RSS export of job openings - Seulement les offres à la une : No / Pays : Afrique-->Malawi, Afrique-->Maroc, Afrique-->Rwanda

2026-10440 - International Sanctions & Export Controls Third-Party Analyst

Tue, 06 Oct 2026 09:35:26 Z

Function : CSR, ETHICS & COMPLIANCE/ETHICS & COMPLIANCE
Type of contract : PERMANENT
Job details :
International sanctions & Export controls Third-Party Analyst is responsible for monitoring and managing third-party relationships and conducting enhanced due diligence on the integrity of third parties across the entire AGL Group scope, including clients, suppliers, intermediaries, agents and other stakeholders, in order to determine whether AGL can enter into or maintain a business relationship with them. The position is responsible for assessing the integrity level of entities and individuals with whom the AGL Group has or intends to have business relationships and for preventing relationships with entities or individuals associated with activities such as breaches of integrity, including corruption and money laundering, as well as identifying individuals or entities appearing on international sanctions lists and determining whether any third parties may qualify as Politically Exposed Persons (PEPs). • Conduct due diligence on all AGL Group third parties in accordance with internal compliance policies and procedures. • Ensure compliance with all applicable national and international laws, regulations and directives when conducting due diligence, and monitor relevant sanctions lists (including European Union, U.S., UK, United Nations and other applicable lists) throughout the process in order to manage third-party compliance across the Group. • Conduct screening of third parties (clients, suppliers, intermediaries, agents and other partners) at the request of any AGL Group entity, using dedicated screening tools and/or open-source research. • Continuously assess and monitor third-party risks using the dedicated risk management tool for daily controls, monitor developments relating to previously screened third parties, and prioritize follow-up where required. • Support the Group Senior Compliance Officer with ad hoc due diligence and screening requests from Regional Compliance Delegates or any other AGL Group entity or Head Office. • Ensure compliance with internal policies and procedures relating to the processing and management of third parties. • Provide a weekly report to the Head of the Shared Service Centre on the due diligence and screening activities carried out during the week. • Participate in the review and update of compliance policies and procedures, including the third-party screening policy. • Conduct extensive open-source research and assess the reliability of information collected in order to support and supplement screening activities. • Ensure that all available information relating to screened third parties is properly archived, including the results of automated screening conducted through Firco/LexisNexis, on SharePoint (Central Compliance), to facilitate access by relevant stakeholders. • Contribute to the Compliance Department's activities relating to international sanctions and export controls.

• University degree in Law, Geopolitics, Compliance, Economic Intelligence, International Relations with a focus on Compliance, or any other relevant field. • Strong interest in the logistics sector and the African continent. • 3–5 years of relevant professional experience in the private sector; experience in the transport and logistics sector would be an advantage. • Knowledge of export controls would be an advantage. • Curiosity, strong analytical and synthesis skills, attention to detail, rigor, and ability to work effectively as part of a team. • Ability to meet deadlines and manage priorities effectively. • Good understanding of compliance principles and requirements. • Excellent written and verbal communication skills in both French and English, with fluency in both languages. • Proficiency in IT tools, including CRM systems, OSINT techniques and Microsoft Office.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-10449 - Customer Experience Hub Manager

Tue, 06 Oct 2026 08:36:44 Z

Function : SALES & MARKETING/SALES & MARKETING MANAGEMENT
Type of contract : PERMANENT
Job details :
AGL (Africa Global Logistics) is a leading multimodal logistics operator in Africa, with expertise across port, logistics, maritime and rail activities. The company is now part of the MSC Group, a global leader in shipping and logistics. Building on more than a century of expertise and supported by over 23,000 employees across 50 countries, AGL provides African and international customers with comprehensive, tailor-made and innovative logistics solutions, with the ambition of contributing sustainably to Africa's transformation. AGL also operates in Haiti, Timor-Leste and Indonesia. Would you like to embark on a rewarding experience in an international environment? Are you looking to make an impact in a company that places Africa at the heart of its ambition? Join AGL, the leading multimodal logistics operator on the African continent! JOB DESCRIPTION As part of the development of its Expertise Center in Kigali, AGL is establishing an innovative Customer Experience Hub combining artificial intelligence, digital conversational channels and human expertise to enhance the customer experience, streamline request handling and strengthen customer relationships across Africa. The role also includes leading the Group-wide customer satisfaction measurement and continuous customer experience improvement program. Main purpose Ensure seamless, consistent and high-performing customer experience across the Group by leading both the operations of the Customer Experience Hub and the customer satisfaction measurement and improvement framework. • Position based in Kigali, Rwanda • Dual reporting line: hierarchically to the Sales & Marketing Line Manager of the AGL Expertise Center in Kigali and functionally to the HQ Marketing Director. KEY DUTIES & RESPONSIBILITIES 1. Customer Experience Hub Management • Ensure the handling of requests from customers, prospects through digital channels. • Manage escalations to subsidiaries and monitor them through resolution. • Ensure compliance with service-level agreements (SLAs). • Ensure the quality of interactions and consistent customer experience across the network, working with Sales, Marketing, QHSE and Operations teams. • Contribute to the development of AI use cases and the continuous improvement of processes. 2. Customer Satisfaction Management • Lead customer survey campaigns for active and inactive customers. • Manage automated customer feedback collection journeys in coordination with the Digital Marketing Manager. • Produce analyses, executive summaries and recommendations for management. • Identify key pain points and improvement opportunities. • Coordinate the follow-up of corrective action plans with business and operational teams. • Coordinate with Sales, Marketing, QHSE, Operations and IT teams. 3. Voice of the Customer Analysis • Consolidate data from surveys, complaints and interactions handled by the Hub. • Produce dashboards and performance indicators. • Identify

Education & Experience • Master's degree or equivalent in Marketing, Customer Relations, Business, CRM or Digital Transformation. • At least five years of experience in Customer Experience, Customer Success or Customer Service. • Experience in an international or multi-country environment. • Experience with CRM and marketing automation tools. • Experience in the logistics sector would be a “plus”. Technical Skills • Microsoft Environnement: Power BI / Sales CRM Dynamics / Customer Insights Journeys / Customer Voice • Data analysis and reporting. • Customer satisfaction programme management. • Contact centre or digital customer service management. Leadership & Soft Skills • Strong customer focus. • Analytical mindset. • Excellent communication skills in both French and English. • Strong cross-functional leadership. • Ability to manage complex projects in a multicultural environment.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-10430 - Microsoft Dynamics 365 & Power Platform Technical Lead

Fri, 02 Oct 2026 11:01:57 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
The Lead Solution Architect & Development Team Lead purpose is to ensure technical coherence across this portfolio, support reliable delivery and strengthen engineering maturity across teams. The role combines three complementary dimensions: Expert providing deep Dynamics 365, Power Platform and Azure expertise, including pro-code extensions and integrations; Architect owning target architectures, security, integration patterns, application lifecycle management and technical risk decisions; and Team Lead guiding developers, organizing technical delivery, reviewing work, arbitrating complex choices and resolving the most challenging issues hands-on. KEY FUNCTIONS: 1) Cross-stack solution architecture  - Lead the design of enterprise solutions across Dynamics 365, Dataverse, Power Apps, Power Automate, Power Pages and Azure. - Translate business and non-functional requirements into secure, maintainable and scalable architectures. - Define the appropriate balance between configuration, low code, custom development and Azure services.  2) Dynamics 365 expertise  - Act as the technical reference for Dynamics 365 solutions, particularly Customer Engagement workloads such as Customer Service and Sales where relevant. - Challenge standard capabilities, extensions, data models, security roles, integration constraints and licensing assumptions. - Identify when dedicated functional expertise is required for a specific Dynamics module.  3) Power Platform engineering excellence  - Define and enforce engineering standards for Dataverse, canvas and model-driven apps, cloud flows, custom connectors, Power Pages, PCF components, JavaScript and C# plugins. - Conduct architecture and code reviews, detect technical debt early and ensure remediation is planned before it becomes a delivery or support risk.  4) Azure architecture and integration  - Design and review integrations using Azure Functions, Logic Apps, API Management, Key Vault, service identities and REST APIs. - Contribute to secure integration patterns, API-led architectures, encryption approaches and the separation of responsibilities between Azure and Power Platform administrators.  5) Development team leadership  - Lead developers and technical contributors across distributed teams. - Translate architecture into actionable technical work, allocate or recommend assignments according to skills and priorities, unblock delivery, mentor team members and ensure consistent application of standards. Remain able to contribute directly to prototypes, complex development and troubleshooting.  6) ALM, DevOps and environment strategy  - Own the application lifecycle approach across development, UAT and production. - Establish solution segmentation, managed deployment principles, source control, automated pipelines, release controls, dependency management and rollback readiness using Azure DevOps, Power Platform pipelines and PAC CLI List Not Exhaustive

