration with HR and relevant stakeholders. • Continuously identify opportunities for payroll process improvements, automation, enhanced controls, and operational efficiencies. • Maintain and update Payroll Standard Operating Procedures (SOPs) in real time to ensure process accuracy and business continuity. • Ensure SharePoint access registers and payroll filing structures are accurately maintained and updated. • Ensure training guides and process documentation for complex payroll functions are created, maintained, and securely stored for contingency and business continuity purposes. Collaboration, Training, and Support • Communicate payroll deadlines and requirements to HR Business Partners and country stakeholders on a monthly basis. • Provide professional payroll support and guidance to HR management regarding earnings, deductions and contributions. • Ensure designated payroll successors (“Payroll Buddies”) are adequately cross trained to support operational continuity. • Participate in knowledge-sharing initiatives and provide internal payroll training where required. • Attend and complete all mandatory compliance and training requirements within prescribed timeframes. • Support ad hoc payroll, audit, HR, and finance-related projects and requests as required by the business. Minimum Qualifications and Experience: • Matric / Grade 12 (Compulsory). • Minimum of 5 years' payroll experience within a complex, high-volume payroll environment. • Minimum of 3 years' practical experience on Sage 300 People and ESS. • Advanced proficiency in: o Microsoft Excel o Microsoft Word o NBCRFLI Bargaining Council / Transnet Bargaining Council • Knowledge and exposure to payroll administration, legislation within African countries will be advantageous. Key Competencies and Skills: • Exceptional attention to detail and high levels of accuracy. • Strong analytical, numerical, and problem-solving capability. • Excellent organisational and administrative skills. • Ability to manage multiple priorities and meet strict deadlines in a high-pressure environment. • Strong interpersonal, communication, and stakeholder engagement skills. • High degree of integrity, professionalism, confidentiality, and discretion. • Proactive and solutions-driven approach to payroll process improvement and optimisation.
Niveau d'études min. requis : Licence ou équivalent

2026-9793 - HRIS Helpdesk Specialist KSSC

Tue, 02 Jun 2026 15:20:54 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Main Responsibilities: • Respond to user requests (internal “service care” tickets, phone calls in case of urgency) from HR 4YOU users (employees, managers, HR/Payroll functions) regarding simple functional queries • Diagnose and resolve Level 1 incidents (e.g., login issues, password resets, portal navigation problems) • Provide explanations and guidelines on the daily use of HR 4YOU (e.g., payslip consultation, leave requests, updating personal information, certificate requests, login procedures, etc.) • Record and document all requests and incidents in the internal ticketing system (Level 1), as well as for escalation (Level 2) • Perform initial qualification of requests requiring higher-level intervention • Contribute to updating the user support knowledge base • Participate in continuous improvement of the user experience through feedback collection • Contribute to technological monitoring (IT/HRIS watch) • Produce Level 1 KPIs • Identify and report data inconsistencies or anomalies • … • The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role Position Dimensions This role requires initial experience in payroll and HR administration (HR admin), post-payroll processes, and related tools (HRIS, time and attendance systems, and digitalization tools), as well as initial experience in a support function within an HRIS unit or HRIS service, along with a strong and continuous focus on customer satisfaction.

Key Requirements •A minimum of 4 years in Payroll / HR Administration (HR admin), including payroll, post-payroll processes, HR administration, creation or maintenance of organizational charts, and self-service tools • Initial experience with at least one HR/Payroll/Time & Attendance system (SAP HCM, HR Access, Workday, SuccessFactors, Horoquartz, Kelio, etc.) • Initial experience participating in an HRIS project • Previous experience in a similar role would be an advantage • Excellent verbal communication skills and strong writing abilities • Good proficiency in office tools (PowerPoint, Word, Excel) Required Competencies • Strong autonomy while being able to report and provide updates • Ability to work in a team and within a network • Tenacity • Proactivity • Ability to propose ideas and improvements • Empathy • Strong customer service mindset and attention to detail • Strong organizational skills and rigor • Ability to prioritize tasks and organize work while considering operational constraints • Adaptability • Versatility
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9795 - HRIS Service Team Lead KSSC

