https://acareer-mobility.talent-soft.com/handlers/offerRss.ashx?Rss_Country=7828&lcid=1033 en-US https://acareer-mobility.talent-soft.com/Pages/Offre/detailoffre.aspx?idOffre=9970&idOrigine=1601&LCID=1033 INFORMATION SYSTEMS/SUPPORT PERMANENT <b>Function : </b>INFORMATION SYSTEMS/SUPPORT<br /> <b>Type of contract : </b>PERMANENT<br /> <b>Job details : </b><br /> About The Position Timor Port S.A, a subsidiary of the AGL Group, is looking for a qualified candidate to fill the position of IT Support Technician. The role is responsible for identifying, responding to, and managing IT incidents that impact business operations, ensuring minimal disruption to port activities. The main responsibilities of the role will be: • Install, configure, and maintain computer hardware, operating systems, and applications, including PC setup, BIOS configuration, Microsoft Windows environments, and network connectivity (LAN, Wi-Fi, printers, etc.). • Provide Level 1 and Level 2 technical support for IT incidents and service requests, ensuring timely resolution. • Diagnose, troubleshoot, and resolve technical issues to ensure high levels of end-user satisfaction. • Utilize and maintain helpdesk systems, including tracking, analyzing trends, and reporting on ticket resolution times. • Collaborate effectively within a team to address high-priority incidents, while also working independently to resolve routine support issues.<br /><br /> Eligibility Criteria: • Diploma or degree in Information Technology, Computer Science, or a related field. • Minimum 1–3 years of experience in IT support, helpdesk, or a similar technical support role, including troubleshooting and incident management. • Solid understanding of computer hardware, Windows operating systems, basic networking (LAN/Wi-Fi), and common business applications. • Strong analytical skills to diagnose and resolve technical issues efficiently while maintaining user satisfaction. • Ability to communicate clearly with end users, provide timely support, and work collaboratively within a team. How To Apply Please submit your application online, including your CV and cover letter addressing how you meet the requirements of this role. We welcome and thank all applicants however only shortlisted applicants will be contacted. Closing Date: Sunday, 21 June 2026 (5 pm Dili Time) AGL Commitment The AGL Group is committed to provide equal opportunities in hiring, employment, personal and professional development, and promotion. This commitment is based on an inclusive culture that enables everyone, whatever their particularities, to reveal their full potential. The Company is particularly committed to promoting diversity in the workplace, professional equality between men and women, and the professional integration of young people. <br /> <b>Education level : </b>Bachelor or equivalent<br /> <b>Language / Level : </b><br /> ENGLISH : Professional<br /> Wed, 10 Jun 2026 23:30:17 Z