- Relevant diploma - Minimum 5 years in MS Business Applications ecosystem: D365, Power Platform, Dataverse, Azure. - Significant experience designing and delivering enterprise applications in the Microsoft business applications ecosystem.  - Proven hands-on experience across both low-code and pro-code delivery, rather than expertise limited to configuration or governance.  - Experience leading or technically supervising distributed development teams and third-party delivery partners.  - Experience with complex integrations, shared data models, environment strategy and remediation of legacy ALM or dependency issues.  - Comfort operating across project phases, from discovery and architecture through build, go-live, support and continuous improvement.  SKILLS REQUIRED - Dynamics 365 and Dataverse architecture: data model, security model, solution design, extensibility and integration patterns.  - Microsoft Power Platform: Power Apps canvas and model-driven apps, Power Automate, Power Pages, custom connectors, Power Platform administration and governance.  - Pro-code development: C#/.NET plugins and services, JavaScript/TypeScript, PCF components, REST APIs, JSON and authentication patterns.  - Azure: Functions, Logic Apps, API Management, Key Vault, Entra ID concepts, application identities, monitoring and secure integration design.  - ALM and DevOps: Azure DevOps or equivalent, Git, automated pipelines, managed solutions, environment variables, connection references, PAC CLI and Solution Checker.  - Architecture assurance: performance, resilience, security, privacy, licensing, supportability, technical debt and cost awareness.  - AI and agents: Copilot Studio and Azure-based AI patterns, grounding, access control, evaluation, human oversight and deterministic validation.  - Demonstrated leadership of development teams, including mentoring, work orchestration, quality reviews and escalation management.  - Ability to switch between executive-level technical recommendations and detailed engineering guidance.  - Strong facilitation skills for architecture workshops, design reviews, technical discovery and vendor challenge sessions.  - Autonomous prioritization in a multi-project context, with transparent decisions and explicit trade-offs.  - Business-value orientation and the ability to connect architecture choices with delivery risk, user impact and long-term operating cost.  - Clear written and verbal communication in French and English in an international, multicultural environment.  ADDITIONAL NOTES - The role is based at the AGL Expertise Center in Kigali, Rwanda.  - Full-time position based on-site.  - Professional English & French are required. 
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2025-9287 - Digital Transformation Project Leader

Fri, 02 Oct 2026 10:20:31 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
COMPANY OVERVIEW: Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Building on this success, a second Innovation Center will soon open in Kigali, aiming to become a hub for open innovation in East Africa, stimulating creativity, accelerating projects and strengthening regional synergies. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS as its dedicated MIS/IT department, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. KSSC plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join KSSC and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES: The Digital Transformation Project Leader is responsible for leading digital transformation initiatives across the organization. This role focuses on supporting the Group's business units by providing them with agile and innovative digital solutions (web and mobile apps, cloud & RPA automation, chatbots & generative AI, data visualization reports, etc.) We are seeking a passionate and self-taught junior project leader to join a rapidly growing team for this position that encompasses several key responsibilities essential for successfully delivering digital projects within the AGL Group. It primarily involves supporting internal clients throughout the entire lifecycle from initial needs assessment to solution deployment. This includes project scoping, development & testing (UAT) follow-up, and production rollout. Requirements Gathering and Analysis: - Collaborate closely with internal clients to understand and formalize their needs. - Translate business requirements into clear functional and technical specifications. Project Management: - Plan and manage projects end-to-end, ensuring deadlines, budgets, and quality standards are met. - Coordinate effectively with all project stakeholders. Product Ownership: - Define and prioritize the product backlog based on user needs and business objectives. - Ensure developed solutions meet internal client expectations and align with the Group's digital strategy. Team Coordination and Agile Facilitation: - Lead agile ceremonies such as sprint planning, daily stand-ups, and project retrospectives. - Support developers on a daily basis to ensure progress and maintain development quality. Quality Assurance: - Oversee testing and user acceptance phases to ensure delivered solutions meet specifications. - Implement performance and quality indicators to monitor the effectiveness of deployed solutions.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Bilingual

2026-9843 - Digital Transformation Officer

Fri, 02 Oct 2026 10:16:42 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS MANAGEMENT
Type of contract : PERMANENT
Job details :
JOB DESCRIPTION Digital Transformation Officer is responsible for leading digital transformation initiatives across the organization. This role involves developing and implementing digital strategies to enhance business processes, collaborating with various departments to identify and integrate digital solutions, and ensuring the seamless adoption and usage of new digital tools and technologies. The Digital Transformation Officer will monitor and analyses digital trends to keep the organization competitive, train and support staff on new digital systems and processes and manage digital transformation projects from conception to completion. We are seeking a passionate and self-taught junior developer to join a rapidly growing team. The ideal candidate is a computer science graduate, having pursued coursework related to web technologies and development, and possessing one or more experiences in enterprise software development. The responsibilities will encompass the design, development, and maintenance of solutions based on Microsoft's Power Platform. Additionally, we require someone eager to implement AI solutions predominantly based on Microsoft technologies such as Dataverse, Power Automate, AI Builder, among others. Proficiency in prompt engineering for new solutions leveraging generative AI technologies is also essential. KEY RESPONSIBILITIES • Collaborate with business teams to understand their needs and propose appropriate solutions. • Write technical specifications. • Define application architectures. • Design, develop, and test solutions using Power Platform tools (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio). • Use key Azure services to add advanced features and integrate complex systems (Fusion Dev). • Maintain and optimize existing solutions. • Participate in technological monitoring and suggest continuous improvements. • Document processes and developed solutions.

EDUCATION & EXPERIENCE REQUIREMENTS • Relevant degree/diploma • Minimum 2 years relevant working experience • Power Platform Skills (Power Apps, Power Automate, Power BI, …) • Mastery of key programming languages: C#, JavaScript, TypeScript, HTML/CSS, SQL. • Knowledge of development frameworks: .NET, React, Angular. • Experience with essential tools for a web developer (both front-end and back-end): Visual Studio, Git/GitHub, Azure DevOps. • Good understanding of databases and cloud services (Azure) recommended
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10099 - AI Architect M/F

Wed, 23 Sep 2026 10:21:31 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Architect. Your mission will be to define, design, and govern the overall AI architecture of the AI Factory, ensuring that all AI solutions are scalable, secure, interoperable, and aligned with AGL's information system and industrial standards. As part of the AI Factory, your responsibilities will include: AI architecture design & governance • Define and own the AI Factory's target architecture, including reference architectures, design principles, and technical standards applicable across all AI use cases • Design end-to-end AI solution architectures, covering data ingestion, model training, inference, serving layers, and monitoring components • Ensure consistency, scalability, and reuse across the AI portfolio by standardizing architecture patterns and avoiding fragmented implementations • Act as technical leader and submit architecture document to the Architecture and Security Board Technology strategy & make-or-buy decisions • Lead technology evaluation and selection processes, including foundation models, platforms, and tooling, based on performance, cost, and security constraints • Define and maintain the AI Factory technology stack (LLMs, orchestration frameworks, vector databases, MLOps platforms, cloud services) • Drive build vs. buy decisions and define model selection strategies across proprietary and open-source ecosystems • Maintain a technology radar to anticipate and integrate relevant innovations into AGL's AI architecture GenAI, RAG & agentic architecture patterns • Design and standardize RAG architectures (indexing strategies, embeddings, vector stores, retrieval optimization) for knowledge-intensive use cases • Architect agent-based systems, including reasoning workflows, tool integration, memory management, and human-in-the-loop mechanisms • Define prompt strategies, guardrails, and output validation to ensure reliability and consistency of GenAI applications • Establish reusable patterns for multi-agent orchestration and complex AI workflows System integration & enterprise alignment • Design integration architectures connecting AI solutions to AGL's core systems (ERP, TMS, data platforms, operational tools) • Define API standards, event-driven architectures, and data contracts between AI services and enterprise applications • Ensure alignment with enterprise architecture, cloud strategy, and IT standards in collaboration with infrastructure and architecture teams AI security, compliance & model protection • Define and enforce AI-specific security standards, including model access control, data protection, and API security • Design protection mechanisms against AI-specific risks (prompt injection, adversarial inputs, data leakage) Technical leadership & AI Factory maturity The list is not exhaustive