Tue, 02 Jun 2026 14:55:05 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
Take ownership of more complex issues and change requests, and provide technical and functional expertise on the HRIS. The role requires senior-level skills, with in-depth system knowledge and advanced analytical capabilities. Key Responsibilities • Diagnose and resolve Level 2 functional incidents escalated by Level 1 support (e.g., calculation errors, workflow issues, specific access problems) • Analyze system enhancement or configuration needs expressed by HR departments or business units • Perform configuration, parameter setup, and testing of HRIS modules following system changes or projects (e.g., implementation of new HR processes, creation of new access profiles) • Participate in the integration of new functionalities or additional modules • Provide technical and functional support to HR teams and key users • Contribute to the drafting of functional specifications for developments or system integrations • Conduct regular system audits to identify improvement opportunities • Train and support key users and Level 1 support teams • Administer user accounts and roles, manage access profiles and authorizations in compliance with data security policies • Collaborate with IT on managing interfaces and integrations between the HRIS and other information systems (payroll, time & attendance, local HRIS systems, third-party tools) • Participate in the implementation and maintenance of integration solutions (APIs, ETL, data flows) • Monitor technological developments related to the HRIS and associated tools • Manage system updates and version upgrades in coordination with vendors and internal technical teams • Ensure data security and regulatory compliance • Contribute to documentation of technical architecture, integration flows, and administration procedures • The main tasks are identified but not exhaustive, as new activities may be proposed as long as they are directly related to the role. Position Dimensions The role requires confirmed experience in Payroll and HR Administration (HR admin), post-payroll processes, and related tools (HRIS, time and attendance systems, and digitalization tools), as well as proven experience in HRIS management/administration within a Level 2/3 support function in an HRIS unit or HRIS Service Center, along with a strong and continuous focus on customer satisfaction.

Key Requirements • In-depth Experience of HR/Payroll functions • Proven experience coordinating a Level II HRIS support service • Strong understanding of integration and system upgrade challenges • Strong mastery and understanding of an HRIS system • Proven experience in HRIS and Time & Attendance (T&A) project management • Excellent verbal communication skills and strong writing abilities • Strong proficiency in office tools (PowerPoint, Word, Excel) • Strong understanding of the HRIS ecosystem • Ability to manage outsourcing service contracts and application maintenance (TMA) contracts • Ability to audit an organization and challenge change requests Key Competencies • Strong autonomy while being able to report and provide updates • Ability to work in a team and within a network • Tenacity • Proactivity • Ability to propose ideas and improvements • Empathy • Strong customer service mindset and attention to detail • Strong organizational skills and rigor • Ability to prioritize tasks and organize work while considering internal client constraints • Adaptability • Analytical and synthesis mindset • Discipline and rigor • Ability to question and challenge existing practices • Versatility
Niveau d'études min. requis : Licence ou équivalent
Langue / Niveau :
ANGLAIS : Courant
Langue / Niveau :
FRANÇAIS : Courant

2026-9829 - HR Data Automation & Reporting Manager KSSC M/F

Tue, 02 Jun 2026 14:03:14 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDI
Description du poste :
JOB DESCRIPTION The HR Data Automation & Reporting Manager's primary mission is to design, develop, and deploy automated HR processes in order to enhance reliability, simplify operations, and industrialize HR data management and Group reporting. Reduce manual processing, secure data, accelerate reporting cycles, support the digital transformation of the HR Function KEY RESPONSIBILITIES 1. HR Process Automation (PRIORITY MISSION) • Identify manual, recurring, or complex HR processes with high automation potential (data collection, consolidation, controls, reporting). • Design and deploy end-to-end automated solutions (from data source to final deliverable). • Automate data flows between HR systems and reporting tools. • Reduce operational risks related to manual handling (errors, delays, dependency on individuals). • Formalize and document automated processes to ensure sustainability and scalability. • Proactively suggest new data and HR automation use cases. 2. HR Data Structuring & Reliability • Define and maintain data quality rules embedded in automated processes. • Implement automated quality checks (completeness, consistency, historical tracking). • Ensure the reliability of data used in reporting and dashboards. • Collaborate with local HR teams to improve data quality at the source. 3. Automated Reporting & Data Visualization • Design highly automated HR reports with minimal manual intervention. • Develop dynamic dashboards using: o Power BI (data modeling, DAX, automated refresh) o Advanced Excel (Power Query, macros, automation) • Establish a standardized and self-service reporting approach. • Ensure consistency of Group HR KPIs. 4. HR Data Consolidation • Centralize and consolidate multi-country HR data through automated processes. • Structure data models suitable for reporting and analysis. • Ensure traceability between source data and final outputs. 5. Collaboration & Support • Work closely with: o local HR teams, o IT/Data teams, o Group HR teams. • Support users in adopting automated solutions and reporting tools. • Contribute to HR and data tool deployment or enhancement projects.

KEY REQUIREMENTS Technical Skills (strong automation focus) • Expertise in data process automation (advanced Excel, Power Query, macros) • Strong proficiency in Power BI (modeling, DAX, data flow automation) • Solid experience in data structuring and consolidation • Good understanding of HR processes and data • Strong interest in digitalization and continuous improvement • (SQL, Power Platform, ETL = plus) Behavioural Skills • Strong solution-oriented mindset and operational efficiency focus • Structured, analytical, and detail-oriented • Autonomous with the ability to manage complex topics • Comfortable in an international and cross-functional environment • Ability to simplify and explain technical concepts to HR teams Education & Experience • Master's degree (Bac +5) in Data, Information Systems, HR, Analytics, or equivalent • 3 to 5 years of experience in automation, HR data, reporting, or analytics • Experience in a Shared Services Centre or international Group environment is a plus Languages • Fluent English required • French and other languages: a plus
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
ANGLAIS : Courant

2026-9934 - TALENT MANAGER - KENYA M/F

Fri, 29 May 2026 16:50:38 Z

Fonction : RESSOURCES HUMAINES/TALENT MANAGEMENT
Type de contrat : CDI
Description du poste :
Reporting to the Regional HR Manager East Africa and part of the Human Resources function, the Talent Manager plays a key role in supporting the company's growth by attracting, developing, and retaining high-performing talent. • Lead the recruitment of senior and critical roles, while building strong talent pipelines and driving effective attraction and selection strategies • Design and implement talent development initiatives, including learning programs, career paths, competency frameworks and digital learning solutions • Drive leadership development and succession planning, including the identification and development of high-potential employees • Manage the performance management cycle and support managers through goal setting, feedback and coaching • Enhance employee engagement, retention and organizational culture, including Diversity, Equity & Inclusion initiatives • Contribute to competitive compensation practices and manage key external partnerships (universities, agencies, training providers), including employer branding activities

• Master's degree in human resources management / Minimum of 6 years' experience in Talent Management, Learning & Development • Strong expertise in recruitment, talent development, coaching and mentoring across the talent lifecycle • Excellent stakeholder management and communication skills • Good understanding of workforce planning and HR analytics • Ability to operate effectively in a fast-paced and dynamic environment
Niveau d'études min. requis : Master ou equivalent

2026-9926 - HUMAN RESOURCES OFFICER M/F

Thu, 21 May 2026 07:04:22 Z

Fonction : RESSOURCES HUMAINES/MANAGEMENT RESSOURCES HUMAINES
Type de contrat : CDD
Description du poste :
Roles Under Supply Chain Business Units 1. File all documents in staff files on a daily basis for Supply Chain staff 2. Print correspondence and facilitate sign offs/approvals for all documents at head office and return to sender in good time. 3. Track and follow up on Supply chain and IFF LPO's from procurement and Payments from Finance departments. 4. Retrieve documents from employee files as per site H. R's requests. 5. Track & Liaise with courier service providers on letters sent to HQ for approvals. 6. Prepare stationery requests in liaison with the site HR ‘s 7. Attend meetings and take minutes of meetings. 9. Raise recruitment and individual review forms in SESAME Roles under Front office and Back Office Business Units 1. Draft general correspondences for review 2. Prepare interview shortlists, invite candidates for interview , attend interviews and communicate interview outcomes to all interviewed candidates. 3. Follow up on approval of relevant employment documents and offer letters with selected staff. 4. Track recruitment process timelines. 5. Carry out staff induction for relevant categories. 6. Prepare letters on changes in employee's terms of contract for relevant approvals and advice payroll accordingly. 7. Monitor staff probation, contract end dates and Prepare relevant forms in good time. 8. Manage the HR helpdesk for the departments assigned 9. Update annual staff appraisal forms for release 10. Prepare various reports e.g HR statistics, Discipline report, Training feedback and evaluation report, Status of actions from Works council meetings e.t.c 11. Training administration-prepare NITA applications for approval to train, trainees' memos, book trainers, follow up on LPO's, attendance lists, certificates, training evaluation, conduct internal trainings e.t.c 12. Send pre-alerts of contract end dates for fixed term contract staff and ensure contract renewal or termination in good time. 13. Ensure all new staff files are opened, documents properly filed and monitor all future staff correspondences and filing in their respective files in real time. 14. Manage discipline for staff in supervisory levels and below – collate witness statements, prepare show cause memos, invite panel members for hearings, send copies to the relevant partiesm prepare minutes of disciplinary hearings, send case conclusion correspondence, maintain all discipline correspondences in the staff file.