PROFILE EDUCATION & EXPERIENCE REQUIRED • Master's degree or equivalent in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field. • Minimum of 3 to 5 years of experience in software architecture, data engineering, or AI/ML engineering, including at least 3 years in an architecture or technical leadership role. • Proven track record in designing and deploying large-scale, production-grade AI or data-driven systems within complex enterprise environments, with strong exposure to system integration and distributed architectures. • Solid experience with modern AI paradigms, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based architectures, with the ability to translate these into industrialized architecture patterns. • Strong background in cloud architecture, preferably Microsoft Azure, including the design and integration of AI workloads into enterprise or hybrid IT environments. • Experience working with enterprise information systems (ERP, data platforms, APIs, event-driven architectures) and designing integration patterns between AI services and existing business systems. • Exposure to governance, security, and regulatory constraints (data protection, auditability, AI compliance) applied to AI systems is strongly valued. • Experience in multinational or multi-site environments, ideally within large-scale organisations or industrial contexts, with the ability to operate across diverse stakeholders and geographies. TECHNICAL SKILLS REQUIRED • Deep expertise in designing large-scale AI/ML architectures, including end-to-end pipelines from data ingestion to model serving, with a strong focus on scalability, reliability, and maintainability. • Strong mastery of cloud architecture, preferably Microsoft Azure, including AI services (Azure AI Foundry, Azure OpenAI, Azure ML), API management, and deployment of AI workloads in enterprise environments. • Advanced knowledge of LLM ecosystems and GenAI architectures, including RAG pipelines, agentic workflows, multi-model orchestration, prompt strategies, and system-level optimization trade-offs. • Proven experience with AI orchestration frameworks and tooling and their integration into production systems. • Expertise in system integration patterns, including API design, event-driven architectures, microservices, and integration with enterprise systems (ERP, TMS, data platforms). • Solid understanding of MLOps and LLMOps concepts, including CI/CD pipelines, model lifecycle management, monitoring, observability, and retraining strategies • Strong knowledge of AI security principles, including model protection, prompt injection defense, access control, data privacy, and secure API design within enterprise environments. • Proficiency in software engineering fundamentals (Python, version control, testing, containerization) sufficient to guide teams and validate architectural decisions.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-10373 - VIE – HR Development Officer M/F

Wed, 16 Sep 2026 10:17:05 Z

Function : HUMAN RESOURCES/GENERALIST HR
Type of contract : INTERNATIONAL VOLUNTEER PROGRAMME
Job details :
Job Purpose: The VIE – HR Development Officer will support the implementation of Human Resources Development initiatives within AGL Rwanda. The role focuses on enhancing employee performance, talent management, learning and development, recruitment, and employer branding while ensuring alignment with the Group's HR strategy. The incumbent will work closely with managers and employees to strengthen talent practices, support employee development, and contribute to building a high-performing and engaged workforce. Job Function: Performance Management • Coordinate the annual performance management cycle and ensure adherence to established timelines. • Support managers and employees throughout the performance review process. • Monitor completion rates and follow up on outstanding evaluations. • Prepare performance management reports and dashboards. • Assist in analysing performance trends and identifying development opportunities. • Ensure consistency and fairness in performance evaluation processes. Talent Management & Succession Planning • Support the annual Talent Review (People Review) process. • Consolidate talent information and prepare documentation for calibration meetings. • Assist in identifying high-potential employees and key talent. • Maintain succession planning records. • Support implementation of talent development initiatives. • Monitor agreed development actions following talent reviews.

Job Function: Recruitment & Employer Branding • Support the full recruitment process for approved vacancies. • Draft and publish job advertisements. • Screen applications against minimum requirements. • Coordinate interviews with hiring managers. • Schedule assessments and candidate communication. • Assist with reference and background verification processes. • Support onboarding activities for new employees. • Participate in employer branding initiatives. • Represent AGL at career fairs, university events, and recruitment campaigns where required. Learning & Development • Coordinate internal and external training programmes. • Maintain the annual training calendar. • Monitor employee participation and completion of training. • Evaluate training effectiveness and prepare reports. • Assist in identifying learning needs across the business. • Support career development initiatives and individual development plans. • Maintain employee training records. HR Projects • Participate in regional and country HR Development projects. • Support implementation of Group HR initiatives. • Assist with employee engagement activities. • Contribute to HR process improvements and digital HR initiatives. • Prepare HR presentations and reports. HR Administration • Maintain accurate HR Development records and documentation. • Ensure confidentiality of employee information. • Prepare monthly HR Development reports and KPI dashboards. • Support compliance with internal HR policies and procedures. Minimum Education and Experience Requirements: • Master's degree in human resources, Psychology, Business Administration, Industrial Relations, or a related field. • Eligibility to participate in the VIE Programme. Ensure timely regulatory filings and board resolutions in line with Rwandan corporate governance standards. • First professional experience or internship in Human Resources Development, Talent Management, Learning & Development, or Recruitment. • Exposure to an international or multicultural environment would be advantageous. • Excellent verbal and written communication • Strong organisational and planning skills
Education level : Bachelor or equivalent

2026-10203 - Test Lead-Software QA (Logistics Tech Platform)

Wed, 16 Sep 2026 07:45:57 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
CONTEXT Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Test Lead to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will actively participate in the validation of the functional and technical processing chain, from individual components through their interactions to end-to-end business processes. Working closely with Product Owners, development teams, business stakeholders, partners and RUN teams, you will coordinate testing activities throughout the delivery lifecycle. You will contribute to the successful delivery of new integrations and product evolutions by ensuring that testing activities are properly planned, executed, automated where appropriate, and completed in line with project milestones and quality standards. MAIN MISSIONS Tests Management • Analyze User Stories and functional specifications and translate them into test requirements. • Define and maintain the test base (Azure Test Plans): requirements, test cases, test datasets and test campaigns. • Prepare and manage all prerequisites required for test execution. • Coordinate functional, integration, regression and end-to-end testing activities across all stakeholders. • Coordinate User Acceptance Testing (UAT) with business teams. • Contribute to Go / No-Go decisions before production deployments. • Ensure testing activities are completed in accordance with project milestones and release planning. Test Execution & Automation • Execute functional, integration, regression and confirmation testing. • Validate the complete processing chain, from operational data reception through to customer delivery. • Execute documented automated testing procedures. • Develop, maintain and improve automated test scenarios using tools such as Postman. • Contribute to the continuous improvement of test automation and regression coverage. • Ensure the sustainability and maintainability of the testing assets implemented. Defect Management & Reporting • Record, qualify and track defects using Azure DevOps. • Ensure full traceability between requirements, test cases and identified defects. • Coordinate with development teams to monitor defect resolution. • Validate fixes through confirmation and regression testing. • Communicate testing progress, testing forecasts and overall This list is not exclusive

Qualifications & Experience • Master's degree in computer science, Engineering, Information Systems or equivalent. • Proven experience in software testing or application validation within Agile environments. • Experience using test management tools and coordinating testing campaigns. • Experience with enterprise integration platforms, middleware or distributed systems is highly desirable. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment, is a plus. Technical Skills • Experience with Azure Test Plans or equivalent test management tools. • Strong SQL skills for database validation and data consistency checks. • Experience with Azure DevOps. • Good understanding of integration architectures and technologies, including Enterprise Service Bus, APIs, messaging systems and EDI. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, is an advantage. • Ability to read technical logs and troubleshoot complex processing flows. • Experience automating tests using Postman; knowledge of Newman or similar automation frameworks is an asset. • Good understanding of JSON, XML and data mapping concepts. • Experience with documentation and collaboration tools such as Confluence and SharePoint. Soft Skills • Clear communication and strong reporting skills. • Excellent analytical and problem-solving capabilities. • Rigorous, autonomous and proactive. • Strong organizational skills and ability to coordinate multiple testing activities simultaneously. • Ability to anticipate risks and manage priorities. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Team player with the ability to work effectively in an international and multicultural environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-10205 - Product Owner-IT Intergration Platform (Logistics Tech)