• Diploma/Degree in Human Resource Management. • Two years' experience.
Niveau d'études min. requis : Licence ou équivalent

2026-9857 - Human Resource Apprentice M/F

Wed, 06 May 2026 10:11:51 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : STAGE
Description du poste :
1. MAIN TASKS AND RESPONSIBILITIES DETAILS : a) To maintain an updated staff leave database b) To compile monthly payroll inputs and ensure the same are sent to the Regional payroll office within set deadlines c) To update staff files by ensuring all documents are filed correctly including leave forms, contracts among others. d) To manage staff exists  Compute terminal benefits  Ensure staff submit to HR office completed clearance forms e) To manage staff contracts f) Directly participate in all social events organized by the company g) To prepare and manage staff monthly birthday breakfasts h) To compile and submit approved monthly MCR forms for salary payment for all casuals i) To perform any other duty as will be assigned by manager. 2. KEY RESULTS AREAS: • Payroll inputs to be sent to the regional payroll office by 17th of every month. • Send a monthly leave status report to the HR manager at the end of every month. • Renew staff contracts a month in advance

Recent graduates (Diploma or Bachelor's) Individuals at the start of their careers seeking hands-on experience Individuals passionate about logistics and operations
Niveau d'études min. requis : Licence ou équivalent

2026-9806 - EXPERT SOLUTION BI H/F

Tue, 21 Apr 2026 14:25:48 Z

Fonction : SYSTEMES D'INFORMATION/EXPERTISE SOLUTION
Type de contrat : CDI
Description du poste :
En tant qu'Expert Solutions BI, vous concevez et déployez des solutions Power BI performantes, optimisez les requêtes SQL garantissant la fiabilité des rapports, et accompagnez les utilisateurs vers une utilisation autonome et efficace des modèles de données. Responsabilités principales: - Développer et maintenir des solutions techniques Power BI (Incluant SSRS) ; - Assurer le rôle de Data Steward Power BI en garantissant la qualité, la gouvernance et la cohérence des modèles et des données ; - Fournir le support aux utilisateurs et les accompagner dans la prise en main des outils Power BI et la création de leurs rapports ; - Optimiser les requêtes SQL afin de garantir la performance des rapports.

-Avoir une formation supérieure Bac+4/5 en Informatique, Ingénierie, Data ou dans un domaine connexe ; -Avoir 2 à 3 ans d'expérience professionnelle dans un environnement Data (analyste, développement, etc.) ; -Bonne maîtrise des bases de données relationnelles (SQL) ; -Bonne maitrise de Power Query, modèle sémantique, reporting, intégration API ; -Bonne maitrise de la modélisation des données (schéma en étoile, tables de faits et de dimensions) ; -Bonne compréhension des Scripts PowerShell pour l'extraction et l'automatisation rapide ; -Bonne compréhension de l'ensemble des outils Data dans l'environnement Microsoft ; -Bonne connaissance d'Azure DevOps (Git, Pipelines, Boards); -Curiosité pour les métiers opérationnels et administratifs d'un Terminal ; -Capacité à apprendre rapidement de nouveaux langages, frameworks et technologies ; -Solides compétences en résolution de problèmes et grande attention aux détails ; -Excellente aptitude au travail en équipe et à la vulgarisation de concepts techniques ; -Capacité à travailler de manière indépendante avec rigueur et autodiscipline ; -Capacité à gérer plusieurs tâches ou projets simultanément ; -La maîtrise de l'anglais et du français est requise ; -Une flexibilité pour soutenir des opérations critiques en dehors des horaires habituels peut être nécessaire (rare mais possible).
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Professionnel