Wed, 16 Sep 2026 07:28:27 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
Within AGL's IT Department, attached to the Freight Forwarding & Transit department, we are recruiting for a permanent contract a Product Owner - BUILD to join the team Connect Logistics. Put into production in March 2025, Connect Logistics is an orchestrator bus that collects, cleans, and consolidates data from our operational systems (TMS), before delivering it on a web portal dedicated to our clients. In a transformation context, the project enters a new phase: • Expand its scope functionally, • Become a central component of the Transit & ecosystem Freight Forwarding, orchestrating data exchanges between logistics applications and ensuring the reliability of shared information. Under the responsibility of the Connect Logistics Solution Manager, you will be responsible for managing the delivery of new integrations and strategic product enhancements for the Azure Integration Platform. You will oversee the full lifecycle of product evolutions, from business requirements gathering and solution design through development, testing and deployment, ensuring successful transition to the RUN organization. Working closely with business stakeholders, technical teams and operational support, you will ensure that new capabilities are delivered on time, aligned with business priorities and fully integrated into the product roadmap. ________________________________________MAIN MISSIONS Roadmap Management • Gather, analyze and challenge new strategic business requirements and integration initiatives. • Facilitate scoping workshops and document functional requirements. • Define and maintain data exchange mapping for new integrations. • Ensure that all product evolutions are aligned with the platform standards and the overall program roadmap. Development Management • Build, maintain and prioritize the product backlog (Azure DevOps). • Prepare functional specifications, write User Stories and define acceptance criteria. • Facilitate Agile ceremonies and monitor development progress. • Act as the primary point of contact for technical teams and contribute to the validation of delivered functionalities. Enhancement Delivery Management • Manage the delivery of integration projects and product evolutions. • Produce project status reports, monitor risks, dependencies and action plans. • Prepare governance materials and support decision-making processes. • Contribute to the execution of the product roadmap defined jointly with the Solution Manager. • Coordinate testing activities and monitor defect resolution. • Ensure end-to-end oversight of product evolutions through to business deployment. Performance Monitoring & Transition to RUN • Monitor solution performance in collaboration with the RUN teams and identify continuous improvement opportunities. • Ensure the production of functional documentation and oversee The list is no exhaustive

Qualifications & Experience • Master's degree (Engineering School, Computer Science, Information Systems or equivalent). • Proven experience as a Product Owner, Business Analyst or Application Manager (Build/Run), preferably in integration platforms, middleware or enterprise application environments. • Functional knowledge of Logistics and/or International Transportation, preferably within a Freight Forwarding environment is a plus. • Experience working in Agile environments and coordinating multidisciplinary teams in an international context. Technical Skills • Strong experience in functional analysis and specification, including User Stories, acceptance criteria, test scenarios and change management. • Good understanding of integration architectures, including Enterprise Service Bus, APIs, EDI, messaging systems and orchestration platforms. • Knowledge of Microsoft Azure integration services, particularly Azure Service Bus, API Management and Azure DevOps. • Understanding of data exchange formats and integration concepts (JSON, XML, data mapping, message transformation, etc.). • Ability to read and interpret technical logs to facilitate issue analysis and discussions with technical teams. • Experience with documentation and collaboration tools such as Confluence, SharePoint and Microsoft Project. • Strong ability to bridge business and technical teams by translating business requirements into clear functional specifications and explaining technical concepts to non-technical stakeholders. • Strong analytical skills with the ability to understand complex business processes and translate them into scalable integration solutions. • Good understanding of software delivery lifecycle, testing activities and production deployment processes. • Practical experience with Agile methodologies (Scrum, Kanban). Soft Skills • Excellent communication, presentation and stakeholder management skills. • Strong analytical and problem-solving capabilities. • Ability to understand complex business processes and identify opportunities for process optimization. • Strong organizational skills with the ability to manage multiple priorities simultaneously. • Autonomous, proactive and results-oriented. • Ability to work collaboratively with business, development, infrastructure and RUN teams. • Curiosity and willingness to continuously develop expertise on business processes and integration flows. • Team player with the ability to work effectively in a multicultural and international environment. Position Requirements • Location: Kigali, Rwanda. • Travel: Regular international travel • Languages: o Fluent French (written and spoken). o Fluent English (written and spoken).
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-9805 - Motion Designer KSSC (Nationals only)

Tue, 01 Sep 2026 14:11:05 Z

Function : COMMUNICATIONS/MEDIA
Type of contract : PERMANENT
Job details :
JOB DESCRIPTION the Junior Motion Designer contributes to the design and production of animated content for the Group's digital and corporate platforms. Working closely with the Audiovisual Production & Editing Officer, he/she helps enhance the impact and attractiveness of AGL's video content through creativity while respecting graphic and technical standards. KEY RESPONSIBILITIES Design & Creation • Create 2D animations (motion design, animated typography, video graphics packages, transitions). • Adapt existing brand guidelines into animated formats. • Contribute to creative thinking during briefs (storyboards, visual concepts, pacing). Production & Integration • Produce video graphic elements (lower thirds, intros/outros, bumpers, animated jingles). • Integrate animations into video edits produced by the Audiovisual Production & Editing Officer. • Adapt content for different formats and platforms (social media, corporate, events). Quality & Graphic Standards • Ensure compliance with technical best practices (formats, resolutions, optimized exports). • Contribute to structuring and continuously improving the Studio's animated templates. Collaboration • Work closely with the Audiovisual Production & Editing Officer. • Participate in project briefings and progress meetings. • Proactively suggest ideas while adhering to defined creative directions

KEY REQUIREMENTS • Diploma (Bac+2 to Bac+3) in Motion Design, Audiovisual Production, Graphic Design, or related field. • Initial experience (internship, apprenticeship, or up to 1–2 years) in motion design. • Portfolio demonstrating creativity, strong visual sense, and understanding of corporate design codes. • Proficiency in Adobe Suite (After Effects, Premiere Pro, Illustrator, Photoshop). • Good understanding of pacing, visual storytelling, and motion design principles. • Knowledge of digital formats and social media constraints. • Attention to detail and strong organizational skills. • Creativity and curiosity. • Ability to work in a team and meet deadlines. • Willingness to learn and grow professionally. • Comfort working in a multicultural environment. • Proficiency in French and English.
Education level : Bachelor or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-9558 - HR&HQ Solutions Solution Expert

Tue, 25 Aug 2026 09:36:17 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
COMPANY OVERVIEW Africa Global Logistics (AGL) is the leading multimodal logistics operator in Africa, covering port, logistics, maritime and rail activities. Now part of the MSC Group - a global leader in maritime and logistics - AGL combines over a century of expertise with a strong presence in 49 countries and a team of more than 23,000 employees. We deliver innovative, tailor-made logistics solutions to African and international customers, with the ambition of driving sustainable transformation across the continent. Beyond Africa, AGL also operates in Haiti, Timor-Leste, and Indonesia. The MIS/IT Department (ASCENS) supports AGL's 250 subsidiaries from hubs in Paris, Abidjan, Johannesburg, and Kigali, ensuring the effective use, management, and continuous evolution of the Group's digital tools. As part of our innovation drive, ASCENS launched its first Innovation Center - YIRI in Abidjan, a collaborative space dedicated to digital transformation and partnerships with internal teams, technology providers, universities and start-ups. Established in 2025, the Kigali Shared Service Center (KSSC), which includes ASCENS KIGALI, is entering a strategic growth phase. To support this expansion and deliver high-value digital services across the AGL network, we are recruiting talented professionals to join our dynamic team. ASCENS KIGALI plays a key role in MIS activities through standardized service delivery, operational excellence, and strong cross-site collaboration. Do you want to grow in a truly international environment and contribute to a company that places Africa at the heart of its mission? Join ASCENS KIGALI and be part of the team shaping the future of logistics in Africa!

JOB FUNCTION & KEY RESPONSIBILITIES The HR & HQ Solutions Department of the IT Division supports the digital transformation of functions such as Human Resources, Compliance, Procurement, Legal, QHSE, Finance, etc., by optimizing operations, digitizing processes, and harmonizing practices. The department is responsible for: • Ensuring the operational maintenance of solutions • Deploying new solutions and/or new functionalities within existing solutions. • Supporting business teams in the selection of appropriate tools The scope of the position covers Information Systems across various functions and the entire ecosystem required for their proper functioning. Reporting directly to the HR & HQ Solutions Manager, your responsibilities include • Leading and supervising a team composed of developers, administrators, and internal & external support resources • Providing and guiding strategic decisions in line with team orientations • Ensuring compliance with the IT department's internal processes • Maintaining and developing team skills, both in administration and solution delivery • Managing the relationship with the software vendor • Writing and updating the product roadmap • Driving continuous improvement of the platforms • Writing functional and technical specifications for transformation and integration projects Supporting users in their operational issues: • Gathering and analyzing business needs • Assessing and estimating client requests • Contributing to functional specifications in collaboration with requesters • Transmitting requirements to the development team and prioritizing topics • Ensuring proper project delivery—from need identification to production release Managing integration and deployments • Standardizing and industrializing Production Release processes and methods • Contributing to architecture definition • Contributing to the security of the solution(s): authentication choices, access rights, etc • Monitoring the quality of deliverables • Defining indicators and performance tracking mechanisms EDUCATION & EXPERIENCE REQUIRED You hold a Bac+4/5 (master's level) in IT or an equivalent field, with a minimum of 2 years' experience in the field and 4 years of cumulative professional experience. TECHNICAL SKILLS REQUIRED You have strong knowledge of: • Business applications (TPRM, HR, Compliance, QHSE, etc.) • Cloud environments (preferably Microsoft Azure) • Windows Server 2008 and later • SQL Server 2008 and later, IIS 7, SSIS • Integration tools (API, sFTP, etc.) • SSO technologies (OpenID Connect, SAML) Knowledge of the logistics and transport sector would be a significant advantage Occasional collaboration with MIS teams in Paris, Abidjan, Johannesburg, and with external vendors may be required.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-10287 - Power Platform Administrator M/F

Mon, 24 Aug 2026 14:22:10 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
Based at the AGL Expertise Center, you will join the Digital & Innovation Department as Power Platform Administrator. Your mission will be to supervise and support makers and business teams on a day-to-day basis, ensure the health and security of the platform, and work closely with the architecture and security teams, as well as with teams from the parent company, MSC as administration of the Power Platform ecosystem of the group. Your responsibilities will include: Onboarding & new environment setup • Onboard new makers & teams on PP best practices, standards and security requirements. • Review what new makers have already built (apps, flows, agents, portals) and check it against governance standards — ownership, naming, security, compliance and documentation. • Assess the potential capacity and consumption impact of new or evolving solutions (e.g. Copilot Studio and AI Builder credits) before they move into production. • Carry out a high-level assessment of new teams' needs. • Set up new dedicated environments when required, and configure them: Teams, Security Roles, security groups, DLP, etc. Center of Excellence (CoE) configuration & governance • Configure, deploy & maintain the CoE toolkit and its modules (Core, Governance & Nurture Components, telemetry, reporting dashboards) to support governance at scale. • Continuously evolve the CoE setup as usage grows across environments, teams and business units, and keep governance rules and automations up to date. • Use CoE inventory and telemetry data to identify inactive, non-compliant or at-risk apps, flows and agents, and drive the corresponding actions with makers. Supervision of existing environments • Proactively monitor team activity across all environments. • Track capacity consumption: AI Builder credits, Copilot Studio credits, Power Pages credits (login & anonymous). • Set up alerts when consumption thresholds are reached. • Make sure all initiatives are properly logged into Global Cockpit, so central team can track them. Interface with the parent company (MSC) • Attend meetings with MSC teams on Power Platform administration topics: respond to user requests and resolve identified issues. • Attend meetings with security teams: carry out security assessments on Power Pages portals, Power Automate flows, apps and agents. • Support makers in implementing remediation actions. Collaboration with the architecture team • Assess new needs and opportunities, and define the high-level design of solutions. • Validate the choice of Power Platform technology, and identify risks and points of attention. • Take part in discussions on hybrid architecture: integration with business systems hosted in MSC's Azure environment, and the setup of dedicated Azure resources (e.g. VNET injection). The List is not Exhaustive

• Bachelor's or Master's degree, or equivalent, in Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field. • Minimum of 5 years of experience in Power Platform administration, Dynamics 365 administration, Microsoft 365 administration, or a similar platform governance role. • Proven experience administering Microsoft Power Platform environments in a large or multi-entity organization, with exposure to Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder. • Hands-on experience deploying, configuring, or maintaining the Power Platform Center of Excellence, including governance, nurture, telemetry, inventory, and reporting capabilities. • Experience supporting makers and business teams, reviewing applications, flows, agents, or portals, and ensuring alignment with governance, security, compliance, and documentation standards. • Experience working with security, architecture, infrastructure, or central IT teams on platform administration, risk assessment, and remediation activities. • Experience in an international or multi-site environment is strongly valued, ideally within a large-scale organization with multiple business entities and stakeholders. • Equivalent profiles with strong experience administering and deploying Dynamics 365 solutions in large organizations are also encouraged to apply, as Dynamics 365 relies on the same Dataverse foundation as Power Platform. TECHNICAL SKILLS REQUIRED • Strong knowledge of Microsoft Power Platform administration principles, including environment management, platform supervision, access management, and governance at scale. • Advanced understanding of Power Apps, Power Automate, Power Pages, Dataverse, Copilot Studio, and AI Builder, including their respective usage, constraints, and administration requirements. • Good mastery of Power Platform Center of Excellence capabilities, including inventory management, telemetry, governance dashboards, maker nurturing, and lifecycle monitoring. • Strong understanding of Power Platform security concepts, including Security Roles, security groups, environment strategy, Data Loss Prevention policies, ownership rules, and compliance controls. • Ability to monitor platform activity, identify inactive, non-compliant, or at-risk assets, and trigger appropriate corrective actions with makers and business owners. • Ability to monitor and manage capacity consumption across AI Builder credits, Copilot Studio credits, and Power Pages usage, including threshold definition and alerting mechanisms. • Good understanding of Dataverse administration, solution lifecycle management, application lifecycle management principles, and environment configuration. • Ability to assess fusion development initiatives involving Power Platform and pro-code extensions, such as Power Fx, C#, Azure Functions, custom connectors, plugins, and PCF components.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10101 - AI Product Owner M/F

Thu, 06 Aug 2026 10:38:23 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center, you will join the AI Factory within the Digital & Innovation Department as an AI Product Owner. Your mission will be to design and drive AI products by identifying high-value use cases, redesigning business processes with AI capabilities, and ensuring their successful delivery, adoption, and measurable impact at scale. As part of the AI Factory, your responsibilities will include: • Identify and qualify AI use cases with business teams, analyze processes, and translate needs into clear and actionable product requirements rooted in real operational challenges. • Analyze and redesign business processes to identify where AI (LLMs, agents, automation) can drive tangible efficiency and transformation. • Own and continuously prioritize the product backlog, balancing business value, feasibility, data availability, and delivery constraints to maximize impact. • Drive end-to-end delivery of AI use cases, coordinating cross-functional teams (AI Engineers, Data Scientists, Architects, MLOps) and ensuring alignment with timelines, scope, and expected outcomes. • Lead validation phases with business stakeholders (UAT), collect feedback, challenge solutions, and ensure delivered products effectively solve real business problems. • Prepare and coordinate releases, contribute to rollout strategies, and support adoption through communication, training, and interaction with end users. • Monitor product performance and make data-driven decisions, balancing key AI trade-offs such as quality, performance, cost, and reliability. • Ensure alignment with AI Factory governance, lifecycle, and standards, while acting as the voice of the business throughout the product lifecycle. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Business, Engineering, Information Systems, Data, or a related field. • Minimum of 3 years of experience in product ownership, project management, business analysis, or digital transformation, with a track record of delivering end-to-end initiatives. • Proven experience working at the interface between business stakeholders and technical teams, with the ability to translate operational needs into structured requirements and delivered solutions. • Experience identifying improvement opportunities in operational processes and driving automation or digitalization initiatives is strongly valued. • Exposure to AI, data, or analytics products is a strong advantage, with an understanding of how AI can be applied to real business use cases. • Experience in managing complex or cross-functional projects in a multi-site or international environment is highly desirable. • Strong ability to engage with senior stakeholders and operate in a fast-paced, evolving environment, balancing strategic thinking and delivery execution

PROFILE TECHNICAL SKILLS REQUIRED • Good understanding of AI and Generative AI concepts (LLMs, RAG, agents, automation), with the ability to identify relevant use cases and challenge technical solutions from a product perspective. • Familiarity with AI platforms and ecosystems (e.g., Microsoft Copilot, Azure AI Foundry) and their application to enterprise use cases is a strong advantage. • Strong proficiency in product management and agile practices, including backlog management, user story writing, acceptance criteria definition, and participation in agile ceremonies (Scrum, Kanban or hybrid approaches). • Ability to translate business needs into structured functional and product requirements, and to interact effectively with technical teams (AI Engineers, Data Scientists, Architects) on solution design and delivery. • Proficiency with product and collaboration tools and ability to manage backlog, documentation, and delivery tracking. • Ability to define and monitor product performance through KPIs and dashboards (e.g., adoption, efficiency, ROI), ideally using reporting tools such as Power BI or equivalent. • Familiarity with enterprise digital tools and environments (Microsoft 365 ecosystem, SharePoint, workflows, etc.) and understanding of how AI integrates within business applications. • Understanding of automation and digital transformation tools (e.g., workflow automation, low-code platforms) and their role in enhancing operational efficiency. BEHAVORIAL SKILLS REQUIRED • Strong product ownership mindset, with a clear focus on delivering tangible business value and taking accountability for the impact and adoption of AI solutions. • Structured and analytical thinking, with the ability to prioritize competing demands, make trade-offs, and drive decisions in a fast-paced and evolving environment. • Excellent stakeholder management skills, with the ability to engage, align, and challenge both business and technical teams at different levels of the organization. • Strong communication skills, with the ability to translate complex AI topics into clear, business-oriented messages and actionable insights. • Business-oriented and pragmatic mindset, capable of identifying real operational issues and focusing on solutions that deliver measurable impact rather than theoretical value. • Proactive and solution-driven attitude, with the ability to take initiative, challenge existing approaches, and drive change in transformation contexts. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage
Education level : Master or equivalent
Language / Level :
FRENCH : Fluent
Language / Level :
ENGLISH : Fluent