2026-9790 - STAGIAIRE RH H/F

Mon, 20 Apr 2026 12:02:04 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : STAGE
Description du poste :
Sous la supervision du Responsable des Ressources Humaines, vous participerez à la gestion administrative du personnel et à la mise en œuvre des processus liés au Développement RH de l'entreprise. Vos principales attributions : • Participer au screening des candidatures dans le cadre des recrutements ; • Préparer les tests et entretiens de recrutement ; • Participer aux processus d'embauche et d'intégration des nouveaux collaborateurs ; • Assurer la veille relative au respect des délais administratifs et légaux de la fonction RH ; • Participer à l'organisation administrative des formations à l'attention du personnel ; • Participer à la collecte et la préparation des éléments variables mensuels de rémunération ; • Préparer les actions administratives nécessaires en cas de départ d'un collaborateur ; • Participer au suivi avec les institutions (CNPS, Agence Emploi Jeune, FDFP, etc)

• Avoir une formation supérieure Bac+4/5 en Ressources Humaines ou domaines connexes dans une école reconnue, • Justifier d'au moins six mois d'expérience professionnelle au sein d'une grande entreprise ; • Avoir une bonne connaissance des principaux processus de gestion des ressources humaines ; • Être confortable avec les outils bureautiques et informatiques en général ; • Avoir une bonne connaissance de la législation du travail en Côte d'Ivoire serait un atout. Qualités personnelles requises • Doté d'une bonne aisance relationnelle, vous disposez d'une capacité à analyser et diagnostiquer avec concentration, rapidité et rigueur, les problèmes complexes auxquels vous êtes confrontés ; • Créatif et autonome dans les actions, vous alliez implication, organisation et ténacité ; • Avoir de bonnes capacités de communication à l'oral et à l'écrit ; • Avoir un esprit d'initiative, de synthèse et être force de proposition ; • Vous évoluerez dans un contexte international : La maîtrise de l'anglais, écrit et orale, est indispensable
Niveau d'études min. requis : Master ou equivalent
Langue / Niveau :
FRANÇAIS : Courant
Langue / Niveau :
ANGLAIS : Professionnel

2026-9773 - HR Business Partner H/F

Wed, 15 Apr 2026 17:07:03 Z

Fonction : RESSOURCES HUMAINES/RH GENERALISTE
Type de contrat : CDD
Description du poste :
· Tenir à jour, classer et archiver les documents et dossiers individuels ; · Veiller au respect des délais dans le traitement des réclamations et autres dossiers divers ; · Mettre en place le tableau de bord de suivi des indicateurs du personnel ; · Tenir et mettre à jour la liste du personnel et la diffuser en fonction des besoins ; · Informer les salariés sur les dispositions internes et légales relatives à l'assurance maladie ; · Tenir le fichier des incorporations et des retraits des assurés ; · Tenir à jour et diffuser les informations concernant l'assurance maladie ; · Assurer la mise à jour du tableau de bord des affaires sociales ; · Participer à la définition et suivre toutes les actions RSE de KCT ; · Préparer les missions des travailleurs et les soumettre à validation ; · Assurer la collecte des requêtes/doléances ainsi que leur traçabilité ; · Assurer le suivi des dossiers de départs en congés du personnel; · Assurer les demandes d'accès temporaires et/ou permanentes sur le terminal ; · Recevoir, classer, archiver tous les justificatifs pour cas de maladie et les demandes d'absence validées ; · Assurer l'affichage des notes à l'attention du personnel ; · Assurer l'archivage chronologique, physique et électronique des courriers ; · Assurer le dispatching du courrier interne ; · Assurer la diffusion des notes de services et des procédures ; · Assurer la diffusion des annonces et publications RH ; · Assurer la bonne tenue de la base de dossées (demandeurs d'emploi) ; · Suivre la délivrance les fiches d'autorisation de conduire ; · Consolider les éléments variables de la paie du personnel MAD ; · Assurer l'accueil et l'orientation des agents/visiteurs/autorités administratives ; · Participer à la préparation et à l'organisation des activités récréatives et festives de la société ; · Participer au suivi de l'exécution du cahier de charges par le prestataire retenu pour la gestion de la cantine de l'entreprise ; · Rendre compte de ses tâches et solliciter l'aide nécessaire du Responsable en charge en cas de besoin ;