2026-9978 - Enterprise Content Developer

Tue, 28 Jul 2026 13:53:47 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
MISSIONS Africa Global Logistics (AGL) is deploying a new Enterprise Content Management platform called MERGE, based on M-Files and integrated with OCR and Artificial Intelligence capabilities. MERGE will become the Group standard platform for document management, workflow automation, information governance and digitalization accross multiple business domains including Logistics, Freight Forwarding, Ports, Customs, Finance, Procurement, Human Resources and Legal. To support the deployment and continuous evolution of the platform across Africa, AGL is looking for talented M-Files Solution Developers to join its Digital Center of Excellence based in Kigali, Rwanda. Main responsabilities: Solution development and configuration • Configure and maintain M-Files vault structures. • Design and implement metadata models, classes, workflows and permissions. • Develop and maintain low-code business applications within the M-Files platform. • Configure document lifecycles and approval workflows. • Implement document templates and automatic document generation processes. • Support the configuration of AI, OCR and Intelligent Metadata Extraction capabilities Integrations & Technical Activities • Participate in the implementation of integrations between M-Files and corporate applications such as ERP, TMS, CRM, HR and Finance systems. • Support API-based integrations and data exchanges. • Participate in testing and validation activities for new developments. • Troubleshoot technical incidents and perform root cause analysis. • Assist in deployment and release management activities. Business Support and Continuous Improvement • Gather and analyse business requirements. • Translate operational needs into technical solutions. • Participate in workshops with business users and country representatives. • Produce technical documentation and configuration guides. • Contribute to continuous improvement initiatives and solution standardization across the Group. • Provide Level 2 and Level 3 support for deployed solutions.

PROFILE EDUCATION Bachelor's degree or master's degree in computer science, Information Systems, Software Engineering or related field. KEY REQUIREMENTS • Strong understanding of document management systems and enterprise applications. • Experience with low-code or no-code platforms. • Knowledge of workflow automation concepts. • Basic SQL and data modelling knowledge. • Understanding of REST APIs and system integrations. • Experience with Microsoft Office Suite. • Experience with M-Files. • Experience with SharePoint, Power Platform, Alfresco, OpenText, Documentum or similar ECM solutions. • Experience with OCR, AI or Intelligent Document Processing technologies. • Knowledge of Azure services and cloud environments. • Experience with Power BI reporting and analytics. BEHAVIORAL SKILLS • Strong analytical and problem-solving capabilities. • Attention to detail and commitment to quality. • Ability to work independently and within multicultural teams. • Excellent communication skills. • Customer-oriented mindset. • Ability to manage multiple priorities in a dynamic environment. • Strong willingness to learn and develop expertise in ECM technologies. LANGUAGE PROFICIENCY • English: Professional working proficiency (mandatory). • French: Appreciated. Please note: This position is intended for a start date in early January.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Professional

2026-10035 - SAP S4/HANA - FI/CO Manager support and deployment M/F

Mon, 27 Jul 2026 13:50:46 Z

Function : FINANCE & AUDIT/FINANCE & AUDIT MANAGEMENT
Type of contract : PERMANENT
Job details :
MISSIONS The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a SAP S4/HANA FI/CO support and deployment manager in the local service center based in Kigali, Rwanda. The manager is the head of the local support/deployment team and reports to the program director based at the group headquarters in France. He is in charge of managing the SAP-ESKER solutions deployment projects as well as ensuring efficient and sustainable support for systems in production. It guarantees quality of service, operational performance and alignment with business needs. Main Missions: Steering deployments • Lead the program deployment strategy (SAP – ESKER – NEOFI) defined by the program management • Coordinate, in collaboration with the central team, the roll-out projects by clusters (multi-country / multi-entity) • Supervise and staff the project phases: framing, fit-gap analysis, parameterization, tests, go-live production, hypercare • Manage project dependencies and monitor risks • Ensure compliance with costs, deadlines and quality Support Management (AMS) • Organize and supervise the support activity (Level 1 and escalation level 2) • Supervise interface monitoring and propose long-term corrective action plans • Establish and monitor SLA/OLAs and report these elements to program management and countries/entities • Oversee the management of incidents, requests and problems • Ensure continuity of service and application performance Governance and continuous improvement • Help drive IT governance around SAP • Identify and implement areas for optimization and continuous improvement • Document processes and solutions • Track and analyze performance KPIs Team Management • Contribute to recruiting and then mentoring an internal and/or external team (consultants, project managers, support) • Define and implement the induction and training plan for the teams • Lead the progressive transformation of Legacy support teams to SAP, Esker and Neofi activities • Implement the methods, tools, KPIs to transform the Ascens Services support team into a Streamline Competence Center for the group • Develop skills and support the rise in maturity • Animate team dynamics and ensure a good working climate

PROFILE Experience: • 8 to 10 years of experience supporting or deploying ERP Finance • Strong knowledge of financial processes and accounting principles • Confirmed experience in deployment (international roll-out appreciated) • Experience in team and provider management • Experience with SAP ECC and/or S/4HANA (FI/CO module) is an asset • An experience on P2P cycle digitalization solutions would be a plus Education: Bac +5 (engineering school, business or university) with specialization in IS Technical skills: • Good understanding of IS architectures • Knowledge of project methodologies • Experience in support management and ITSM (ITIL) • Proficiency in SAP environments (ECC, S/4HANA) would be a plus Soft skills: • Leadership and ability to federate • Excellent oral and written communication skills • Meaning of service and customer orientation • Ability to analyze and solve problems • Rigor, organization and management of priorities Languages: Fluent English.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10013 - P2P Support Specialist M/F

Mon, 27 Jul 2026 13:49:49 Z

Function : FINANCE & AUDIT/FINANCE & AUDIT MANAGEMENT
Type of contract : PERMANENT
Job details :
MISSIONS The Finance Department of AFRICA GLOBAL LOGISTICS, a sub-group of the MSC Group with a strong presence on the African continent, has launched a project to deploy the SAP S4/HANA ERP to replace its legacy accounting and financial tools, and in addition the implementation of ESKER for digitalizing its P2P processes. This large-scale program aims to define a core finance model that meets the needs of the various businesses (Port, Shipping, Logistics, Rail), and then to deploy it in the 50 countries of the Africa Global Logistics Group. To support the roll-out and build strong assistance, the finance department wishes to start building an internal team by recruiting a P2P Support & Deployment Specialist in the local service center based in Kigali, Rwanda. The P2P Support Specialist will report to the local project team leader and will work independently as part of a team. The P2P Support Specialist is responsible for providing functional support, maintenance, and continuous improvement of ESKER modules and some SAP S4/HANA modules (FI/CO). The role ensures system stability, supports business users, resolves incidents, and contributes to enhancements aligned with business and financial processes. Main Missions : Application Support & Maintenance • Provide Level 1 functional support for ESKER modules • Analyze and resolve incidents, service requests, and system issues in a timely manner • Escalate incidents to Level 2 • Monitor system performance and ensure optimal functionality • Manage user access, roles, and authorizations related to ESKER • Monitor interfaces in collaboration with local applicative support teams Business Support • Act as the main point of contact for finance users regarding ESKER issues • Support end users in processes such invoices dispatch, OCR (optical character recognition), workflows, etc. • Provide guidance on best practices and system usage Change Management & Enhancements • Gather and analyze business requirements • Translate business needs into functional specifications • Participate in testing phases (unit testing, UAT, regression testing) Project, Documentation & Training • Contribute to ESKER - SAP implementation, rollout, or upgrade projects • Maintain documentation (process flows, user guides, configuration documents) • Deliver training sessions to business users

PROFILE Experience : • 2–7 years of experience in IT Finance support or consulting • Strong knowledge of financial processes and accounting principles • Experience in digitization applications (OCR, workflow, etc.). • Experience in SAP ECC and/or S/4HANA would be a plus Education: Bachelor's or master's degree in finance, IT, Business Administration, or related field Technical skills: • Support and AMS processes • Knowledge of P2P / digitalization IT systems • Knowledge of SAP configuration (customizing) is a plus Soft skills: • Strong analytical and problem-solving skills • Excellent communication skills (ability to interact with finance and IT teams) • Customer-oriented mindset • Ability to work in a fast-paced and international environment • Team player with strong organizational skills Languages: English fluent, French would be a plus.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent

2026-10172 - Logistics Manager

Wed, 22 Jul 2026 13:49:00 Z

Function : FREIGHT FORWARDING/SUPPLY CHAIN
Type of contract : PERMANENT
Job details :
The Logistics Manager is responsible for overseeing warehousing operations, primary and secondary transportation, operational excellence, customs compliance, WMS /TMS systems, security and cleaning contractor management, site maintenance, project execution, and customer service excellence. The role ensures that all logistics operations meet regulatory, safety, and quality standards while delivering high performance and continuous improvement across the supply chain. DUTIES & RESPONSIBILITIES Warehousing & Inventory Operations • Manage, organize, and encourage teamwork to build a high performance culture and ensure exceptional customer service. • Oversee receiving, warehousing, and distribution of products in line with strict client deadlines. • Take full responsibility for all warehousing accounts and coordinate periodical audits. • Ensure stock is accurately updated and reconciled with the Warehouse Management System (WMS). • Oversee monthly stock counts and ensure reconciliation with WMS. • Set up and maintain efficient warehouse layout and space utilization. • Direct stock movement, manage inventory, and ensure all discrepancies are fully investigated and resolved. • Ensure warehouse KPIs are met and take corrective action when deviations occur. • Manage Warehouse operations—including loading/offloading and proper storage by client. • Coordinate daily activities in Free Warehouse to ensure timely receiving and dispatch. • Manage and control lifting equipment and operators to ensure operational readiness at all times. • Maintain standards of health, safety, security, and cleanliness across all warehouses. • Ensure staff requirements in line with operation requirements • Management of all warehouse related activities. Transportation Management • Plan delivery schedules and loading timetables for contractors according to client requirements. • Oversee primary and secondary transportation to ensure timely and efficient movement of goods. • Manage TMS Systems, ensuring ongoing master data updates, client onboarding and ensuring optimised route planning • Ensure fleet maintenance schedules put in place and cost measured • Manager supplier onboarding and compliance with AGL policies and procedures • Validate and approve supplier invoices • Validate and approve all fuel increase and decrease costing • Manage AGL Vehicle fleet, labour and all relevant daily weekly and monthly reporting • Implementation and management of all transport KPIS • Ensure implementation of transportation best practices, tracking, temperature control and consumption management • Ensure management of labour overtime and allowances • Management of all transport related activities.

Customs & Regulatory Compliance • Manage all customs exceptions, investigations, escalations, and resolution of queries. • Oversee Customs Exception QC Listings and provide regular updates on resolution status. • Ensure compliance with all sites specific customs inspections. • Align customs systems with WMS weekly at customer and item levels. • Ensure full compliance to all Heath and Safety requirements • Ensure full compliance to all Legislative requirements Inventory Audit & Control • Conduct inventory audits including cycle counts, customer-specific counts, and wall to wall counts. • Investigate inventory deviations and implement best practice solutions. • Audit all SOPS and ensure ongoing updating based on operational requirements. • Ensure compliance with all legislative and customer requiems. Claims, Risk & Process Improvement • Manage claims investigations, escalations, and root cause analysis; update processes to prevent recurrence. • Lead continuous improvement initiatives and standardization of warehouse processes. • Conduct staff training, performance assessments, and research industry best practices for implementation Systems Management (WMS /TMS Super User) • Serve as WMS /TMS Super User—ensure system compliance, staff training, query resolution, equipment management, and continuous improvement. • Manage WMS /TMS master data, reports, KPIs, and customer-specific SOP development. • Implementation of best practices and introduction of new technology Leadership & Budget Management • Provide strong leadership to warehouse staff to ensure productivity, discipline, and a positive working environment. • Ensure up to date job descriptions and organograms al all times. • Ensue cross functional training for all departments. • Ensue upskilling of teams with internal and external training. • Ensure compliance to HR policies and procedures. • Prepare and monitor the annual departmental budget with the Branch Manager and Finance. • Ensure on time and aureate weekly forecast submissions • Analyse Monthly P&L, reviewing all cost and implantation of cost saving programs • Ensure Capex review and submission of relevant costing and proposals QUALIFICATIONS • Bachelor's degree in Logistics, Supply Chain Management, Business, • Diploma in Project Management (advantageous). • Freight Forwarding or related qualification (added advantage). • Minimum 10 years' experience in logistics environment. • Minimum 3 years' experience in customs processes. • Minimum 3 years' experience working on WMS systems. • Minimum 3 years' experience working on TMS systems • Minimum 5 years' managerial experience • Minimum 3 years' experience in QHSE
Education level : Bachelor or equivalent

2026-10138 - Local Data Steward M/F

Thu, 16 Jul 2026 16:21:09 Z

Function : CSR, ETHICS & COMPLIANCE/CSR, ETHICS & COMPLIANCE MANAGEMENT
Type of contract : PERMANENT
Job details :
As a Local Data Steward, you help ensure that local master data is accurate, reliable, and compliant with the MDM governance framework. You play a key role in supporting users, improving data quality, and contributing to efficient data processes across the organization. Main tool: UNIFY Scope: Local Data Stewarding and Data Maintenance, with a contribution to the Africa MDM strategy, particularly on compliance-related data topics. Key responsibilities ________________________________________ A. Supporting users and managing data requests A.1. Receive and handle user requests Act as a first point of contact for end users by receiving, reviewing, and processing requests related to the creation or update of AGL parties. A.2. Keep data up to date in UNIFY Ensure that information is accurately recorded and maintained in UNIFY, including: • Creation or update of AGL parties; • Creation or update of AGL accounting codes. A.3. Promote high-quality data Review third-party data requests to help ensure that data is reliable, complete, and ready to be used by the business. Key checks include: • Uniqueness; • Completeness; • Accuracy. A.4. Support compliance screening Make sure that the relevant parties are correctly broadcast to the compliance screening tool, so that required controls can be performed on time. B. Maintaining reliable local data B.1. Maintain data daily Ensure day-to-day maintenance of related parties in line with data governance rules and defined standards. B.2. Monitor data quality indicators Follow the relevant KPIs and contribute to improvement actions to strengthen the quality and reliability of master data. B.3. Keep data clean and relevant Identify, review, and clean obsolete or non-compliant data to keep the database accurate and useful for business needs. B.4. Escalate when needed Raise ambiguous situations, data inconsistencies, or requests requiring clarification to the Central Data Steward for guidance or arbitration. B.5. Share useful information with users Keep users informed about UNIFY usage, updates, and changes to support smooth adoption and consistent ways of working. C. Scope of the role C.1. Local responsibility The role focuses primarily on the local scope and supports local teams in applying MDM rules and data quality practices. C.2. Regional contribution Depending on the organization and business needs, the role may also contribute to MDM activities across the Africa region and several Business Units. D. Working with key stakeholders D.1. Collaboration Work closely with the Compliance Team of the Kigali Expertise Center, the Global Data Owner, and the Central Data Steward MDM teams to ensure alignment, consistency, and compliance across data processes.