- Avoir un Diplôme d'enseignement supérieur Licence (BAC+3) en GRH ou tout autre diplôme équivalent ; - Expérience dans le poste (minimum 2 ans) ; - Expérience Professionnelle cumulée (minimum 4 ans) ; - Comprendre la politique de KCT et ses valeurs - Avoir une connaissance globale des activités portuaires - Connaissances soutenues des meilleures pratiques de communication efficace ; - Connaissance du droit du travail camerounais ; - Connaissances soutenues des meilleures pratiques de gestion administrative du personnel ; - Développer la passion aux métiers portuaires ; - Excellentes capacités d'organisation et de planification ; - Capacité à communiquer efficacement ; - Capacité à travailler sous pression ; - Forte capacité d'adaptation et d'apprentissage ; - Afficher une forte adhésion et respect aux valeurs de KCT ; - Faire montre d'une bonne intégrité ; - Confidentialité et discrétion ; - Agir en tant que référence dans l'application du règlement intérieur et des procédures internes ; - Connaissances linguistiques : La maitrise du Français et de l'anglais serait un atout.
Niveau d'études min. requis : Licence ou équivalent

2026-9681 - Chef de Projet Douane (Customs Project Manager) H/F

Mon, 30 Mar 2026 09:14:26 Z

Fonction : FREIGHT FORWARDING/DOUANES FREIGHT FORWARDING
Type de contrat : CDI
Description du poste :
Description du poste Dans le cadre du développement et de l'harmonisation de nos activités douane en Afrique, nous recherchons un Chef de Projet Douane (h/f) chargé(e) du bon pilotage et le déploiement de nos solutions informatiques douanières (logiciels déclaratifs, systèmes de conformité, intégrations EDI…). Vous travaillerez en étroite collaboration avec les équipes Douane Groupe, Solutions IT, Project Management, ainsi qu'avec les équipes opérationnelles des pays. Votre mission principale sera d'assurer la mise en œuvre opérationnelle, la conformité, et l'adoption locale des solutions douanières, dans un contexte multiculturel et en forte transformation. Missions principales: • Piloter l'ensemble du cycle projet coté métier : cadrage, planification, suivi, reporting. • Participer et animer les comités de pilotage et réunions de coordination. • Identifier les risques métier, proposer des plans d'action et garantir le respect des délais. • Faire le lien entre les besoins métiers douane et les équipes techniques (IT/Solutions/GTS-Declare-OCR-SPOT-PEGAS). • Collecter les besoins opérationnels des pays et garantir leur bonne intégration dans la solution. • Assurer une communication fluide entre les parties prenantes internes et pays. • Participer à la rédaction des spécifications fonctionnelles. • Garantir la conformité douanière des solutions déployées. • Accompagner l'organisation et coordonner dans les phases de déploiement (Go‑Live). • Accompagner les équipes locales aux différentes formations et participer à créer la documentation utilisateur coté métier. • Assurer un support fonctionnel post‑déploiement.

Profil recherché • Bac+4/+5 en Commerce international, Douane, Logistique ou Informatique. • Expérience de 3 à 7 ans en douane, gestion de projet, ou transformation opérationnelle. • Expérience en déploiement d'outils IT appréciée. • Anglais professionnel indispensable ; une autre langue africaine est un plus. • Disponibilité pour déplacements ponctuels en Afrique. Indicateurs de performance (KPIs) • Respect des délais et qualité des déploiements. • Adoption et satisfaction des pays utilisateurs. • Réduction des incidents fonctionnels post‑mise en production. • Conformité douanière des processus déployés. Compétences et qualités recherchées • Maîtrise des processus douaniers import/export. • Expérience avec des systèmes douaniers, logiciels déclaratifs ou solutions d'outils douaniers. • Connaissance des environnements pluri‑pays, idéalement Afrique. • Solides compétences en gestion de projet (méthodes classique ou agile). • Leadership transversal et excellente communication. • Capacité d'adaptation en environnement multiculturel. • Rigueur, autonomie et sens de l'organisation. • Orientation résultats et résolution de problèmes.
Niveau d'études min. requis : Master ou equivalent