Education ________________________________________ • Bachelor's degree in information systems, Business Administration, Data Management, Computer Science, or a related field. • Professional certification in Master Data Management (MDM), Data Governance, SAP Master Data. Experience ________________________________________ • 2–4 years of professional experience in Master Data Management, Data Administration, or a related operational function. • Previous experience maintaining master data (Business Partners, Vendors, Customers, Accounting Codes, or similar reference data). • Experience working within data governance policies and standardized business processes. • Experience supporting end users through ticketing or request management systems. • Experience collaborating with cross-functional and international teams is an advantage. • Working proficiency in French is considered an advantage. Technical Skills ________________________________________ • Good understanding of Master Data Management (MDM) principles. • Ability to work with data management platforms i.e MDM tools. • Good knowledge of Microsoft Excel, including data validation, filtering, pivot tables, and reporting. • Familiarity with workflow tools and ticket management systems. • Basic understanding of data quality concepts: o Accuracy o Completeness o Consistency o Uniqueness o Timeliness • Understanding compliance and third-party data management processes would be an advantage.
Education level : Bachelor or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Notion

2026-10100 - AI Engineer M/F

Thu, 09 Jul 2026 07:20:08 Z

Function : INFORMATION SYSTEMS/INFORMATION SYSTEMS OPERATION
Type of contract : PERMANENT
Job details :
JOB FUNCTION & KEY RESPONSIBILITIES Based at the AGL Expertise Center in Kigali, you will join the AI Factory within the Digital & Innovation Department as an AI Engineer. Your mission will be to design, develop, and industrialize production-grade AI solutions based on LLMs and agent architectures, contributing directly to the delivery of high-value AI use cases across AGL. As part of the AI Factory, your responsibilities will include: • Design and build end-to-end AI applications leveraging LLMs, including the integration of Azure AI Foundry services, APIs, and enterprise systems, with a strong focus on scalability, reliability, and performance in production environments. • Develop and optimize Retrieval-Augmented Generation (RAG) pipelines, including data ingestion, chunking strategies, embeddings management, and vector search • Design and implement autonomous and orchestrated AI agents capable of executing complex workflows, interacting with multiple tools and systems, and supporting business processes such as document analysis, compliance, or operational decision support. • Fine-tune models and continuously improve AI performance through advanced prompt engineering, context optimization, and model adaptation strategies, while making informed trade-offs between RAG, fine-tuning, and model selection. • Define and execute evaluation and benchmarking frameworks to assess AI solution quality (accuracy, hallucination rate), performance (latency), and cost, and ensure continuous improvement through monitoring and feedback loops. • Deploy, monitor, and maintain AI solutions in production using Azure services, implementing CI/CD pipelines, observability and performance tracking mechanisms ensuring system reliability and scalability. • Ensure compliance with AI governance, security, and regulatory requirements, including the implementation of guardrails, traceability, and responsible AI practices aligned with AGL standards and applicable regulations. • Collaborate closely with AI Architects and business stakeholders to deliver robust, reusable, and high-impact AI solutions, while contributing to the continuous improvement of AI Factory standards, tools, and best practices. EDUCATION & EXPERIENCE REQUIRED • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science, or a related field. • Minimum of 2 years of experience in software engineering, AI engineering, or machine learning, with hands-on experience delivering production-grade applications. • Strong experience in building and deploying solutions based on Large Language Models (LLMs), including RAG architectures, prompt engineering, and API-based model integration. • Proven experience with cloud environments, preferably Microsoft Azure (Azure AI Foundry, Azure OpenAI, Azure ML, Azure AI Search), and the deployment of scalable AI solutions. • Familiarity with MLOps practices (CI/CD, monitoring, model lifecycle management)

PROFILE TECHNICAL SKILLS REQUIRED • Strong programming skills in Python, with the ability to design clean, maintainable, and scalable code for production environments (APIs, microservices, integrations). • Hands-on experience with LLM ecosystems, including prompt engineering techniques, context management, and integration of foundation models via APIs. • Practical expertise in RAG architectures, including document processing, chunking strategies, embeddings generation, and vector search implementation. • Experience with AI orchestration frameworks and the development of agent-based systems (tool usage, workflow orchestration). • Practical experience designing or implementing Model Context Protocol (MCP)-based integrations, or equivalent tool-calling architectures, to enable AI agents to interact securely with enterprise systems, APIs, databases, and business applications. • Proficiency with cloud platforms, preferably Microsoft Azure, including the ability to design and deploy AI solutions using services such as Azure AI Foundry, Azure OpenAI, and Azure AI Search. • Familiarity with MLOps and software engineering practices, including containerization (Docker), CI/CD pipelines, monitoring, logging, and system observability. • Ability to handle and process various data formats (structured and unstructured), and to design data flows adapted to AI use cases. • Strong understanding of performance optimization challenges (latency, scalability, cost control) in AI systems running in production environments. BEHAVORIAL SKILLS REQUIRED • Strong problem-solving mindset, with the ability to break down complex business problems and translate them into practical, scalable AI solutions. • Strong ownership and delivery focus, with a “builder” mentality and the ability to move from concept to production in a fast-paced environment. • High level of curiosity and eagerness to continuously explore new technologies, tools, and approaches in the rapidly evolving field of Generative AI, with the ability to quickly experiment and learn by doing. • Ability to navigate uncertainty and ambiguity, adapt quickly to new challenges, and remain effective in a constantly evolving technological landscape. • Excellent collaboration skills, with the ability to work effectively with cross-functional teams and align technical solutions with business needs. • Clear and structured communication, with the ability to explain complex AI concepts to non-technical stakeholders and support informed decision-making. ADDITIONAL NOTES • The role is based at the AGL Expertise Center Kigali, Norrsken House. • Occasional collaboration with Digital Department, IT, business teams, support teams, and AGL entities across several countries may be required. • Comfortable working full time at the office (no remote) • Professional English is required; French is an advantage.
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent
Language / Level :
FRENCH : Fluent

2026-9830 - HR Social Control & Reporting Specialist KSSC

Tue, 30 Jun 2026 09:35:43 Z

Function : HUMAN RESOURCES/HUMAN RESOURCES MANAGEMENT
Type of contract : PERMANENT
Job details :
JOB DESCRIPTION The HR Social Control & Reporting Specialist is responsible for ensuring the quality, reliability, and consistency of HR data across the various systems and entities within the Group. The role plays a key part in consolidating workforce data, producing HR reports and dashboards, and monitoring the billing processes related to employee benefits (healthcare, insurance, retirement). The position also actively contributes to processing automation and the continuous improvement of reporting tools and methodologies within the shared service center. KEY RESPONSIBILITIES 1. HR Data Quality & Governance • Ensure the quality, completeness, and consistency of HR data across all systems used by different countries (A ‘Community, Enablon, SESAME). • Define and align with local HR teams on data standards, management rules, and expected quality levels. • Implement regular data reliability checks and monitor data discrepancies. • Act as the HR data reference point for entities and internal stakeholders. 2. Workforce Data Consolidation • Centralize and consolidate all HR and workforce data from various Group entities. • Produce consolidated social/workforce reports on a monthly, quarterly, and annual basis. • Analyse key HR indicators (headcount, employee movements, absenteeism, Labor costs, benefits, etc.). • Provide reliable insights and metrics to support HR and management decision-making. 3. Reporting & Dashboards • Design, produce, and maintain standard and ad hoc HR reports for various HR processes within the AGL Group. • Develop dashboards and KPIs using: o Advanced Excel o Power BI • Ensure clarity, reliability, and automation of reporting wherever possible. • Address reporting needs from Group HR, Finance teams, and local HR teams. 4. Employee Benefits Control & Billing • Review and validate billing processes related to: o healthcare coverage, o insurance/protection schemes, o pension/retirement plans. • Reconcile invoices with HR data and existing contracts. • Identify discrepancies, analyse root causes, and coordinate corrections with relevant teams and providers. 5. Continuous Improvement & Automation • Contribute to the standardization and optimization of HR social control and reporting processes within the SSC. • Participate in data consolidation and process automation projects. • Develop solutions to improve productivity and reporting reliability (Power BI, Excel automation, data flows). • Proactively suggest improvements to tools, processes, and controls. 6. Stakeholder Coordination & Support • Work closely with local HR teams, Finance, and external providers. • Support and train users on reporting tools and HR data interpretation. • Participate in HR transformation projects (tools, reporting, data).

Technical Skills • Strong experience in social control, HR reporting, or HR data analysis • Advanced Excel expertise (Power Query, pivot tables, complex formulas) • Strong proficiency in Power BI (data modelling, DAX, dashboards) • Good understanding of HR processes and employee benefits • Experience in data consolidation and process automation is highly valued Behavioural Skills • Strong analytical mindset and attention to detail • High level of accuracy, reliability, and confidentiality • Ability to work in an international, multi-country environment • Autonomous, well-organized, and results-oriented • Strong interpersonal skills and ability to work cross-functionally Education & Experience • Master's degree (Bac +5) in Human Resources, Finance, Controlling, Data Analytics, or equivalent • Minimum 3 to 5 years of experience in a similar role • Experience in a Shared Services Centre (SSC) or international environment is a plus Languages • Fluent English required • Proficiency in French and/or other languages is a plus
Education level : Master or equivalent
Language / Level :
ENGLISH : Fluent